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“great location but never again”
Review of Club Dorado Hotel

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Club Dorado Hotel
Ranked #90 of 234 Hotels in Marmaris
witchypooo
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“great location but never again”
Reviewed October 30, 2012

well got to club Dorado and thought great location as been that area before. Rooms very clean and nice very spacious plus balcony. Cleaners worked hard allday and place very clean. Food very basic been to turkey few times and understand that the hotel doesnt get much money for us to stay but felt more of a selection would of been nice as other 3 stars i have stayed in did have more of a selection plus pancakes and toasties but nothing like that here. We did go late in the season and maybe its better during main season time. 2 barstaff marmet and mehmet was fantastic always had a chat and a smile for us. marmet even gave us some of his mums homemade cooking what can i say fantastic cook and wow. Think that some things could be better like there are 2 bars which one staff member had to keep running to each one to serve would be better all at one bar really and having small bar for coffee cakes and snacks. just a suggestion and what i have seen in most hotels there.whoever makes the cakes there they were lovely like being at home :-). pool was ok always clean. overall this hotel is ok but i have stayed in better for the same money. There were a few staff there that made rude comments and walked around with faces like thunder maybe it is end of season and people are tired but my husband was also tired and worked hard to pay for this holiday.wont be returning to club dorado as feel that this hotel is ok but found our stay boring and glad we made some friends there as dont know what we would of done.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
13 Thank witchypooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibrahim s, General Manager at Club Dorado Hotel, responded to this review, November 2, 2012
Dear witchypooo,

Thanks for your review and your praise of our location, cleaning, pool and room standard. As has been stated in previous responses we are reviewing our menu for next season and hope guests will be pleased with the improvements we have planned. It’s helpful reading feedback on Trip Advisor and we take all suggestions seriously. We are pleased to learn you made friends with our staff and enjoyed some of their authentic Turkish home cooking. Your stay was almost at the end of our season and sadly many of the entertainers return to education at the end of September so our normal nightly programme of shows is more limited in October. This is something we will try to address for 2013 along with improvements to customer service through a new training programme before the start of the new season. We hope you will come back and see what improvements we make next year.

Best Regards

isayar@clubdorado.net
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
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English first
Gateshead, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 30, 2012

This hotel is one of the best I have stayed in. I have been to marmaris 16 times and stayed in quit a few all inclusive hotels until I came across the dorado and have stayed there ever since. I have always found it clean and comfortable and very friendly staff and management. I have also seen this hotel improve over the past 3 years I have had the pleasure to stay there. The rooms are cleaned on a daily basis with clean towels every day, and beds changed every second day.
We are already looking to book for next year and I hope the plans they have for the coming year do materialise as it is all good for the hotels futchure,so keep up the good work ibrahim and Sarah I certainly will be returning again. X

Room Tip: Ask for a high floor facing harbour good views
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
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Helpful?
Thank Audrey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibrahim s, General Manager at Club Dorado Hotel, responded to this review, November 2, 2012
Dear Audrey D,

what can we say? You must be a Marmaris expert now and with your experience we were delighted that you have chosen to book with us on several occasions. Pleased to read that you found our hotel comfortable and our staff friendly. We look forward to meeting you again in 2013 and will be working hard this Winter and spring to provide you with an even better holiday experience.

Best Regards

isayar@clubdorado.net
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 30, 2012

Just back from a one week stay,arrived to mehmet waiting our arrival wich was nice, was happy wiyh our room.
The only pronlem i had with the food was breakfast but thats just me being fussy, and you can find plenty of places to hav fun english for a few pounds.
All the staff were amazing ,friendly and good fun too ,the owner is great and really helped us when our incompitent rep couldnt ,who may i add is only bothered about speaking to people to overcharge for trips ,Dont book with the rep !!go see September at Terrys place he is lovely and much much cheaper ,
Th hotel has a few minor probs but overall a good place to stay

  • Stayed October 2012
    • Value
    • Location
    • Rooms
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Helpful?
2 Thank raclourose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibrahim s, General Manager at Club Dorado Hotel, responded to this review, November 2, 2012
Dear raclouarose,

Many thanks for your review of our hotel. We are delighted to learn you liked your room and that you found our staff friendly and helpful. We are now making plans for the 2013 season and your comments about breakfast have been noted. We hope to provide some extra choices of hot food in the morning next year. Glad our advice helped you get the most from your holiday.

