We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Poor, poor reception and menagment”
2 of 5 bubbles Review of Club Dena

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Club Dena
Ranked #51 of 81 Marmaris B&B and Inns
Aberdeen, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Poor, poor reception and menagment”
2 of 5 bubbles Reviewed November 25, 2012

I was at Club Dena with my wife an 1,5 year daughter in September and if there wouldn't be there staff which were really friendly and easy to get along with, that time would be wasted because of the lack of management and minimum thinking which can make life easier.

After when we arrived (long flight delayed) we were very exited and very positive about whole place, we went straight to reception and we've started our check in. It was a first visit in Turkey and first in this Club
so I said to the lady:" we have very small child can you please give us a room far from the main fun area"
Lady she said:" no problem please eat your breakfast and we will sort everything out for you".

When we've been eating I said to my wife:" look there is a room just behind projector and next to fun area were all evening attractions are, hope we wont get this one" guess what, first room which they gave us it was that one. OK we said to ourselves that this is first proper holiday time with little one so we wont spent time moving the rooms only enjoy our time. I just asked the guy can you please look for something else for us
and he said: "yes no problem 6:00 change room "
never asked us again nothing.
That's why I promise to myself that will leave the feedback about it. The room was very basic not saying dirty but you could feel some kind of greasy layer on the top of kitchen furnitures. How you can prepare anything for baby in conditions like that ? massacre.
Bathroom was really ugly, drainage was always stack and water was staying for a while in the shower basin. So again just a basic things shower, brushing teeth and to the bed always using slippers just to avoid contact with germs.
Bedding was ok I think far the cleanest area in the whole "apartment".
One more thing rules for tourist places in Turkey including CLUB DENA of course, are ridiculous we couldn't have any of our drinks with us even water in the swimming pool area, you have to buy everything for 3 times more expensive, but this was acceptable I guess.
Of course as I expected noise from fun area was huge in our "apartment" we couldn't sleep for the first few nights. Later was a bit better but I guess we used to it. We tried to spent as much time as possible outside of Club DENA just coming back for the night time.
The food was very nice, maybe a bit to narrow breakfast choice but still not bad.

Overall staff is great (only management and reception is drawn this place down ) Not recommending this place for families with little children.

Room Tip: everything in the review
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KonradGawron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

486 reviews from our community

Traveler rating
    171
    101
    68
    42
    104
See reviews for
205
81
11
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Turkish first
  • Any
English first
Derby, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed November 5, 2012

Stayed at Hotel Dena in August, Easy access to the beach which is 5 minutes away.The staff were brilliant and very friendly especially Denis.We went half board and food was excellent. My husband came down with some kind of stomach bug and staff could not do enough for me ,getting a doctor very quickly and him receiving medication, we put it down to the heat which was 45 degrees. I would stay there again but not in the height of the season, it is just to hot and you only get air con in bedroom.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lucybrooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 4, 2012

I was at Club Dena in July and had an amazing time. They staff were really friendly and easy to get along with and I think they make the holiday more enjoyable and were very helpful. The atmosphere is always good and there is a lot to keep you entertained, sometimes there will be pool competitions. There is a big pool area and a chute for the younger kids. At nights there is music to dance to as well as some entertainment and a staff dance. Also it is reasonable price and the quality of the food is amazing. I would highly recommend to anyone to go to Club Dena as I was a great holiday and you get to meet great people there.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SusanBurns_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonbridge, England, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 30, 2012

Came to this hotel after leaving another after 3 night. so we spent 4 nights here.
It was brilliant,Staff very very friendly and very very Helpful and went out there way to give u anything they could to make your stay as comfortable as possible.
Food was excellent we went Half board £11 pp choice of breakfast unlimited tea and coffee.
Evening dinner was a 3 course meal anything from there menu. Fillet steak was lush so tender and cooked to your liking . rooms were comfortable and the cleaners went in everyday.

