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“Mediocre hotel for family”

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Danat Al Ain Resort
Ranked #5 of 15 Hotels in Al Ain
Reviewed June 30, 2013

As a family of 3 adults and one child, this was our first time travelling to Al Ain from Abu Dhabi city after almost 20 years. We booked Danat Al Ain resort as it seemed like the best hotel in Al Ain. It obviously is not. We stayed for 3D2N.

I had requested for early check in and was told its subject to availability, which is understandable. We arrived at 3 30 pm and was told one of the rooms is yet to be cleaned! The room was provided to us at 415pm. When i spoke to the manager, he seemed to sympathize with us but did not make any efforts for extra service in lieu.

The customer service sometimes would not pick up the phone when called. When we requested for tissues and trashcan for the room, it arrived after 1 hour! And that too after repeated reminders.

The toilets seemed a little too complicated for use specially for the elderly and the children.

The massage parlor, though cheaper then others (AED 140 for hotel guests), was a bad experience. I had booked for aromatherapy massage and thai massage for myself and my mother. When we arrived, there were no greetings just a very robotic "go here, you go here take off clothes wear towel". The blinds in my massage room wouldn't close properly, and when I told the massuse about it, she said "What I can do? You want to leave?". Absolutely rude! The massage for both my mother and myself were normal olive oil massage with no hint of essential oils or thai massage.

The worst of it was the toilet in room 452. On our last day, the bathtub started regurgitating dirty water with disgusting matter in it!! After a while the water resided leaving behind the debris. We were granted a late check out but due to this extremely repulsive experience we left earlier.

I would however recommend the hair salon. The manager, his name is Ferago or something was wonderful. I did a fuil hair color and am quite satisfied with it. Make sure you ask for a discount if you are a guest at the hotel, a little haggling always works on the wallet.

Overall, the ladies at the reception were kind and apologetic. So were the bellboys who were eager to help. However, I wouldn't be staying at Danat Al Ain Resort again specially with family.

Room Tip: Ask for pool side room during weekdays. Weekends tend to get noisy at night. Better yet, take anothe...
  • Stayed: June 2013, traveled with family
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3  Thank SamSam1989DXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed M, General Manager at Danat Al Ain Resort, responded to this reviewResponded July 7, 2013

Dear guest,

First let me thank you for taking time for write your review on trip advisor, we are sorry to hear about the challenges you faced during your stay. I assure you that your comments have been taken very seriously and have been passed on to all the relevant departmental managers so that they can address with their teams since we take our service commitment very seriously and assure you that the challenges you experienced were the exception and not the norm.; it was rather of a very busy weekend or communication error. I hope that this experience will not deter you from using our hotel in the future and I look forward to seeing you again at the Danat Al Ain Resort and assure you of our best attention and services at all times.
Yours sincerely,

Ahmed Margoushy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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477 - 483 of 679 reviews

Reviewed June 26, 2013

I have not visited the other hotels in Al Ain but did quite a bit of research before we decided on Danat Al Ain. I think it's the best option in Al Ain for a family. We were a very mixed group of one set of grand-parents, parents, one young adult, a toddler and a baby. It was great for all of us. We got a good rate, directly from the hotel (but check cobone and groupon as they often run good deals there).
Breakfast was included and fantastic.
The pools (one standard swimming pool with lanes, one big resort-style pool with swimup bar, and one shallow kids pool with slide) were excellent. There was also an outdoor kids play area with trampoline.
The standard rooms were very big and recently refurbished, very nice. Only the bathrooms were not refurbished, small and not so nice. I also do not like showering in a bath tub.
We got a place of Arabic sweets as a welcome, which was lovely,
Service overall was quite poor. The staff did not always understand what we needed/wanted/ordered. Service was a bit slow too. There were problems on check-out because the receptionist took money from our card instead of refunding it. Then neither she nor the manager did understood why they had to give the amount back to us twice.
On the first night, we wanted to have dinner but were told that all outlets were closed. Only the Pub was open. The food there was bad and the service was shocking and slow.
We subsequently ordered room service which was good.

