I traveled here in August with my boyfriend and two of our friends.
My boyfriend and I got given a family room which was nice and spacious and had two balconies but was very dirty. Our friends who had paid exactly the same as us got a tiny basement room which was dark and miserable and also unclean.
With the exception of Sergio on reception the staff were rude and clearly didn't want to be there.
The food was just awful, it became a running joke whether it would be chicken nuggets or unidentified meat sticks at every meal, those appeared to be the only two options. There wasn't enough tables for all the guests so on many occasions we ended up eating our lunch or dinner sat on sun loungers.
It was lovely to get away to the sun with friends and we made the most of it but I would NEVER go back to this hotel again!More