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5 - 10 of 156 reviews
Reviewed October 9, 2014

Friendly and helpful staff in the hotel in the center of war zone. Almost everything worked in spite of heavy shelling just a few km away.

Date of stay: September 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
2  Thank NinaMarika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaterynaProkhorova, Генеральный директор at Atlas Hotel, responded to this reviewResponded October 22, 2014

Dear Guest,

Thank you for taking the time to complete your survey regarding your recent stay.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be.
Be sure that we are very thoroughly working with our guests’ reviews.
Again, thank you for completing your survey.


Best regards
Kateryna Prokhorova
General Manager
Ramada Donetsk hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2014

After two stays at the Ramada, I'd go back a third time without hesitation. The restaurant is very good, the rooms are tight but well designed and more than adequate; the staff are deferential and competent. The fitness center is also very good. A few shortcomings: they won't change foreign currency; and room service meals are delivered without a cover to the plates, so food grows cold quickly. The location is fine in terms of view; but there aren't a lot of other places in the vicinity for dining out, which is a drag.

Room tip: the river side has the better view
Date of stay: May 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WestviewDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaterynaProkhorova, Генеральный директор at Atlas Hotel, responded to this reviewResponded June 5, 2014

Dear Guest!

Thank you very much for your review.
Comments about our hotel from a Senior Reviewer of Tripadvisor.com are very useful both for people who are going to visit us and for our team.
I am pleased that you found Ramada Donetsk hotel to be a fine place to stay.
I would like to assure you that delivering food to rooms without covers is not our standard and our Food & Beverage Manager is checking why this could happen to avoid such poor situations in future.
We are looking forward to welcome you to our complex again.
Please let me know if I can be of any help.

Warm regards,
Kateryna Prokhorova
General Manager
Ramada Donetsk hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2014

My husband and I have stayed at this hotel twice now. The room is very comfortable, free wifi as well. The service in the lounge/bar/restaurant (first floor lounge and/or third floor terrace) is really hit or miss...sometimes great and sometimes terrible. The general sense is that these tables (I mean all of the tables) are consistently "reserved" for people more important than you, as you will see the same people in there all the time, at the same tables, and this is obviously a big nightspot on the weekends. We will stay again, because we like the general vibe of the place and the sometimes off-putting service doesn't really bother us that much.

Date of stay: May 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank keaneBaltimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaterynaProkhorova, Генеральный директор at Atlas Hotel, responded to this reviewResponded May 28, 2014

Dear Guest,

Thank you very much for taking the time to write this kind review about your stay at Ramada Donetsk hotel.
I am pleased that you quite enjoyed your stay with us. As for your comment about our restaurants: I am really sorry you faced an issue with reserved tables,
we definitely do not consider some guests more important than others and I regret you and your husband felt uncomfortable.
For your convenience during your next stay please turn to our Front Office and my colleagues will be happy to book any table for you in advance.
Please do not hesitate to contact me personally should you have any questions.


Kind regards,
Kateryna Prokhorova
General Manager
Ramada Donetsk hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2014

Our second time in Ramada, Donetsk. It's great that the level of service is not the same, but it increases. Everywhere you go (your room, restaurant, fitness or spa, lobby or auqa zone, you meet friendly and helpful personal, who are always there to solve any kind of problem or satisfy our wishes. Warm atmosphere and great design helps to relax even now, when it’s not secured outside. Waiting for another stay!

Room tip: 910 was King river view and it was great
Date of stay: May 2014
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank PashaKuzovlev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaterynaProkhorova, Генеральный директор at Atlas Hotel, responded to this reviewResponded May 27, 2014

Dear Mr. Kuzovlev,

Thank you so much for this wonderful review. To know that you are so appreciated our hotel, our team and our service in particular is incredibly motivating for all of us.
I have shared your kind comments with our team and we hope to have the opportunity to welcome you back to Ramada Donetsk hotel again very soon.

Best regards
Kateryna Prokhorova
General Manager
Ramada Donetsk hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2014

The hotel is well located, close to the centre. I suppose officially it is a 4 star hotel based on the facilities it offers, however the general feeling is of a chain good 3 star hotel, based on the room/bathroom and breakfast selection. In any case it is a very good value for the money, either as a 3 or 4 star hotel, with room being recently refurbished and pretty cosy too. Good choice for a business stay.

Date of stay: February 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LoneRanger08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaterynaProkhorova, Генеральный директор at Atlas Hotel, responded to this reviewResponded May 28, 2014

Dear guest,

Thank you for the wonderful review of Ramada Donetsk hotel.
I am very pleased that you appreciated the hotel's location, breakfasts, rooms.
Pleased to inform you that our hotel has officially granted the status of 3 star hotel, but by all means strive to meet the level of high-class hotels, higher categorization and glad that you mentioned it.
Hope to see you soon at Ramada Donetsk hotel.

Best regards
Kateryna Prokhorova
General Manager
Ramada Donetsk hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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