A couple 3-day-stay on Orthodox Christmas, 4-7 January 2013, River Hotel Nikolaev.
1- no smile, no xmas greetings by the receptionist at check-in, only one receptionist at such a big hotel, no help (!!!) with 3 pieces of luggage;
2- had to change keys of the bedroom twice as they didn't work after few hours after checking-in;
3- had to change bedroom twice: first - no sofa table, second - a heater was broken.
4- way too small elevators;
5- no place in the bathroom to put travel needs; a wall hook of the bathrobes was broken;
6- no shower gel, shampoo, conditioner, toothbrush, toothpaste provided by the hotel (except shower caps and cotton pads);
7- one of the two heaters of the bedroom was broken;
8- no water pressure in the shower;
9- breakfast is available by a menu order only. Included, but need to wait 10-15 mins. Not available if one is on a hurry.
10- no fitness center (but it was mentioned in a paper I was asked to sign at check-in).
Unprofessional service, way too small bedrooms, poor facilities. During check-out I was on phone with a manager complaining (no manager was at the hotel on a Xmas day) and I was told that I was black listed by the whole Reikartz chain of Ukraine. I was called insane and insane customers are not welcomed there :-) Any discount, any apologies were made.
Nice river view. Excellent restaurant!
- Official Description (provided by the hotel):
- Business hotel Reikartz River Mykolaiv is situated in a quite place near the river right in the historical center of the city. We are pleased to offer you 86 cosy and comfortable rooms, a nice cafe, a wonderful restaurant with an exquisite interior, as well as two modern conference halls for your negotiations and business meetings. All the rooms in our hotel have a beautiful view of one of the Ukrainian greatest rivers – Pyvdennyi Buh. ... more less
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- Also Known As:
- Reikartz River Mykolaiv Ukraine/Mykolayiv, Mykolaiv Oblast