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“Excellent holiday.”

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SunConnect Grand Ideal Premium
Ranked #16 of 234 Hotels in Marmaris
Certificate of Excellence
Reviewed April 28, 2012

We ended up staying in this hotel by mistake, I travelled with 5 friends and two of them booked into this hotel instead if the sister hotel across the road, we were approached by the owner and offered to be moved to the other hotel, but this involved "compromising" having a suite instead of two rooms, we agreed and were moved. The suite we were given had two fold out double beds in the living area and a king size in the bedroom...more than enough room for four people. The bar staff were great fun, advising us to take shots of raki before heading out...good decision there! Cannot really comment of the food, as a vegetarian I found it difficult to eat, so didn't bother and just drank instead! Really appreciate what the owners did for us, they made our holiday so much fun! Thank you.

  • Stayed: June 2011, traveled with friends
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1  Thank A1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melihbas, Public Relations Manager at SunConnect Grand Ideal Premium, responded to this reviewResponded July 31, 2012

Thank you for your review on the tripadvisor website.
I am happy to read that you and your friends have all enjoyed your holiday with us and that you have enjoyed the hospitality of all the staff within the Hotel. I do hope that we will be able to welcome you all again to our Hotel in the future and would like to thank you for choosing Grand Ideal Premium for your holiday.

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1,587 - 1,593 of 2,348 reviews

Reviewed April 28, 2012

Just stayed at the grand ideal for the first time, and I think that I have had best and most relaxing holiday made special by the friendly staff at the bar and in the dining, but mostly because of Ellie and Uzzy. Ellie and Uzzy, the entertainment reps made us feel really at ease and encouraged people to join in. We never had to wait for anything or had to wait for any type of service. The hotel was very clean.

Room Tip: Stay at the back of the hotel as it is very quiet
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  • Stayed: April 2012, traveled with family
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Thank irene n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melihbas, Public Relations Manager at SunConnect Grand Ideal Premium, responded to this reviewResponded May 2, 2012

Thank you for your very kind comments regarding our Hotel. I am especially pleased to hear that you were able to relax and enjoy all the facilities including the animation, the attentiveness of all the staff and enjoyed the cleanliness of our Hotel of which we are very proud. We hope to welcome you again and on behalf of all the Ideal Team, thank you for choosing Grand Ideal Premium for your holiday.

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Reviewed April 28, 2012

What a fantastic 2 wks holiday our group of 6 had in this lovely hotel, service was excellent staff friendly and helpful couldnt do enough to meet your needs.A special thank you to the brillant hair dressers and spa on site we were made to feel really special! Missing you all already.
we are making plans to book for next year already! thank you to everybody that made our holiday memoriable especially all the new friends we made.

  • Stayed: April 2012, traveled with friends
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Thank Marieangel269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melihbas, Public Relations Manager at SunConnect Grand Ideal Premium, responded to this reviewResponded May 2, 2012

Firstly, I would like to thank you for submitting your very kind review on the tripadvisor site, It is always very pleasing to hear that guests are wanting to return as soon as they have left us, all our guests are very special to us and we endeavour to exceed all the expectations they may have. I am also very happy to hear that you enjopyed the professional services of the Hairdresser and the Spa. We look forward to welcoming you all again soon and would like to thank you for choosing Grand Ideal premium for your holiday.

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Reviewed April 27, 2012 via mobile

We had an amazing holiday an could not pick fault at anything in the hotel. The staff were amazing. The cleanliness was out of this world. Food was always fresh and there was plenty to choose from. Drinks again were brilliant. The pool was huge.The service is out of this world. Honestly I could say to anyone stay here and you will have an incredible time. Well done grand ideal you deserve all the great reviews

  • Stayed: June 2011
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2  Thank HGray1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melihbas, Public Relations Manager at SunConnect Grand Ideal Premium, responded to this reviewResponded April 28, 2012

Thank you for your very kind comments regarding your Ideal holiday, we are very happy that you enjoyed our Hotel, on behalf of the Ideal Team we look forward to welcoming you once again.
Thank you for choosing Grand Ideal Premium.

