Arrived in the afternoon. The receptionist was very unwelcoming. I had to argue that I had already fully paid for my room and fortunately had printed the confirmation. Then I was asked if the driver who had dropped me off was staying with me in the hotel. The explanation was that I had to pay more money because I was not allowed visitors in the room. Went to have buffet dinner in the evening, the food was basic, but the bad bit was the unwelcoming atmosphere presented by the staff. Met the receptionist who checked me in on the way to my room and was asked if the person who dropped me off had left the hotel. I didn't quite understand this anti-visitor obsession. During the day I walked to the shops and had bought a bottle of water and yes I had a long argument at the security gate because I was not allowed any drink or water from outside. Had to be rescued by the security supervisor. The buffet offering on the second night was exactly the same as the previous night. The following morning the breakfast was cold and frankly well below the standard expected for the amount of money charged. The facilities are very good. The hotel management can improve by investing in training their frontline staff to smile and be courteous. Charges are excessive for the services rendered.
- Official Description (provided by the hotel):
- Imperial Botanical Beach Hotel is the finest convention centre located on the shores of lake Victoria in Entebbe. It is a global landmark hotel that existed since the colonial times. It is a 30 minutes Drive from Kampala and 8 Minutes drive to the Airport. The offers 222 luxurious accommodation streaming with natural light open to areas of enclosed glass, delivering spectacular breath- taking view of lake Victoria. This Colonial Hotel is a adjacent to the famous Botanical Gardens and is a five-minute walk to the Wildlife Education Center (Zoo) . Our hotel is one of the finest conventional centers in the world and widely known for hosting most of the International Workshops/Conferences in Uganda and regularly used by tourists. It has a reputation of hosting major events in Uganda including the most recognizable one, hosting two former US Presidents, H.E. Bill Clinton and H.E . George W.Bush and also hosting the CHOGM Youth Conference that took place in 2007 and to -date it remains a Conventional centre streaming with Residential Workshops and Conferences. ... more less
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- Also Known As:
- Imperial Botanical Beach Entebbe