My Partner & I have just returned from a 21 night stay (8th Oct – 29th Oct) at the Mutlu Beach we choose the hotel because we had earlier this year holidayed in Egypt (Luxor) and Portugal (Albufura) but at both 4 star hotels we had to endure loud noise from in-house discos or entertainment bars often into the early hours.
The Mutlu Beach advertised neither and was described as “small & friendly” , it was small 45 rooms but certainly not friendly maybe because it was nearing the end of the season but that is no excuse for poor service – this was our first experience of a 3 star hotel and for us a lesson learned and never to be repeated.
Reception – was staffed by mostly sullen unhelpful males more interested in their mobile phone conversations or watching TV, rarely did we receive a good morning or good evening in fact most times the counter was unmanned.
Accommodation – The room was very basic but clean the biggest problem was the lack of hot water most days, the a/c was controlled by reception the room temperature was set by them which remained at 24° day & night. We paid an extra £75 for the use of a safety deposit box and mini fridge. Out of 22 TV stations only one (BBC World) was in English and this was frequently unavailable due to “no signal” none of the other 21 were affected.
Breakfast – If you could call it that consisted of either an omelette or fried eggs, toast, damp cereal, dried fruit , jam, four tasteless cheeses, sliced salami, tomato & cucumber with tea & coffee. The most spartan breakfast selection we have ever experienced. We bought our own fresh fruit, cheese & cereal.
Pool Area/Gardens – the “spacious gardens” advertised were unkempt with many areas of bare grass leaving just bare earth; the local dogs roam the area constantly leaving their messages which remained in situ for days.
The Mutlu Beach is located at the farthest end of Calis promenade adjacent to a very noisy Turkish restaurant & dancing venue which operates well into the early hours. When we raised the issue with reception they were well aware of the problem and stated that as the restaurant operators enjoyed a good relationship with the local municipal authorities there was little they could do and suggested we complain to the Tourist Office, this we did and the noise reduced dramatically.
One afternoon we were in our room when smoke entered our room we immediately checked the corridor as we were aware there was just one stairway serving all four floors (no alternative means of escape!!). The corridor was clear and we found that the smoke was coming from the kitchen service yard below our second floor window and balcony, staff were burning rubbish which permeated into our room via a poorly fitted window. We reported the incident to the management who instructed the burning to cease but we had to leave the room for the rest of the afternoon to allow the smoke & smell to disperse.
We would rate the Mutlu beach 2 stars and would never return.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Cancelon and Priceline so you can book your Hotel Mutlu reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mutlu Hotel Fethiye