My company reserved 1 week earlier 3 rooms for 3 employees with double bed with a view for 6 weeks, Hotel Manager agreed but when we arrived they put us all in single bed rooms, and our views from room 320, 322 & 420 were all looking out a small window at a brick wall. We requested to be moved, they said they had no double bed rooms available for 2 more days even though we could see many people were coming and going. two days later asked again this time they said double bed might be available in 3 more days. Again asked and again none available? I Called my company manager and he arrived at hotel. He spoke to them in Turkish and surprise we got our double bed rooms with a view.
Being this hotel is rated 4 star I feel they have many short coming. My feeling is the one shift manager gave preference favours to Turkish speaking customers? and was not worried about being professional to the non Turkish customers. The location of Usta Hotel is GREAT, and the nightlife & shopping outside the hotel is wonderful. I am sure this location is the best in town The complamentary breakfast is barely OK as they are very slow to refill buffet containers, so first come is basicaly only ones eating breakfast. Servers are not overly friendly. So I have not eaten lunch or dinner in hotel, Restaraunts around hotel have very friendly employees and many delicious meals can be found
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