Booked 10 days here in Oct/Nov 2012 although expected to be out visiting friends most of the time (more of a fall back in case my friends were busy). On the whole the hotel was decent. Comfy air conditioned rooms, though was surprised to have to pay for the safe in a 5star hotel. The food was decent but had better in the 4star Fantasia in Icmeler. The restaurant however resembled a school canteen - noisy, poor atmosphere and you were 'herded' into set areas. Not pleasant. Beware the location though is very close to other hotels and on my first night I had a disco in my room - from the hotel opposite... it was so loud that even with ear plugs in it was unbearable - not the Grand Pasa fault though and they did move me the next day. As I was out most of the time I can't comment on the other facilities but I can warn you about the night manager who was arrogant to the point of disbelief... his attitude was appalling... no manners, no customer service... just full of himself... and the hotel let itself down by failing to follow up complaints from hotel residents (I was not the only one) in fact another customer was trying to complain at the same time as me and was also ignored. Would I go there again... answer is NO. There are plenty of options in Marmaris. Is this 5 star? again NO, maybe 3.5 star if such a thing exists. The Customer Relations manager tried to be very helpful (but again no feedback) and one of the reception staff very professional but also determined not to allow a complaint to be made. If you choose this hotel just be aware that if you have a bad experience then it will remain so, nothing will be done to assist you. If things go well, then enjoy yourself. This hotel is on the outskirts of Marmaris and you will need to get the Dolmus into the centre, but other than that it is ok.
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- Also Known As:
- Grand Pasa Marmaris
- Hotel Grand Pasa