We do not expect 5 star accom for what we paid but i am sure everyone expects there holiday accom to be clean,first of all the location is great,the pool area was clean and the barman was friendly.
As for the actual apartment,the bedroom furniture was disgusting and net curtain was the same,towels actually looked like they had never been washed it looked like blood stains on them.
Bathroom was filthy,then in the living area there was the dirtiest carpet with cigarette burns on it,no cooker but a cooker hood? the only good thing was a new fridge in it,on the balcony the ashtray was over flowing and the floor was filthy.
We went downstair to complain but they were not interested so we called the rep we said just change our room and as long as its clean we will stay but still no luck from the hotel management,The rep could not find us another place to stay so we ended up buying bleach and we both scrubbed the place and put the carpet out the door.
To be honest if the management had done this we would have been ok about it all but they did not care and it took 3 days for them to get us a new 2 ring cooker.
We have stayed many places all over Turkey but Karatas is the dirtiest place we have ever been,i am sure other aparts in the block were much better or cleaner than ours and if the management had even said they were sorry and cleaned the place then that would have been enough for us but their attitude was could not care less which is a shame because like i said the location was great and if they spent a bit of money on refurbing they could
make more money and people would come back..
I rated 1 for the location certainly not for cleanliness or the management or owner as they need to realise people will complain if they are not happy and in tourism you have to listen to your customers.
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