Room Tip: well recommended for the money
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sharonfullersaint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed October 26, 2012

For how much we paid we couldn't really complain but the apartments were very basic. The pool area is surrounded by grass which gets very dirty. There wasn't any problems with sun beds in October but they wouldn't be enough room if it was busy. Its very near to shops, beach, restaurants. Overall the staff were amazing, although the desk staff weren't good because they didn't speak any English, which caused problems a few times. The bar man makes this place good! Club dena does not want to lose him as he is the best part of this place. Full of fun. Music most night went of by twelve from the next hotel, but a few nights it went on till 3. Very noisy, if you want a quiet hotel this isn't the place due to the hotel next door.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cherie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mold
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 24, 2012

stayed at these apts 4th oct to 24th oct had a brilliant time rooms excellent staff brill food excellent would reccomend any time .lots of people came from the next door hotel cos it was terrible and booked into this one.lots of bars and restaurants nearby and a 5 min walk to the beach.all the staff and boss was realyy nice .

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank heathermold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed October 24, 2012

There is nothing nice to say about this 'hotel'. Using the word 'club' in its name should have been a giveaway, but it was not.
We arrived in the blazing midday sun, to a scorching courtyard, and a casual, couldn't-care-less attitude from the desk staff. We were travelling with two pensioners, and had booked two self-catering apartments for 3 nights in July. We were not shown to our rooms, no help was offered to the older people - we were just pointed in the general direction of the rooms, with the information that "aircon is extra 5 euros per night".
The rooms were dirty, with cupboard doors falling off, and no hot water at any time for the full three days we stayed there. The one room smelled of cigarettes, and the expensive aircon (for which we were forced to pay extra, because it was 40C outside), pumped out stale cigarette smoke into the room.
Both of the 'apartments' we booked were so basic, it was impossible to create much more than a sandwich from the kitchen tools provided, and neither room was cleaned once while we were there, except when hotel staff barged in and took the empty beer bottles (there is a refundable deposit for these at the shops nearby).
The worst part though, is still to come. From 12pm midday, loud, clubbing music is pumped out at the pool area, making our ground-floor rooms unbearable to be in. But, since it was during the day, and we were out most of the time, this was less of a problem. However, from about 7pm til late, even louder clubbing music is pumped from a huge sound system, replete with a kareoke machine and a moron on a microphone screeching until the early hours of the morning. When this is switched off around 12-12.30, the inmates of the hotel go winging back to their rooms, along with their screaming children, keeping us awake until they are finally back in their rooms. Lastly, those that go out after this 'party', head back to their rooms around dawn, shouting and screaming to each other in the corridors, waking up from a very broken sleep, any lucky ones who were able to get there.
No care is taken to buffer the noise. No-one seems to worry that there may be people who do not enjoy having every night ruined by heart-palpitating musical detritus.
It was truly the worst hotel we have ever stayed in, and I would definitely never recommend it to any sane person.

Room Tip: Choose another hotel. Even the Tourism Info people were devastated to hear where we were staying, bu...
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank eatwithaspoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Marmaris hotels

Hotels you might also like...
Also consider these accommodations in or near Marmaris
0.5 mi away
Blue Lagoon Hotel Marmaris
Blue Lagoon Hotel Marmaris
#162 of 234 in Marmaris
3.0 of 5 bubbles 341 reviews
0.6 mi away
Kervansaray Marmaris
Kervansaray Marmaris
#7 of 28 in Armutalan
4.0 of 5 bubbles 1,308 reviews
0.3 mi away
Almena Hotel
Almena Hotel
#197 of 234 in Marmaris
3.0 of 5 bubbles 56 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Hotel Palmea
Hotel Palmea
#58 of 234 in Marmaris
4.0 of 5 bubbles 153 reviews
0.3 mi away
Supreme Hotel Marmaris
Supreme Hotel Marmaris
#43 of 234 in Marmaris
4.5 of 5 bubbles 484 reviews
0.7 mi away
Club Viva Hotel
Club Viva Hotel
#39 of 234 in Marmaris
4.0 of 5 bubbles 1,113 reviews
Show Prices
Show Prices
Show Prices

Been to Club Dena? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Club Dena

Property: Club Dena
Address: Siteler Mah. 187. Sok. No:14 Marmaris Merkez, Marmaris 48700, Turkey
Location: Turkey > Turkish Aegean Coast > Mugla Province > Marmaris
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 81 B&Bs / Inns in Marmaris
Price Range (Based on Average Rates): $
Hotel Class:3 star — Club Dena 3*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Travelocity, TripOnline SA, HotelQuickly and Hotels.com so you can book your Club Dena reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Club Dena Hotel Marmaris

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing