Our family traveled Feb 2011 and did not have a good experience.
The hotel is not set up to accomodate more than a party of two. We had to move hotel rooms twice due to faulty heat and shower accomodations, and finally settled on their so-called suite so we can have some extra room as we were staying there a week. The suite still only sleep two people. We were charged an additional fee for my 9 year old daughter and they gave her a cot to sleep on that was old and uncomfortable (not a true additional rollaway bed). When we transferred to the suite, there were no pillows on the bed. Went down to the office and the hotel has no extra pillows! I had to go sneak back to the old room and take some! The suite cost $160 a night, which is absurd in this region, but we stayed since we didn't know the area well.
We also had NO HOT WATER for over 24 hours and they didn't offer us any explanation, apology, or do anything to make up for it.
The hotel is a two story building with a restaurant on the first floor, which transforms into a nightclub on Thurs, Fri and Sat. night. It is obnoxiously noisy, to a point where we couldn't get to sleep on Fri/Sat till 1AM. The hotel constantly reaks of smoke, which worsens on nightclub nights, and they allow the patrons to smoke on the stairs which went to our room. The cigarette smell is so bad that our pajamas and bath toweIls smelled like smoke in the morning. I sent our clothes to get laundered (which was crazy expensive) and they are returned smelling like.. you guessed it... smoke.
The restaurant in the AM is in the smoking patio room only. The breakfast they serve was adequate but dining in such a smoke filled area made breakfast unenjoyable. One day they did let us eat in the closed dining room since we walked out. The restaurant has an additional non-smoking room for lunch and dinner and has very good food. The hotel and restaurant have a few people that understand a bit of english and the menu is also in English. The wait staff was very friendly.
The wifi comes in the lobby... most of the time. In our room it was on and off. They will give you a wired connection which I never had a problem with, but wireless devices most of the time do not connect unless you are in the lobby.
If you try this hotel and you smoke, party and don't need sleep then I highly recommend it.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.