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“Disappointing service”
Review of Gately Inn Entebbe

Gately Inn Entebbe
Ranked #12 of 36 Restaurants in Entebbe
Price range: $7 - $10
Cuisines: Thai, Cafe
Description: Relax on the sprawling terrace surrounding exotic gardens and abundant bird life. Enjoy the best espresso coffee in town or choose from the wide range of continental bistro style meals spiced by an authentic thai cuisine. Stroll through the huge African gift shop while you wait and mingle with the warm and friendly staff ready to meet your every need.'Relax, you're at Home!'....
Restaurant details
Description: Relax on the sprawling terrace surrounding exotic gardens and abundant bird life. Enjoy the best espresso coffee in town or choose from the wide range of continental bistro style meals spiced by an authentic thai cuisine. Stroll through the huge African gift shop while you wait and mingle with the warm and friendly staff ready to meet your every need.'Relax, you're at Home!'....
Devon England
Level Contributor
20 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Disappointing service”
Reviewed June 17, 2012

Having had a drink here at lunchtime on my partner's birthday and seeing how pleasant the setting and ambiance were, we booked a table for evening dinner.

When we arrived and selected from the menu they were not at all busy, yet we seemed to be waiting rather a long time for our 2-person variety starter. We were really looking forward to it but eventually what arrived was our main courses. We were quite disappointed and were told in a very matter-of-fact manner by our server that he had forgotten about it! The main courses were acceptable in standard, although what had been described as served with a "side salad" was in fact one spoonful.

I asked for sherry but when it came it was full of very obvious sediment so I asked for it to be replaced with red wine, which was immediately done.

The prices were on the high side (eg 5000 shillings for a beer which is 3000 at other places, main courses around 22,000) and we found better quality and service at the same price in Entebbe eg at Faze 3.

We asked for help in arranging a taxi back to the accommodation and this was done very efficiently and at a reasonable price.

  • Visited June 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Scoutkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 reviews from our community

Visitor rating
    13
    20
    10
    4
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Vancouver, Canada
Level Contributor
13 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“A great place to eat”
Reviewed April 5, 2012

We came here for lunch a few times during our stay in Entebbe, It has a very pleasant atmosphere (bouganvillias, birds, etc.) and the food, service and prices were all excellent.

Visited March 2012
Helpful?
Thank RobertONeill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arusha, Tanzania
Level Contributor
38 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Excellent little hotel, convenient to airport.”
Reviewed March 16, 2012

One of the more professional receptions I've had on my trips - the booking on the phone, the friendly greeting, and the organisation of the staff (sorting out airport transfer immediately, special requests) were very impressive and welcoming.

The restaurant is very good, the rooms clean, and the garden is lovely with a lot of birds. My only concern is the nearness of the road which means some rooms are a bit noisy from traffic.

Helpful?
1 Thank Sonorafari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flanders, Belgium
Level Contributor
151 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 82 helpful votes
“Trendy, younger public, food ok.”
Reviewed February 22, 2012

ambiance is fine.
Pasta was good.
Service was extraordinary.

Visited February 2012
Helpful?
Thank C-L-Vanvaeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnstown, Colorado
Level Contributor
70 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Good food, good atmosphere”
Reviewed February 5, 2012

Ate dinner at The Gately one night when I was in Entebbe on business. The restaurant is a large covered patio surrounded by vines - very pleasant atmosphere. The menu had good choices and the food and service were very good. There is also a very nice gift shop just off the restaurant area. They even provided us a ride back to our hotels after dinner when we asked them to call us a taxi. Great service!!

  • Visited January 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank MARY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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