  • Stayed: February 2013, traveled with family
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2  Thank lmvz2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed M, General Manager at Danat Al Ain Resort, responded to this reviewResponded June 27, 2013

Dear guest,

On behalf of Danat Al Ain Resort team, we would like to thank you for your precious time enlightening the Business & Leisure travelers about your experience with our resort & facilities. We are delighted that you liked the rooms, pools & children facilities, meanwhile we are sorry to hear about the challenges you faced. I assure you that your comments have been taken very seriously and have been passed on to all the relevant departmental managers so that they can address with their teams since we take our service commitment very seriously and assure you that the challenges you experienced were the exception and not the norm.; it was rather of communication error. I hope that this experience will not deter you from using our hotel in the future and I look forward to seeing you again at the Danat Al Ain Resort and assure you of our best attention and services at all times.
Yours sincerely,

Ahmed Margoushy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2013

We decided to stay for 2 nights at Danat Resort on my husband's birthday after reading Lonely planet guide. The staffs were very helpful. The room was nice. Swimming pool was big. However, it was too noisy with the disco-tech. First we were put into a room at the 2nd floor where just so close to the bar. We asked to change the room and we got another on the 4th floor. Better but still noisy. The bar opened until 2 or 3am. Trust me! You don't want to have that noise all night long. We feel pitty for such a nice property. If the management team would fix this, then i think they can call themself 5star.

Room Tip: Never get rooms close to the disco-tech. Rooms on 4th or higher would be better.
  • Stayed: May 2013, traveled as a couple
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2  Thank DuongThuHa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed M, General Manager at Danat Al Ain Resort, responded to this reviewResponded June 30, 2013

Dear Guest,

We are pleased to learn that you have enjoyed your stay at The Danat Al Ain Resort and would like to thank you for taking the time to write about your experience on Tripadvisor. Your feedback is much appreciated and has been shared with all our team. meanwhile we are sorry to hear about the challenges you faced. I assure you that your comments have been taken very seriously and have been passed on to all the relevant departmental managers so that they can address since we take our service commitment very seriously and assure you that the challenges you experienced were the exception and not the norm.
We would like to thank you for the recommendations you have made and hope that we will have the pleasure of welcoming you back to Danat Al Ain Resort soon! please keep an eye on our Facebook page as it has all the latest happenings in the hotel.

Yours sincerely,
Ahmed El Margoushy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2013

We stayed for 1 night on 14th june 2013. It was our anniversary and the whole hotel staff helped us in every way. We were upgraded to a deluxe room and presented with balloons and a cake.

The hotel is very clean with lots of activites, which we loved. The breakfast was wonderful with continental, Arabic and pork for non Muslims

We would recommend this hotel to anybody, families, couples both young and mature.

A huge thank you to the reception staff, duty manager and everybody who made our stay excellent

Yes we will be back

Room Tip: Quieter room facing the road during weekends when a band plays by the hotel pool
  • Stayed: June 2013, traveled as a couple
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3  Thank clrowlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed M, General Manager at Danat Al Ain Resort, responded to this reviewResponded June 17, 2013

Dear Valued Guest,

On behalf of Danat Al Ain Resort team, we would like to thank you for your precious time enlightening the Business & Leisure travelers about your experience with our Resort. Your sincere comments and observations are highly appreciated and has been shared with all our team. We are delighted that you liked your room anniversary arrangement and pleased to know that you have enjoyed the hotel services and facilities. looking forward to welcoming you back in the not too distant future; please keep an eye on our Facebook page as it has all the latest happenings in the hotel.

Yours sincerely,
Ahmed El Margoushy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

Stayed there during a weekend getaway with friends and we all loved it!

Rooms were spacious, clean, and comfortable. Pool was amazing with excellent bar service and tasty cocktails. Prices are very resonable compared to resorts in other UAE cities. Checkin was a bit annoying and took more time than it should have but the staff and acting manager made it up for us with a late checkout time.

Overall, it is an excellent, family friendly option for a weekend break.

  • Stayed: June 2013, traveled with family
    • Value
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2  Thank waz24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed M, General Manager at Danat Al Ain Resort, responded to this reviewResponded June 16, 2013

Dear Valued Guest,

On behalf of Danat Al Ain Resort team , we would like to thank you for your precious time enlightening the Business & Leisure travelers about your experience with our services & facilities. Your sincere comments and observations are highly appreciated. We are delighted that you liked the hotel services, Pool, restaurants and the staff attitude, looking forward to welcoming you back in the not too distant future; please keep an eye on our Facebook page as it has all the latest happenings in the hotel.