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Reviewed April 27, 2012

Stayed here 31st March-15th April 2012 with my two teenage sons.
This hotel is classed as 5* I would say it is an English 4 star. Everywhere is clean, well maintained and has modern decor. On arrival early hours of the morning, we were quickly shown to our room and cases were brought to us.
Staff
Nothing is too much trouble for the bar man, waiters and Chambermaid. The bar man get you served as quick as possible, the waiters clear plates and replace cutlery without you realising and when asked for extra pillows from the Chambermaid, it was there with a smile, rooms are cleaned daily. All staff are very polite and friendly, having conversations, saying hello and passing the time of day.
Rooms
Spacious and clean, lots of storage space, TV with a few English channels incl Sky sports, news channel, ITV & Sky movies, there’s a fridge in the room which has a few free soft drinks, which can be replaced at a cost. The safe is small but no charge, which is great. White towels for the bathroom and blue towels to use for beach/pool changed daily.
Food
Breakfast (variety of all) Cereals, fruit, cold meats, jams, pastries, bread, toaster & drinks. Freshly cooked eggs, hotdog style sausage, tomatoes, beans, freshly cooked waffles or pancakes.
Dinner (variety of all) soups, pasta, meats, rice, veg, potatoes, salads, cold meats, breads, pastries, cakes etc
Snack bar near pool-Chips, pizza, spag bol, cobs, salads, fruit & cakes. Some days there is kebab others its burgers.
Evening Meal (variety of all) soups, pasta, meats, rice, veg, potatoes, salads, chips, cold meats, freshly cooked meat (different each day) breads, freshly cooked desert (different each day) pastries, cakes etc
You can have cold, alcoholic or hot drinks from Sultans bar (pool) from 10am until 12am. Café de Paris (inside) serves cold or alcoholic drinks from 10am to 12am. You can get hot drinks, biscuits/cakes or rolls 24 hours.
Pool
Cold at this time of year, clean and tidy. Lots of sun lounges, tables and umbrellas. Hotel was full so you have to get up early to get a good spot.
Animation
These guys work hard to make your holiday fun; Oozy, Ellie & Mert (sorry if names spelt wrong) arrange darts, pool & table tennis competitions twice a day. Each morning they all greet you by walking around the pool and saying good morning to EVERYONE! They will chat or join you at your table and are friendly funny and helpful. In the evening they do kids mini disco, bingo, quizzes, games and they have outside entertainers in. There is a nightclub on site which opens about 11, drinks are only free until 12 and it is quite expensive to buy them.
Free pool table near the pool.
It may be worth noting Thomas cook do not provide a kids club at this hotel.
Marmaris and Icmeler
Mini buses pick up from outside the hotel or on opposite side, just put your hand out and it stops. It’s about 2 Turkish Lira pp and they run every 5 mins. Marmaris is the busiest, lots of shops, bars, restaurants, indoor market called bazaar and their weekly market is on a Thursday. A marina where you can get the catamaran to Rhodes in Greece, a fantastic day out for about £40 pp. Icmeler is quieter, a few shops, restaurants and their Market day is Wednesday. The markets are really good fun, all the characters of the area work there. They are happy to offend you with English comments that are often not politically correct; to them they are having a laugh. Always barter they expect it, offer half what they ask and work your to a price you are happy with. Walk away even if they try and get more, they usually call you back and you have a bargain!
In and around the resorts, in shops, at hotel, restaurants, travel stalls and the markets all currencies are accepted, all goods are offered in Pounds, Euro and Turkish Lira, no need to get your money changed before you go, they love the pound.
Negatives
As previous review said the music from the nightclub can be a pain, we complained our second night, sometimes the volume was acceptable other times it wasn’t and we were on level 2.
Both outdoor and indoor pools are cold!
We didn’t have a good view, looked onto a closed hotel with muddy pool and waste land.
NOT the hotels fault but weather was fantastic our first week but cloudy the 2nd apparently it can be like that in March/April also some bars, shops restaurants don’t open until May, so consider this when booking.
Hope this helps!!

Room Tip: If you are not happy, ask to swap, I wish I had as I see from reviews it's easily done. I didnt...
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  • Stayed: March 2012, traveled with family
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5  Thank Tracey E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melihbas, Public Relations Manager at SunConnect Grand Ideal Premium, responded to this reviewResponded April 28, 2012

Thank you for spending the time in writing your review, I must say that we here at the Grand Ideal Premium welcome all feedback from our guests and we are happy that we have been able to provide you with excellant staff service, food and beverages and also a few smiles along the way supplied by the animation team. We do hope to welcome you once again in the future and on behalf of the Ideal Team, would like to thank you for choosing Grand Ideal Premium for your holiday.

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Reviewed April 24, 2012 via mobile

best value hotel we have stayed in! all inclusive, food not for everyone but for the money paid would not dream to complain at all! would recommend to anyone want to holiday in marmaris.

  • Stayed: April 2012
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1  Thank wesley77008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melihbas, Public Relations Manager at SunConnect Grand Ideal Premium, responded to this reviewResponded April 28, 2012

Thank you for sharing your review of our Hotel on the Tripadvisor website, we are delighted that you have enjoyed your holiday with us and hope that you decide to return once again. On behalf of the Ideal team, thank you for choosing Grand Ideal Premium for your holiday.

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Reviewed April 24, 2012 via mobile

I like to keep my reviews short and sweet but in regards to this hotel that will not be possible.

I'll start by saying that the management were very helpful and did resolve the issues we had.

