We booked the Neilson Club Adakoy the last week of September with high expectations. On arrival at the resort, following a long wait on the ferry boat for the Manchester plane to arrive (which was not explained to us by the staff), we were faced with appalling customer service. We had been travelling for 12 hours and had been in turkey for 3 and our double room was not ready. We were told by the staff we would be moved into a separate room for an hour or so then put back into our originally allocated room. We were then left sitting in the restaurant and given no further explanation. This was totally unacceptable, we found certain members of the staff rude and made a complaint. We were given a nice room which they allowed us to remain in. When we complained the general response was 'we've never had this complaint before' which is not only highly patronising and defensive but untrue as over our stay we spoke to other guests who had made similar remarks regarding the customer service level. Our room was lovely but the maid service was terrible, out of our seven days we received toilet paper twice and clean towels 4 times, eventually I got tired of requesting them from reception so I resorted to taking toilet paper from the resort facilities and brought a towel from Marmaris. Our coffee tray, which we had paid extra for was rarely replenished, leading to further calls to reception, who were on the whole very good and apologetic. The highlight of our stay was the excellent food provided to us, we upgraded to full board which was worth the extra as on the non inclusive evenings the food was different from the regular buffet and we found the chefs and waiting staff excellent. The journey over to Marmaris via the taxis boat was a welcome relief to escape the resort but can quickly get pricey. Marmaris itself is very interesting, there are pockets e.g. The marina and surrounding retail outlet which are lovely and other areas more reminiscent of Blackpool. We enjoyed the couple of afternoons we spent there shopping and it’s worth a trip. We booked an afternoon at a Turkish Bath which was an experience. At the end of September the weather was approximately 21 degrees every day, we had a spectacular thunderstorm for one day which was exciting but meant that we had to find alternative activities which was rather difficult.
The majority of the Neilson clientele were there to get their sailing and water sports fix for which the small resort is very good for. The equipment is well maintained and on the whole the instruction is brilliant. We enjoyed kayaking, snorkelling, windsurfing and catamaraning. The water is warm, clean and clear. The beach area was a massive disappointment. I was aware before we left the beach was pebble but didn't realise how small and narrow it was. Obviously I understand the island is a nature reserve and the beach cannot be helped but like me please don't think it'll probably be better once you are there because it won't.
My partner found the description of the gym misleading, it's a room (shared by the spa) which has about five basic fitness machines. It's surprising that a company which prides itself on being activity based doesn't have better fitness facilities.
The onsite entertainment was relaxed and adequate. The other guests at the resort kept us entertained and we were lucky to have such a lovely varied bunch to keep us smiling.
We will not be rushing to book another Neilson holiday any time soon and my advice to anyone considering booking this resort is they should realise that activity comes first and everything else afterwards. The food is excellent, the location glorious if a little isolated, choice of activities brilliant and customer relations fair at best. If you can get a good deal then the Neilson is worth a punt but if you are booking in advance or willing to pay full price I'd look elsewhere.
- Official Description (provided by the hotel):
- Club Adakoy Resort Hotel is set in Marmaris, 2.8 km from Marmaris Yacht Marina. The resort has a seasonal outdoor pool and fitness centre, and guests can enjoy a meal at the restaurant. Free WiFi is offered and free private parking is available on site. Rooms are fitted with a TV. Views of the sea, pool or river are featured in certain rooms. Extras include slippers and free toiletries. There is a 24-hour front desk at the property. This resort has water sports facilities and car hire is available. The area is popular for windsurfing and diving. Bar Street Marmaris is 12 km from Club Adakoy Resort Hotel, while Karacan Point Center is 5 km from the property. The nearest airport is Dalaman Airport, 100 km from the property. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com, Orbitz, Travelocity, Hotels.com, Expedia and Agoda so you can book your Club Adakoy Resort Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Neilson Club Adakoy Hotel Marmaris