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“The best EVER!!!”
Review of Donbass Palace

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Donbass Palace
Ranked #4 of 20 Hotels in Donetsk
Paris, France
Level 6 Contributor
116 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“The best EVER!!!”
Reviewed October 26, 2012 via mobile

Everything in this palace hotel is perfect!
I was lucky because as soon as I arrived I was upgraded to a splendid superior rooms and welcomed with roses and chocolates in the room!
Room service is fast and the staff is super nice ^__^
Breakfast is just awesome and maybe the best I had so far during this trip in Ukraine...
There is a cosy spa in the hotel and massages are just great :-)
I can just say that my stay was really appreciated also thanks to this hotel!!!

Stayed October 2012, traveled on business
Helpful?
Thank Fran2611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
    60
    18
    4
    1
    1
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Families
0
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12
60
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
New York City, New York
Level 4 Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 24, 2012

I visited this hotel on a business trip. While the hotel's main areas look beautiful and the room I was given was quite large, the hotel is not a 5 star hotel. Much of the hotel staff speaks no English. The food on offer looked positively Soviet. And m y room was freezing cold the entire time I was there. In spite of calling multiple times to complain, the hotel could do nothing to remedy this as the highest the heat goes in any of their room is 24.5 Celsius - air conditioning in most countries! If you have to go to Donetsk (and I would ask yourself if you really do), stay far, far away or pack your blankets with you!

  • Stayed October 2012, traveled on business
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jezzabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 4 Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 17, 2012

Fantastic hotel, with excellent customer focused staff. Staff attentive, great and efficient. I do find the hotel a bit pricy though, when compared to other new hotels in the city. Rooms are comfortable and staff went out of their way to assist. Even arranged taxis to collected me from a bar in the early hours of the morning.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phillan
Level 4 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 5, 2012

Was in Donestk for business for a single night. I had traveled there from Washington DC, on 3 flights so was exhausted by the time I landed and made my way to the hotel.

Since I was there on business and just for one night, I didn't really use any of the hotel's amenities, so can't speak to those, but the room was fairly nice. It was fairly large, well appointed, with a nice bathroom and walk-in closet.

They have a money exchange on-site which was very helpful since I hadn't taken time to get cash at the airport.

The hotel itself is in a relatively cute part of town -- passed a number of nice boutique shops on the way from the airport.

Coming from the US, I was not accustomed to the scent of cigarette smoke that is present in some parts of the hotel. But when in Rome...

My only real gripe with the hotel was the air conditioning, which seemed not to function very well. My room was 27 degrees Celsius most of the evening, despite having the A/C thermostat set to 20. I didn't complain to the front desk because I was just too tired after my long flights, but it made it somewhat uncomfortable.

I ordered room service for dinner -- a turkey club. Service was prompt and the sandwich was as expected.

I'd stay there again, although the A/C situation would be a worry.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank phillan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 20, 2012

I always stay at Donbass Palace when go for business in Donetsk. Never had any problems, personell is always nice and even when they dont know how to solve the problem they act in a very kind and emotinally intellegent manner. I highly recommend this hotel

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olga S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bavaria, Germany
Level 4 Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 14, 2012

Looking like a Palace, giving you the feeling staying in a Palace.
Very nice Hotel with friendly Crew.
Rooms are huge and beds very comfty.
Breakfast buffet for a Ukrainian Hotel very good with a big variety.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beirut, Lebanon
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 10, 2012

The only five star hotel in this city. This hotel's strengths include its housekeeping and food. Its weaknesses are undoubtedly the rooms which are a bit dated for a hotel of this caliber and price per night. The air conditioning in the rooms is sub-par and the fan worked on one speed (low) which made sleeping in the room difficult given the high outside temperature and humidity. The staff in the bar area was was polite and helpful as were the room service waiters. It is my habit to request an upgrade at check in and I am usually granted one if there is availability. Although the hotel was not busy, the request was refused in this case. The housekeeping staff however were more efficient and helpful. Breakfast was average for a five star hotel, ditto for the bar food. The hotel's big advantage is that is the only luxury hotel in town. Should there be another one on my next visit, I would probably opt to change rather than stay at the Donbass again.

Room Tip: Avoid the rooms facing the main avenue and make sure the air-conditioning works well (if visiting in...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveller4lifexxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Donbass Palace

Property: Donbass Palace
Address: Artyoma St., 80, Donetsk 83001, Ukraine
Location: Ukraine > Donetsk Oblast > Donetsk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Donetsk
#3 Luxury Hotel in Donetsk
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Donbass Palace 5*
Number of rooms: 124
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Also Known As:
Donbass Palace Donetsk

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