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Dedeman Konya Hotel & Convention Center
Ranked #4 of 39 Hotels in Konya
Certificate of Excellence
Reviewed September 28, 2013

Rooms are if enough and furnished in a very nice style.Very clean hotel fm A to Z.The reception staff is very kind and helpfull.Good Breakfast buffet with many different choices.Quality of the food served in high standarts.Restaurant has standart quality and food but looks a little bit expensive.

  • Stayed: March 2013, traveled on business
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Thank junior1907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedeman_konyahotel, Genel Müdür at Dedeman Konya Hotel & Convention Center, responded to this reviewResponded October 1, 2013

Dear Guests,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Konya Hotel whilst staying us.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,
Recep ALTINOK
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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122 - 128 of 751 reviews

Reviewed September 27, 2013 via mobile

This hotel came as a part of our 2 week tour of Turkey. With 4 nights left to go, this is the worst place so far. They claim to have a 5 star rating; whatever organization assigns that, needs to re-evaluate it.

The outside, lobby area, restaurant and bar are well maintained and well lit. Don't let that fool you. The hallways and rooms are poorly lit. Maintenance is another matter too. The grout around the bathtub was covered with black mould. I had listened to others on my tour talk about the bathtub being dirty.

The check-in experience should have been the first clue; but errors can occur and I can accept that (non-functioning room keys and smoking room when non-smoking was requested). These things can be and were corrected.

The hotel room was large enough and appeared to be ok. Since the water is not drinkable, they leave a free 500ml bottle of water for 2 people to share. Normally there would be 2 bottles in other hotels. There were no facecloths and only 1 piece of soap for the sink and shower. These are not indications of any 5 star hotel.

The air conditioning was the biggest problem. We returned to our room after dinner to find it overly hot. We turned the A/C on; but it never cooled off. We called the front desk and they sent someone immediately. That person checked the A/C control and verified that it was on the correct setting. On his way out, he said that the central control was shut off and he would turn it on. Within about 15 minutes we could notice some change; but at the rate it was cooling, it would take hours. We slept only a short time when we were awakened in pools of sweat and feeling ill from the heat. So we placed another call to the front desk. We had to demand that they not turn it off again. Again someone arrived at our door around 12:45am to check out our control, even though we had not touched it and they knew that they intentionally shut it off externally. This time it took longer to feel any cool air movement. After about an hour we were able to sleep again; but not for long. It is now 5:30am and I have been awake since around 3:30am. There is obviously no point. The hotel is not interested in their client's comfort. The only redeeming factor, is that we are only here for 1 night and NEVER again.

Our tour guide informed us that this location is supposed to be the best on of this hotel chain. If that is the case, then I cannot imagine how awful the others must be. I would certainly advise anyone to steer clear of this hotel as there are many other hotels available. It was included as a part of our tour. Question your travel agent and/or tour operator. This hotel is not worth the discomfort.

  • Stayed: September 2013
    • Value
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1  Thank J_Rome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedeman_konyahotel, Genel Müdür at Dedeman Konya Hotel & Convention Center, responded to this reviewResponded October 1, 2013

Dear Guest,
We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Konya Hotel.
We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur.
We do hope that we will be in a position to Welcome you back at the Dedeman Konya Hotel and redeem ourselves.
Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.
Kind regards,
Recep ALTINOK
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013

Stayed here for 1 night as part of our tour. Good location across the road from a shopping Centre with a large supermarket. The room we had on the 15th floor was very spacious and clean and had great views. Dinner in the restaurant was of a good quality as was the buffet breakfast with a great selection particularly of fresh fruit. There are indoor and outdoor swimming pools and a rooftop bar with a balcony and great views over the city. The only issue a few of us had problems with the air conditioner not working properly.

Room Tip: Make sure to go to the roof top bar for happy hour.
See more room tips
  • Stayed: August 2013, traveled with family
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Thank GKD60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedeman_konyahotel, Genel Müdür at Dedeman Konya Hotel & Convention Center, responded to this reviewResponded September 1, 2013

Dear Guets,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Konya Hotel whilst staying us.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,
Recep ALTINOK
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

Perfect stilish room and bathroom. wide wellness area with nice indoor ans outdoor pool.
Restaurant was at top floor with nice view ans ambient. Probably not the best food in konya and quite expensive, but good if you are lazy to take a taxi

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
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Thank CarloMI74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedeman_konyahotel, Genel Müdür at Dedeman Konya Hotel & Convention Center, responded to this reviewResponded August 29, 2013

Dear Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Konya Hotel whilst staying us.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,
Mustafa GÜDEROĞLU
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2013

The hotel is very nice, the breakfast was superb, and the location is very good.

My room was very spacious but the linen, sofa and the carpet had various stains, showing that either the hotel is old or not very well kept.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
1  Thank brazturk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedeman_konyahotel, Genel Müdür at Dedeman Konya Hotel & Convention Center, responded to this reviewResponded August 28, 2013

Dear Guest,
We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Konya Hotel.
We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur.
We do hope that we will be in a position to Welcome you back at the Dedeman Konya Hotel and redeem ourselves.
Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.
Kind regards,
Recep ALTINOK
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2013

This hotel has a very impressive lobby but hallways at each floor were dimly lit. The room I stayed in was spacious and clean. Bed and pillows were comfortable. The hotel is conveniently located opposite a shopping centre. Below the ground floor area there was hair dresser, next to this was a massage parlour. I got a very cheap aroma therapy massage for 50 lira for an hour. This was the cheapest massage I have paid for in any of the hotels I stayed at in Turkey and the massage was very good. My friend got waxing done at this same place and she said it was also very cheap.

We also got a turkish bath at their pool/spa/gym centre which again was very cheap. Although, I felt that the woman scrubbing us for the turkish bath was a bit of a masochist, as we came out very sore in the chest area after the experience.

Buffet breakfast was delicious, lots of fresh fruits and hot dishes as well as the usual array of cheeses and pastries. This is one of the few hotels I have stayed at where I actually could have a low GI, gluten free breakfast as there were lots of options in terms of hot dishes, eggs and fruits. I could just ignore the cheese section and pastry section without feeling that there wasn't anything else for me to eat.

Well worth staying!

  • Stayed: July 2013, traveled with friends
    • Value
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Thank aitenshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedeman_konyahotel, Genel Müdür at Dedeman Konya Hotel & Convention Center, responded to this reviewResponded August 26, 2013

Dear Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Konya Hotel whilst staying us.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,
Recep ALTINOK
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

Nice enough hotel and well situated in terms of the shops and the city. Was disappointed to encounter another Turkish hotel where you couldn't make a cup of tea or coffee in your room. THe foyer was very impressive and the food was very good.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedeman_konyahotel, Genel Müdür at Dedeman Konya Hotel & Convention Center, responded to this reviewResponded August 26, 2013

Dear Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Konya Hotel whilst staying us.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. We would like to inform you that all of our rooms have tea -coffeee setup and kettle.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,
Recep ALTINOK
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dedeman Konya Hotel & Convention Center

Address: Esenler Mah. Yeni Sille Cad. No:1 | Selcuklu, Konya 42080, Turkey
Location: Turkey > Konya Province > Konya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Konya
#2 Family Hotel in Konya
#2 Luxury Hotel in Konya
#3 Romantic Hotel in Konya
#3 Best Value Hotel in Konya
Price Range: $38 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dedeman Konya Hotel & Convention Center 5*
Number of rooms: 206
Official Description (provided by the hotel):
Eco Friendly Hotel ... more   less 
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Also Known As:
Dedeman Konya Hotel Konya

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