Yours sincerely,
Ahmed El Margoushy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2013

it was an added wonderful experience with my family to have stayed in your hotel during our family day out. We were treated well with the staff politely. The facilities are ok well enough with our needs during the stay and most specially it is one of the safest place/hotel we had visited.
Thank you and looking forward for another relaxing day to stay in your hotel.

  • Stayed: May 2013, traveled with family
    • Value
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1  Thank molaila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed M, General Manager at Danat Al Ain Resort, responded to this reviewResponded June 8, 2013

Dear Guest,

Thank you for staying at Danat Al Ain Resort.
We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so.
Once again thank you for staying at Danat Al Ain Resort and we are looking forward to welcoming you back in the not too distant future.


Yours sincerely,
Ahmed El Margoushy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2013

Stayed here for a weekend getaway and I have to say the pool area is what made us book this hotel. We did happen to stay on the busiest day of the week (friday) so the pool was very crowded and sun lounges and carosels were few and far between.

Service around the pool is great, the staff here worked very hard and did a fab job.

It is not the hotel that made our experience a bad one but perhaps the clientele that the hotel attracts.
While relaxing by the pool I witnessed:
-A group of young men clearing their throats and spitting continuously
-A woman change her baby and leave the dirty nappy on the ground.
-Many people smoking and throwing the butts on the ground.
-Lots of children running about unsupervised.
These kind of instances are not the fault of the hotel, they can happen anywhere but it not something I wish to see.

We booked a room for my family 2A and 2C and thought that we were getting a room with two queen beds. The beds are more like a king single and upon asking for a room with two larger beds we were told that they were in fact queen beds and the hotel is booked out so therefore no other rooms were available. We had an uncomfortable nights sleep and so I say to anyone who is expecting a queen bed when you book this hotel make sure you ask dimensions or choose another hotel.

I found dinner in Arabesque to be pleasant with a good selection on offer. We returned in the morning for breakfast and was very happy to see a Pork section with "real" bacon and pork sausages.

Service was good, no real standouts here just staff going about there job in an automated way.

Overall I was disappointed with my stay and I would not recommend this hotel to friends or family.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank roxynsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed M, General Manager at Danat Al Ain Resort, responded to this reviewResponded June 8, 2013

Dear Valued Guest,

On behalf of Danat Al Ain Resort team, we would like to thank you for your precious time enlightening the Business & Leisure travelers about your experience with our services & facilities. Your sincere comments and observation are highly appreciated. We are delighted that you liked the hotel services and the staff attitude, meanwhile we are sorry to hear about the challenges you faced. I assure you that your comments have been taken very seriously and have been passed on to all the relevant departmental managers so that they can address with their teams since we take our service commitment very seriously and assure you that the challenges you experienced were the exception and not the norm. please keep an eye on our face book page as it has all the latest happenings in the hotel.

Yours sincerely,
Ahmed Margoushy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Danat Al Ain Resort

Address: Al Nyadat Street, Kuwaitat Area, Al Ain 16031, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Al Ain
#4 Business Hotel in Al Ain
#4 Spa Hotel in Al Ain
#5 Luxury Hotel in Al Ain
Price Range: $79 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Danat Al Ain Resort 5*
Number of rooms: 216
Official Description (provided by the hotel):
Danat Ain Resort is a recently renovated luxurious 5 star Resort nestled in the lush green landscape of the garden city of Al Ain, with three swimming pools, four Tennis and Squash courts in addition to extensive children's activities. as well as an array of food and beverage restaurants, Italian, Indian, Far Eastern and English Pub. Cultural and leisurely activities surround the Resort. A short drive takes you to Al Ain Zoo, Wadi Adventure water park, Hilli fun city, Bawadi mall and Al Ain mall. Al Ain National Museum and Sheikh Zayed National Museum offer glimpses of local culture and history. To experience the best views of the city, a drive up to Jebel Hafeet Mountain is a must. At the foot of the mountain is Green Mubazzarah a collection of hot springs. ... more   less 
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Also Known As:
Danat Al Ain Hotel Al Ain
Intercontinental Al Ain Hotel
Danat Al Ain Resort Emirate Of Abu Dhabi

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