We were travelling back to Uganda with family and booked into the Lake Victoria for the first 2 nights after landing in Entebbe. We arrived rather late on the first night and were met by the hotel representative, who after collecting a few more guests from the same flight, drove us to the hotel.
The hotel itself is fine, it has a great swimming pool, rooms are nice (but dont really have any character), and the grounds have some lovely tropical plants.. What let it down completely was the service, or the lack there-of...
We had booked 2 rooms, both had less towels than people staying... It was late when we checked in but we called down to reception to ask if someone could bring a couple more up. 3 calls and half an hour later I ended up walking down there and asking the rather dour women behind the desk if she could give me some, which she did, very reluctantly and slowly...
The next day was sunny so we spent the late morning by the pool which was great. We ordered lunch from the rather limited menu as well as a couple of drinks. The lunch took over an hour to arrive (it was only burgers and salads) and was very average. Dried burger patties and salads drowning in some kind of liquid, we did not eat much... What topped it off however was the drinks that we ordered with our food had still not arrived before or with the food, even after we had nicely asked the waiter a few times... They finally came when we had finished the food (probably 80 minutes after the order!), and we told the waiter that we no longer wanted them as we were heading back to the rooms. At this he got rather snarky and told us that this was impossible as he had already charged it to our room account!!!
There were a number of other little incidents like this, that in the end made us cancel our second night at this hotel and change to a wonderful little guest house that afternoon which had 10-times better service for a fraction of the price...
On reflection, from the number of United Nations personnel I saw checking in that morning I would venture the thought that the Lake Victoria Hotel is doing very nicely from their arrangement with this organisation and are not too worried about the rest of us common folk. If you want a "hotel" stay at the Lake Victoria. If you want service, a smile and a place that actually cares about how your stay is, go somewhere else.
- Official Description (provided by the hotel):
- Spacious and elegant, the Lake Victoria lovely hotel nestles in well-manicured, palm-studded Step over the threshold of Lake Victoria Hotel into an Oasis of tranquility in classic colonial style. Tropical gardens with verandahs and terraces overlooking the calm beauty of Lake Victoria Hotel. ... more less
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- Also Known As:
- Laico Lake Victoria Entebbe