Friday 21st may to Friday 4th June 2010.
We got to our hotel Club Dorado on 21st may at around 10pm, after 15 hours of travelling we just wanted to get into our room drop off our luggage and get something to eat and drink. When we got into the reception area the transport rep Sarah (as her name was confirmed by our rep Jo) was talking in Turkish to the receptionist I did not understand anything they said apart from my surname. Sarah said they don't have a room or any booking for you. I said to Sarah “what do you mean? I booked this holiday August 2009 what are you going to do?”. She just replied rudely “I have a coach with 35 other guests on it and I don't have time to deal with this. I've left a message with the emergency number you will have to find somewhere to stay and call the office in the morning to let them know where you are staying or see your rep in resort". Then she left us to deal with the problem ourselves. The receptionist was looking at us with a smirk on his face saying“ try across the road for a room we are full due to ash cloud”, this is rubbish as I know there have been no ash problems for at least two weeks. By now I was tired and I had enough of not been told any good reason for the over booking. I told the receptionist I don't care what you say I have my confirmation here and I want a room now otherwise I'm sleeping on the sofa in reception. He took a photo copy of my confirmation and soon found a key to a room. I asked for a pool view and was told by the rude receptionist stand on the balcony and look to the right and you can see the pool, yes I could see the pool of the hotel across the road. We took our luggage up and left the room. I asked the receptionist where can we get food from? He shouted “you go outside and pay”. We knew that but as we had never been to this area we didn't know where to go. He knew we were all inclusive but he did not want us to have the wrist bands. Other people are been charged £30.00 extra as they now call full board all inclusive lite. No mention of this in the brochure. We decided to get a drink at the all inclusive bar at 10.25pm I asked for a coke the bar man got a clock turned it to 10.30pm laughed and said “bar closed now.”. Other guests were saying it was 10.25pm I just couldn't be bothered to argue again. After we found somewhere eat we got back to our room it wad hot and stuffy so I went back down to reception and asked about the air con. The receptionist said “You pay” to which I replied “No it says here in the brochure air conditioning included”. He tutted, muttered something in Turkish under his breath and sent up someone with the air con remote.
On the Saturday we met with our rep Jo and told her about the welcome we had on arrival how unprofessional Sarah was she just did not want to know of any problems as her response to we need help was “I'm just a transfer rep speak to your rep when you see her”. Jo said it was Sarah's job to sort any booking in problems. When we spoke to Jo about them having no rooms she acted as if she was surprised and had no idea this was going on. Later after talking to other guests we found out she did know about guest having no rooms and been farmed out to other accommodation as it has been going on for at least two weeks.
The hotel is really nice the rooms are cleaned bedding and towels changed daily the only pleasant staff are the cleaners. At meal times you ask what soup is and the reply back is “I don't know in english”. As I'm vegetarian the food is limited but when the kitchen staff haven't a clue to what they are serving its laughable. We have stayed at the Serin in marmaris and the food was basic but I was happy with the choice given the options here are lettuce, tomato, cucumber and beetroot if I'm lucky they have a vegetable option soup which is like water. I'd suggest they take a look at the Serin menu. Here we do not know what we are having as they have no menu in fact they recycle the previous days food. Chicken was yesterdays main meat and today we have chicken soup at lunch. At meal time if I ask for more than a spoon full of hard undercooked veg I get funny looks, one guest wanted just chips when they asked for more they gave a few more and the response was “I'm on holiday not a diet I would like more chips please”. The portions given to you are child like. On Friday night they had a bbq at a cost of 20 lira per person. As people had paid for food they were treated as if they were more important than people who didn't want to pay for the bbq. We saw they had fresh salad not the usual limp salad we get that is warm and a variety of cakes that all inclusive never have. The next day all inclusive guests had bbq left overs and the left over cake for lunch. In the brochure it says cuisine is international and Turkish with limited choices. Cuisine is not a word I would use to describe the slop that is dished out. I have also noticed that no reps eat here at Club Dorado the Serin had reps eating there all the time. So to me it just shows what pig swill we are given to eat. The drinks are watered down and the soft drinks are local turkish brand a bit like tesco 14p own brand cola. Infact I was luckyif I managed to get a plastic cup of coke light as they were always running out of it, if this is a all inclusive hotel i dont see why they are always running out of drink and food. The orange squash is so strong a spoon will stand up in it. We even saw the bar staff watering down a barrel of beer. I have been on all inclusive holidays around turkey for the past 5 years with H4U and although they have basic food I have never had a problem been a vegetarian finding something to eat. Club Dorado is the worst all inclusive I have stayed in. I know that this is a 3* hotel and if I want 5* food to book a 5* hotel, I dont expect 5* food but I do expect better food and drink that what Club Dorado offers. They had a guests 14 year old daughter working behind the bar, I dont know who she thought she was, asking people to show there wrist bands so she could decide if to serve them or not was appaling. She even had the nerve to say to me one morning "Your the vegetarian i'll go and speak to the chef and ask him to cook you something you will eat" I almost fell of the chair laughing on day 13 of my holiday cooking something I'd eat was laughable. I told her not to interfear.
