3 girls stayed from 19.05.12 for 1 week.
Location - Excellent. Beach 2 mins walk away. Icelemar short bus ride away. On the main road so easy access to shops, restaurants, Marmaris centre.
Hotel - Beautiful hotel with contemporary decor. Very clean (it is brand new). There are some major teething problems and it appears that no research as to what a 5* hotel should be was done prior to it opening. We had a triple room - one double bed and one single bed. We asked if this could be changed to 3 single beds but were told they do not have this type of room.
Our air con did not work. We told Reception on 3 occasions over 3 days and they sent someone to our room to fix it. As we were not in we assumed it had been fixed however it was not...they just left it broken and they did not tell us. On the third occasion we stayed in the room until it was fixed. We heard a number of people requesting help for issues (dripping taps, quality of food, shower leaking etc) with their room but recieved a blank response from reception!!!
We wanted to use an iron so requested one. A lady appeared at our door with an iron but told us it cost 5euros. She said she does the ironing so we would have to give her the garment. We declined to pay. We informed Guest Relations and he said an iron is not standard and that this was too much to deal with..walking away from us!!!
The lighting in the room was awful. We could not see ourselves clearly, thus putting make-up on was difficult.
We were very disappointed with the spa facilities. Were told that there was a sauna and steam room. The latter was not there!!! The jacuzzi was not open. Treatments expensive in comparison to other places. There are limited lockers.
Pool - Clean but relatively small for the amount of people and limited sun lounges, meaning that you would have to get up early to secure a lounger. Relaxing, however, when the animation team are around they do not appear to understand the concept of relaxation. Also if your sun lounger is in close proximity to the stage, move away or you may find the animation team trying to involve you in their games. Need a deposit for towels.
Trips - booked at 5M Travel with Jack. He speaks fluent English and we felt we got good deals. Went to Turtle Beach and Pammukale. Although they were good, they were both very long days including long journey times. Approx 12 hours per trip. Had a Turkish bath - The hotel is very expensive so we booked ours with Jack including an oil massage - fab.
Food - Good variety unless you are a vegetarian. There is a lot of salad but lacking vegetarian hot food...the veggie in our party mostly lived off bread and cheese The seating is limited so if you do not got to dinner for 7pm on the dot you will struggle to get a table. The quality excluding the desserts was good. You have to pay for bottle water between 12am and 10am - this is ridiculous for a 5* hotel. Following lunch (2.30pm) no snacks available until 5pm when they have 'cookie time'. This consists of limited poor quality, tasteless biscuits which are not enough for the amount of people.
Staff - This really let the hotel down. Although they were friendly, if they could not assist they just smiled at you and ignored the issue which was frustrating to say the least. The language barrier was also a struggle. The Guest Realtions Manager needs to be more helpful rather than say things are too much to deal with i.e when we asked for an iron!!!
Animation team - Serious work needs to be done. They were annoying and did not allow people to relax with their silly games and requests for people to join in even though they did not want to. That said, they did have good english and were pleasant enough.
Overall, we would recomend this hotel, if they iron out their teething problems and provide a 5* service.
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