Best Regards

isayar@clubdorado.net
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newport
Level 4 Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 29, 2012

just got back from the hotel today, and my first impression after reading so many bad reports were it looked ok, went up to the room and was pleasantly suprised how big and clean they were, beds were a bit hard but ok, the rooms were cleaned daily and beds were made, so nothing to grumble about there, the breakfast...well i thought was the biggest let down of the holiday it was more or less the same everyday with not much change, but it was cheap enough to eat out if you wanted,the staff which they have now are pretty good, theyve got rid of the rude ones, and the 2 best ones that stood out were mohammed and mehmet, there wasnt much entertainment but at this time of the year there never is,as its nearly close season,the food in the afternoon and evening was ok it wasnt the same everyday as i read in other reviews, and we ate out a few nights because we wanted to try the local food, my only thing i would complain about is the barman getting the right to the television on football nights and not guests as they are there to work and not watch footy lol, also the sun is only out till about 2pm then goes behind the building which is out of their hands so they provide a free mini bus service to icmelar, which you need to visit cos its great there, so overall not a bad holiday, ive been to worse than this, and would i go back? no not because of this hotel but because i found the market people and shop people a lot more abusive in marmaris than anywhere else ive been in turkey

Room Tip: the place can get noisy at times as it seems to echo
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank owen j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibrahim s, General Manager at Club Dorado Hotel, responded to this review, October 31, 2012
Dear owen j
Thanks for your review we are happy to hear you liked the standard of our rooms and the standard of the cleaning provided. We have listened to previous reviews and will provide more variety for breakfast in 2013 including fresh eggs cooked outside, fried, omelette or crepes, easy to do and those will be provided next year as a result of comments on trip advisor.
Nice to know that your party enjoyed the free shuttle bus to Icmeler beach where the sun is available all day in October. The market traders are out with control of the local council rules in terms of hassle, you just have to be careful dealing in markets and expect a lower standard of service than what would be provided in mainstream shops. Similar applies in the UK when buying in markets rather than reputable retailers.

Best Regards

isayar@clubdorado.net
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 29, 2012

Stayed at Club Dorado 21st - 28th October 2012. As it is October the sea was warmer than the pool..to be expected. The room: Clean but beds are really uncomfortable, thank god for the shop down the road that sold lilos! Room was respectable and what you would expect. Lots of noise as the landing and the ground floor have an open air element to them so when children are running around screaming at 7.30 a.m you hear it all or the leary men shouting and banging down door at 4 a.m. It almost feels like there is no door at all!
The Staff: Bar men didn't really speak very much to you although Mohammed and Mehmet were ok and generally quite friendly. Food: Repetitive and generally cold. Only on one occasion was the food actually reheated ( chips) but otherwise, not worth bothering with. Had to ask for bowls, cutlery etc a number of times before they arrived.
The owner was FANTASTIC I must say as our incompitent rep ( cosmos) would't help to sort out our transfers back to the airport so the owner assisted us in ensuring we were booked in.He also helped a young girl who had gone to the hairdressers and had a disaster colour. As they refused to pay the hairdresser they marched straight back to the hotel and the manager and he took them back to the hairdresser in his own car to sort out the fiasco for them. A SUPER STAR! Unfortunately there needs to be further care and attention paid to meal times!
As it was the end of season, they were running out of alcohol and said that they wouldn't be buying any more although people were staying for a further 2 - 3 days.
Entertainment at the hotel was minimum as it was the end of season but we had a male belly dancer for 10 minutes on one evening! I think they should just get out Karaoke equipment or something and let the customers entertain themselves.
DON'T GO TO THE REP for excursions, see 'September' next door as he charges a third of the price. The rep didn't even know that there was a free bus to and from Ichmilar everyday...don't bother even speaking to him.
Take a day trip ( booked through the man named September) on the Daylian cruise to Turtle Island and the mud baths for about £ 18. A great day out!