On our arrival we were placed on a room on the first floor which consisted of a double bed (for my partner and I) a single bed (for our 8 year old) and a cot (for our 5 month old) we also had 3 suitcases, 1 big bag, 3 bags of hand luggage and a buggy. obviously this room was to small for the four of us.
So in the morning I went to reception to ask for a more accomadating room, she assured me that this was the family room and the biggest they had.

That night they had the disco which literally vibrated through the walls as well as the fact that you could hear a pin drop in the rooms next door. I slept after the disco ended at 2am.

The next night was when ALL HELL BROKE LOOSE!! Again the disco blasted very loud music until 2am after which people made there way back to there rooms, next door to us was a drunken couple who SCREAMED at each other for 1 hour fighting, shouting and crying. This lasted an hour then there was silence for about 10 mins. Then the drunken women came BURSTING into
our room!!!! I went Ballistic!!

Cutting the long story short. Reception had given her a key as she was drunk and said she was in our room. The reception staff did not tell management like I orded them to in the night so they were shocked at what had happened.

They upgraded us to a suite which was spacious had 2 rooms, beautiful views and was quiet. If they had given us this in the first place we could have avoided all the stress and drama to us and out children!!! Who also were abruptly woken when she burst in.

Other points about this hotel are:

Food; not bad

Entertainment; crap!!

Pool; small

Spa; WONDERFUL!! You must get the deluxe package with full facial.

In conclusion I would never go back to this hotel as it is not suited to families and is very boring but we did have a ok holiday once we changed rooms.

Thank you.

  • Stayed: April 2012
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2  Thank bupkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melihbas, Guest Relations Manager at SunConnect Grand Ideal Premium, responded to this reviewResponded April 26, 2012

Firstly I would like to thank you for your review.

The initial room that was allocated is in fact a family room type and we appreciate that at times can become a little crowded as guests are generally not used to living in one room in their own homes, a room change request was received at the Reception desk for consideration following the next days checkout as we aim to satisfy guests as best we can.
Regarding the incident of another guest entering your room, this was an absolute genuine mistake and one that has never happened before, the guest in question had stated that they were in this room and was escorted our bell-boy and a member of our Security Team, it was on entering that the mistake was realised. Hotel management then carried out its own investigation into what had happened even looking at both passport photographs which were very similar the same action that the Reception staff had previously done, it was decided that as an apology to you and your family, we would upgrade your room to our King suite for the duration of your holiday, of which you had 11 days left for free, this upgrade cost would have normally been more than 700£and which you accepted very happily. Also at no point through your holiday was the Travel Agency Representative notified of this by yourselves and as you stated in your review the Hotel Management Team were able to efficiently resolve your issue.
The food served in our Restaurants are on a 14 day menu cycle and caters for all nationalities as our Hotel has an International guest base, we are also proud to present Turkish Cuisine for our guests to experience, at the time of your holiday it was Easter holiday time in the UK and we had a number of children staying with us therefore we also endeavoured to cater for the children with chicken nuggets and pizzas etc in our evening restaurant.
Animation in the Hotel is advertised as soft animation and is also advertised as subject to change throughout April due to the changeable weather that Marmaris experiences however the Hotel provided an alternative this year and the childrens mini-disco, bingo and karaoke parties still took place.
Our main swimming pool is one of the largest in Marmaris, we also have a childrens pool and an indoor pool and many guests enjoy our pools throughout the season.
Our Hotel is advertised in the Thomas Cook brochure is suitable for families in the respect of offering free cots and highchairs, a childrens pool and a small play area, we do not have a hotel-run kids club or Thomas Cook Kidsworld.
I trust these comments satisfy your review and on behalf of the Ideal Team look forward to welcoming you once again to our Hotel.

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Additional Information about SunConnect Grand Ideal Premium

Address: Cumhuriyet Bulvari No:15, Marmaris 48700, Turkey
Location: Turkey > Turkish Aegean Coast > Mugla Province > Marmaris
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Marmaris
#7 Luxury Hotel in Marmaris
#10 Spa Hotel in Marmaris
#18 Family Hotel in Marmaris
#24 Romantic Hotel in Marmaris
Price Range: $64 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SunConnect Grand Ideal Premium 5*
Number of rooms: 272
Official Description (provided by the hotel):
Refurbished for the 2015 season, SunConnect Grand Ideal Premium provides a relaxing atmosphere for the whole family. Guests will enjoy stylish rooms, new digital features of Touch Screen TV's and free Internet points throughout the hotel as well as experiencing the more traditional holiday. Children can enjoy activities in the Lollo & Bernie Kids Club and for teenagers there is the ConnectTeen Lounge (a cool place to hang out). The hotel offers Free Wifi throughout enabling all guests to stay connected to family and friends home and abroad. ... more   less 
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Also Known As:
Grand Ideal Hotel

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