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“Great Holiday would stay here again”
Review of Serin Hotel

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Serin Hotel
Ranked #161 of 234 Hotels in Marmaris
Newcastle, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Holiday would stay here again”
Reviewed September 14, 2013

From reading the reviews before me and my friend went we were expecting it to be a dump!
This was NOT the case at all - yes it is a basic hotel which they don't try to hide in anyway but you have everything that you could need.

Breakfast did not change and was quite basic but this did not bother me much as i don't expect a full English every day at home. Hot food for dinner and tea always changed and there was always something I liked; the extra food you could have with your meal i.e salad ect did not change much and there is room for improvement here but again always something I could eat. Snacks were only from 5-6 and these were just biscuits and coffee. Ice cream and crisps had to be purchased. All inclusive drinks were great and available from 10am-10.30pm and then a small bar would open at the back of the hotel which we could use that didn't cost much.

Hotel is in a great location to the clubs on the beach which could be accessed by a small gate at the back of the hotel! You are about a 10 min taxi drive from bar street.
Rooms are basic but were clean and had everything you needed. Staff were polite and helpful and had a laugh with the guests. - we would stay here again!
Thank You

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ashlee551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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394 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Serbian first
  • Turkish first
  • Any
English first
Birmingham, United Kingdom
Level 6 Contributor
111 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 13, 2013

Myself & 2 friends booked a last minute holiday to this hotel and we did get a cheap deal so cannot complain too much as you get what you pay for! It was quite worrying that our coach drive had never heard of our hotel and when we eventually arrived the exterior of the hotel is not the most appealing. However, the hotel itself is clean and the staff that work there are very friendly and welcoming. Our room was cleaned every day, there were a few things that could have done with a possible refurb within the hotel, but as we paid such a low price we didn't expect much more. We went towards the end of the season so it was very quiet. The food in the hotel was a huge let down. We attempted to eat at the hotel on many occasions but looked at the food and left before even tasting it. The restaurants around the hotel are very nice and reasonably priced so eating out still makes this hotel a good deal. Great location.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Charlotte H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
niknak121
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 10, 2013

What can i say , food cold and terrible no choice, drinks was vodka, wine or beer , thats it , receptionist called me a liar , when i said i had not received clean towels in 5 days , terrible place , needs a bomb under it to improve it !

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank niknak121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
longbeachandserin, Public Relations Manager at Serin Hotel, responded to this review, September 14, 2013
As explained to you in the previous complaint that you made in a different username
Again you would not let anyone in the room to clean and tidy and change linens and towels and yet you then go down to reception and demand you are given all these things but dont want anyone in your room... this alone was suspicious to us, when told that You verbally abuse our staff with your disgusting profanities and appalling behaviour and language and after having an argument with your friends you left our hotel and might we add your friends are still with us and enjoying themselves. your behaviour was disgraceful.
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Crewe, United Kingdom
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 9, 2013

right lets start with the negative;s,rooms are basic but clean,and nothing there for children ,the hotel is a bit dated but its a great base,good enough for a lot of guests to spend most of their holiday around the pool sunbathing and drinking, i see people on here complain about the food ,well we and other guests we spoke to enjoyed the food;its just that some people forget they are in a foreign country,or as one guest said (i'm a fussy eater) location is brilliant and staff are great always there to help and not in your face all in all yes i would go back there again ,but not with children ,and i can highly recommend you book any trips from the tour operator across the main road on the corner,Brendan was honest and informative about day tours ,we had our rhodes trip cancelled and he refunded us no problem

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank benji160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
breeze81
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 7, 2013 via mobile

First of all if you want excellent food do not go All Inc. Secondly if you are reading this you are obviously on a budget so don't expect to pay buttons and get diamonds, so either save up and book 5 Star or have a great holiday like I did....read on >>

Arriving at this hotel I was expecting a nightmare first impressions were not great but once we got over the drama of walking down the stony side alley which leads to this hotel, getting out of the lift which is like a cupboard, to entering our room and thinking 2 weeks in here, I opened the curtains to the large balcony which had a pool view AND a beach view I chilled my beans and relaxed with a big smile.

The rooms are a good size but basic, clean with aircon. Our room was cleaned everyday, towels were changes every two or three days, however the sheets were not, but upon request from the lovely hard working cleaning staff it is not a problem.

Food is when most people complain - remember what you pay for your room divide it by the amount of days you are on holiday and divide it again by three (breakfast lunch dinner) what do you want for that?

Truth about the food at Serin - breakfast - hot options baled beans and funny looking scrambled egg, a toaster machine. other options for breakfast cereals, yoghurt, cheese, boiled eggs, obviously bread, and other bits that I didn't notice or care for.