Room Tip: Ensure that you ask for a view of the town and the sea as it is amazing.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank gemmapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibrahim s, General Manager at Club Dorado Hotel, responded to this review, October 31, 2012
Dear gemmapa

Thanks for your review and your kind words about our rooms and staff, glad you liked our place. Noise can be an issue as some guests are inconsiderate but we are producing new guest leaflets and signage for 2013 to highlight clearly the issue of noise disturbance in the hotel. We have noted your comment regarding the beds and will investigate solutions although most of guests prefer firm beds so it’s a hard job finding just the right type of mattress to suit everyone.
I am glad I was able to assist you and others during your stay. Not many guests take the time to mention the help provided so many thanks for your comments about how we try to assist beyond the basic hotel services. Our food selection is pretty generous for a 3 star AI hotel and we are concerned that you considered the menu items cold, that will be considered as we invested in expensive new heated serving areas last year. BTW we never reheat or reserve foods.
We have lots of entertainment in the summer season but during October the range of acts diminishes as performers return to education etc. Karaoke is available at the hotel on request so if you return just ask for it to be provided.
Overall it sounds like you had a good time in Marmaris and enjoyed some excursions too so a happy holiday with some good memories we hope.

Best Regards

isayar@clubdorado.net
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Lancaster, United Kingdom
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 25, 2012

Just back from 10 days at Club Dorado. Noisest hotel ive been to,as it is open plan so the noise echos, so didnt get a lot of sleep. Hotel and rooms clean. The maid was the only person to say morning, Was made to feel like second class because you were AI. (they forget we already paid for the holiday) AI people had to use a certain bar for drinks with plastic cups, as the other bar was for paying customers only. First day beer was ok, but then after going out for a real beer, we couldnt drink the beer in the hotel, as it started to taste like toilet cleaner and the plastic cups still had lipstick marks on them. Food was basic, my breakfast consisted of toast. Butter was even disgusting (think it had melted then hardened then melted again several times), beans were cold. never saw any yoghurt or cereal. Very rarely any coffee cups (saw that people was buying their own cups). Food was basic. We was rarely there for lunch as we went to the beach during the day, as not much room round the pool. Evening meals were basic, my partner was struggling to stomach the food so we ventured out and found some lovely places to eat . Would definitely recommend Apex restaurant on corner by hotel, and Pina in Marmaris town - lovely food.
Overall - clean hotel, noisy (could do with false ceiling putting in to stop noise from echoing). Food and drink needs improving. Staff could be more pleasant instead of just smiling after 10.30pm when you have to pay for your drinks. (I did make the excuse that they were probably exhausted as it was the end of season but the odd smile wouldnt have gone amiss).

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
11 Thank jwaburtonn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibrahim s, General Manager at Club Dorado Hotel, responded to this review, October 28, 2012
Dear jwaburtonn

Many thanks for you review posted here. Sorry you found the hotel noisy during your stay but short of completely rebuilding it with solid floors between each level the best we are able to do is to ask our guests to be considerate to others. We have placed notices on all floors requesting this and our reception staff regularly ask guests to reduce noise made in the stairways and corridors. The atrium provides a great feature which most guests like and we really don’t get many complaints about guests losing sleep due to disturbance.
We were disappointed to learn that you were unhappy with our breakfast provision. We provide the same selection daily and try to cater for the tastes of all of our guests within the budget we have available. We are concerned that you did not find yoghurt or breakfast cereal as these are generally always available. If these or other food issues had been brought to the attention of the management we would have made special effort to cater for your needs. We regularly provide foods to guests that are not on the buffet menu as some have confirmed in previous reviews. Our drinks for the all-inclusive concept are local brands which are commonly provided in most 3 and 4 star hotels. The beer served during the period of your stay was Tuborg Gold which is a premium priced lager introduced this season at extra cost. We use plastic glasses for safety reasons around the pool area although guests are welcome to ask for glass containers when sitting away from the pool. We have a very good supply of cups and saucers so it’s surprising you did not manage to use them. Some guests choose to use novelty and souvenir mugs because the larger capacity means they don’t have to get so many refills!
We are pleased to learn that your party enjoyed their holiday in Marmaris despite the minor issues you mentioned in the review. We will be introducing a new customer care training programme for the 2013 season and we hope that along with the staff changes intimated in previous responses that these will result in further improvements for our guests, many of whom return regularly.