The brochure states the Dorado has sun umbrellas they have two and are put with larger groups the sun beds are taken and towels are on the sunbeds by 5.45am the bar staff are putting the other guests towels on sunbeds for a back hander. On my last day of the holiday I woke early and decided to take my towel down to get a sun bed. I saw the pool guy with a pile of towels putting them on the sun beds. I asked him why he had the towels he said “shush if you pay me I get you sun bed” I told him “what's the point I'm going home tonight”. The hotel staff are on the scam its strange how some people have to pay for free air con when its clearly states air con included and how some people have to pay to upgrade to all inclusive when they booked all inclusive. The brochure also stated the rooms have a bath and over head shower we have a broken hand held shower head which soaks the floor and makes it dangerously slippy. They have no extractor fan in the bathroom so it never dry's out and it smells wet and damp, also they have no drainage in the bathroom floor only in the shower tray which when taking a shower overflows. If using the shower curtain the water hits the curtain and soaks the floor.
The advertisement for the free shuttle to Icmeler beach is wrong it goes to a place called Nirvana beach in the middle of nowhere it picks you up at 10.15am and collects you at 4.30pm so its a long day with nothing to do. The tv is disgusting you advertise limited speaking channels we have a english film channel with arabic subtitles a english speaking soap channel and a 24 hour english hard core porn channel which I don't think is appropriate for a family hotel. We also told the rep this and again the rep said she was not aware of this been available on the tv.
The owner Sarah struts around barking orders to her staff but when a problem occurs she is not bothered or she pretends to be oblivious to any complaint guests have. She only has time for guests who compliment her hotel food and staff. In reception they have a comment book if a complaint is made they rip it out of the book they only want to keep the good comments. Sarah has her 6 year old granddaughter hanging around the pool annoying the guests. One day she fell in the pool and a guest had to jump in and drag her out. The mother just stood there and watched then yelled at the poor girl who almost drown. She should not be letting that girl be around the pool when she cannot swim.
The whole experience here has been horrendous from the first impression of the receptionist to the whole holiday I go on holiday to get away from stress not to be stressed out on arrival and the whole 14 days here. I would not recommed this hotel due to staff attitude and the awful food and drink. On Sunday 30th May Jo did sit and took details to make a complaint she wrote about Sarah and her unprofessional behaviour and the receptionist attitude. Jo said she has spoken to the manager and he has spoken to the receptionist about his way with guests. I don't know if this is true or not. I signed a guest complaint form Jo said she will get the manager to sign it and leave it in our pigeon hole. So far it has not appeared. Jo just wrote about transport rep Sarah and the receptionist nothing else. I managed to get a copy of my complaint on 3rd June just before we left for home.
I have been on all inclusive holidays around turkey for the past 5 years with H4U and although they have basic food I have never had a problem been a vegetarian finding something to eat. Club Dorado is the worst all inclusive I have stayed in. I know that this is a 3* hotel and if I want 5* food to book a 5* hotel, I dont expect 5* food but I do expect better food and drink that what Club Dorado offers. I would only reccomed this hotel to people who want to detox or lose weight it is excellent as I have lost 10lbs due to lack of food and alcohol.
I have left a copy of this with my travel agent and I'm hoping they will forward my issue to Holidays4U. We cannot all be in the wrong about this hotel and I have requested compensation as they are not providing customers with what they are selling in the brochure.
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- Also Known As:
- Ares Hotel Armutalan