Lunch and Dinner - they have hot options which are served to you (hygienic aka no one fingering the food just a nice hard working chef asking what you want and plating it up for you) always have a soup option, then usually a meat dish - a stew, chicken, fish, burgers, carrots and peas, pasta or rice and chips. Wednesdays they have a BBQ (proper real bbq meat) another day they have chicken portions (chicken breast or chicken thigh) then you have a salad bar with cold options such as cold pastas, salads, potatoes, peppers, beetroot, red cabbage, cucumber, tomatoes and bread. There is also a selection of deserts including fresh fruit cakes and mousse.

My point is there is something for everyone - even my vegetarian friend (who isn't a blag I just eat chicken and fish veggie). Maybe if you rely on the hotel food you should save a bit more before going away - because eating out is cheap too!

Pool is great - a bit cold but lovely in 45•C heat - it is cleaned every night and little old Mr Smiles is always tidying around the pool area and keeping people from bombing in the pool. Music is mainly from hotel nextdoor as the hotel bar only has one CD - boom boom pow

The location of this Hotel is worth the price even if it was a "room only" or "bed and breakfast" literally 10 seconds out of the at at the back of the restaurant you are on the beach most sun loungers and parasols are free if you buy a drink or if you have dined in the restaurant the evening prior. There is a waterpark on the beach just five mins walk from the hotel (when you turn right on to the beach) pay 35 lira on the gate.

Nightlife, watersports, restaurants, dominoes pizza and takeaways are minutes away too!

No entertainment in the hotel in the evening (or daytime) except on a Friday evening - make sure you have small notes because each act come begging after they finish for tips and if you don't want to get up with the belly dancer stand firm she will move on to the next victim.!

The all Inc bar is free the best thing about it is soft drinks, the vodka is like I imagine petrol to taste like, not sure about the other local spirits, the wine needs lemonade in it to take off the edge and the beer is better as shandy but obviously depends on your tastes.

Your holiday is what you make it, I can not fault this hotel for value and friendly staff and helpful reception.!

WILL BE STAYING AGAIN

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank breeze81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 7, 2013 via mobile

The location was very good but the hotel was very disappointing. The pool area was never cleaned. The sun loungers were filthy. The food was just edible & not cooked on the premises. Juice & coffee machine kept breaking down. The room was not cleaned & no change of linen in 10 days & I got called a liar when I told the manager. I expected basic, but no excuse for dirt. Sockets were loose. The fob socket for the electrics was hanging off the wall. Photo submitted. The guests made the holiday.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lindylu222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
longbeachandserin, Public Relations Manager at Serin Hotel, responded to this review, September 14, 2013
I will respond to this complaint first and then i will respond to the other complaint that you made under a different name. first of all our pool and pool area are cleaned throughout the day and in the evening with chemicals. secondly all our food is prepered in a kitchen stored in a kitchen cooked by our own chefs. and finally you have to let the maids into your room to clean your room and change beds and towels this is probably why you didnt get your clean linen and towels when you were supposed to get them. and lastly we would like to thank you greatly for destroying one of our plug sockets in the room for your FANTASY PHOTOGRAPH, we had to have an on site electrician come to the room and secure the danger you personally exposed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston upon Hull, England, United Kingdom
Level 4 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 28, 2013

First of all, DON'T book this hotel with JET2, they rip you off with trips and constantly hassle you at the hotel and expect you in the lobby during the day to talk with you.

On to the hotel, it's an incredible location, right on the beachfront and surrounded by bars/clubs/restraunts, but the hotel is nothing special, VERY VERY small rooms (even smaller bathroom) and the beds are horrible. Food is average and you get very small portions.

Staff was the only exceptional thing about the hotel, not hands on or annoying, just nice people who are always there at your service

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Leo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
longbeachandserin, Public Relations Manager at Serin Hotel, responded to this review, September 5, 2013
Thank you so much for your review although we are a small family run hotel we are clean basic and functional our staff are always polite and we do our best to please x thanks again x
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Serin Hotel

Property: Serin Hotel
Address: Kemai Elgin Bulvari No 21, Marmaris 48700, Turkey
Location: Turkey > Turkish Aegean Coast > Mugla Province > Marmaris
Amenities:
Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
Ranked #161 of 234 Hotels in Marmaris
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serin Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
SERIN HOTELOn to the beach has had a lot of TLC for season 2014. Serin Hotel is in an excellent location.The staff will greet you with a warm welcome and will always go out of their way to make you feel right at home, this is probably why Serin has so many return guests over the many years. We do however recommend early bookings as we are very popular and our all-inclusive system works well with couples and families. Serin has large pool and a smaller children's pool surrounded by a lovely terrace with sun beds and umbrella's it's a small modern complex of two buildings that will suit all types of guests of all types of ages. ... more   less 
Also Known As:
Hotel Serin Marmaris
Serin Motel Marmaris
Serin Hotel Turkey
Serin Marmaris
Serin Hotel Marmaris

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