Best Regards

İbrahim Sayar
Club Dorado

isayar@clubdorado.net
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Cardiff, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 21, 2012

Third time in Marmaris and only hotel I would never go back to. Cleaners are a credit but most of the other staff are ignorant. Never seen Barmen walk away when they see you approaching for a drink and no matter how many times you said please and thankyou, they just blanked you without even making eye contact.

The food was cold and very repetitive but so cheap elsewhere that you have to eat out.

Alex was very chatty when we arrived on the Monday repeatedly saying Turkish night Friday 25 Lira. On the Thursday he gave up speaking to us as we were not paying 25 lira each on an Ai holiday for something that is free at most hotels(even though the food would`ve been better than the hotel restaurant). It was quite strange sitting in the foyer as part of the restaurant also.

The pool is on the wrong side of the hotel for a day of sun,even half a day of sun and it`d be good if the staff threw the towels in the pool of the ignorant Brits that put towels on the few sunbeds out at 7am and didn`t use them until the shade came at 12ish.

The free bus to Icemeler was bumpy due to the back roads but nice to get away for a day. The walk to the beach in Marmaris is pleasant but hard going with the heat when returning with a smile on your face until you reach the hotel. Then your Ai band feels like a TAG with the staff ignorant again unless you`re a young single girl and then they are like flies round pooh hoping to get their ends away.

The wife and I watched the staff washing the pool area with buckets of water......from the pool and not once did we see the pool itself being cleaned, whether it was morning or evening.

The highlight of our stay here was a 10 year old girl who was holidaying with her family but was alllowed to serve drinks at the Ai bar and smiled,talked and was polite to all the customers. Even though I told the barman she was better than him and he should be like her, nothing changed.

Even on our last day the male receptionist was still telling us not to panic when our pick-up back to the airport was nearly 2 hours late. He finally ordered us a taxi that looked like we would have to push it on the hills but it got us there just in time.

Overall it was a nightmare of a holiday in the hotel with fights,doord banging and shouting till the early hours. Our room was 406 with a pool view but very noisy with the music from the pool area.

Room Tip: Take a room furthest from the pool area if you HAVE to stay here.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Jeff A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibrahim s, General Manager at Club Dorado Hotel, responded to this review, October 23, 2012
Dear Jeff A
Thanks for your review of our hotel. Your comments re staff have been addressed (see responses below) and we will be introducing an extended customer care training programme for our new team in 2013. Our food selection is comparable to other 3 star hotels as is the optional Turkish Night BBQ which would be impossible to provide as part of the AI concept at the rate the hotel receives from tour operators. The hotel location is fixed and short of installing a huge turntable to rotate the property during the last month of the season, there is not much we can do about our exposure to the sun! We do have some sun and for those who want to sunbathe all day we have a free pickup and return shuttle service to a well maintained private beach nearby in Icmeler. Our poolside tiles and café areas are cleaned nightly with water from a hosepipe and the pool itself is tested and chemically treated every day around 6AM in compliance with local council health and safety laws. We always try to make our guests comfortable and even allow some who choose to volunteer to lend a hand. Our hotel is a lively place although we comply with the strict licencing laws locally which prohibit the playing of music after midnight. We have notices on all floors asking guests to consider other guests and our receptionists regularly speak to those who might cause disturbance in the evenings but there is not much more any business can do regarding the noise of doors opening and closing in a shared facility.
We have noted your comments and suggestions and will continue to improve Club Dorado for the 2013 season.

Best Regards


İbrahim Sayar

isayar@clubdorado.net
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Club Dorado Hotel

Property: Club Dorado Hotel
Address: Merkez Mahallesi Sehit Ahmet Benler Caddesi Sayar Sokak No 2, Marmaris 48700, Turkey
Location: Turkey > Turkish Aegean Coast > Mugla Province > Marmaris
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #90 of 234 Hotels in Marmaris
Price Range (Based on Average Rates): $
Hotel Class:3 star — Club Dorado Hotel 3*
Number of rooms: 60
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Also Known As:
Ares Hotel Armutalan

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