We were two from Kenya on a business trip to Ukraine and our counterparts had booked this hotel for us. Our duration of stay was to be 11 days, from 5th February 2013.Due to the nature of our business, we would normally arrive late at the hotel. Things took a bad turn when on the 5th night we arrived to find our rooms access keys blocked, apparently due to having exceeded the credit limit. To cut a long story short, the supervisor on duty handled us badly and we decided to settle the invoice the next day and seek an alternative hotel.
I did not expect a brand like Sheraton to treat customers the way we were treated.
The facilities are great but i believe customer care training is needed.
- Official Description (provided by the hotel):
- Khortitsa Palace welcomes you in style with 164 guestrooms and luxurious suites as well as unique presidential suite. At Khortitsa Palace Hotel, you'll find not only comfortable accommodation but also restaurant, Lobby bar, a summer terrace, a fitness center with sauna and steam bath, and a gift shop. ... more less
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- Also Known As:
- Khortitsa Palace Hotel Ukraine/Zaporizhzhya