If you have read my other hotels reviews, you know that I try to review hotels based on value--I hold a Hilton or Sheraton to a higher standard than a Motel 6. I do not have a reference point, however, for the Ontur hotel since the cost was part of a tour package. Therefore, I cannot speak to the value aspect, only critique it against its self-claimed four star rating.
Let me start with my best advice for the impatient reader who won't finish reading the whole review. The entrance to the hotel is on a very busy main road. The back and sides of the hotel, however, are on pedestrian only streets without vehicle traffic. When booking, I would strongly recommend to request a room it the back or sides. If you get a front room, ask for a high floor. They have double pain windows as one would expect from a four star hotel but its not enough to mask the street noise which tapers of in the evenings but did bother me my last night when I tried to go to bed early for an early flight.
Still reading? Good. Overall, I'd rate the hotel and exceptional three star or an average four star. The rooms were reasonably large, clean and comfortable. The bedding was less than I'd expect from a four star. It was adequate but the mattress was no exceptionally comfortable and the pillows where thin from ware. I was disappointed by the comforter only bedding (i.e. no flat sheet) as the comforter proved to be too warm but a sheet would have been perfect.
The bathroom was large, clean and modern. Towels were reasonable soft and comfortable and bathrobe was provided. My biggest gripe was that the shower would not maintain a constant temperature. Instead it slowly modulated hot, cold, hot, cold. This happened morning and night so it seemed to have no bearing on other showers, toilets flushing, etc. It wasn't the end of the world because you could hear when the cold water was cutting in and out so you knew that hot or cold extremes were coming and could step aside but having to do so was a bit annoying.
The food was excellent and the wait staff attentative. Dinner always started with soup and salad, followed by a hearty, delicious meal and dessert was always included. The breakfast buffet was large and generous including fresh fruits like oranges, apples, strawberries, and veggies like cucumber, tomatoes, green and black olives, and bell peppers. There was a generous sampling of various cheeses and cold cut meats. Then there were always eight hot trays which varied each morning--always scrambled eggs and some kind of meat, plus occasionally French toast or pancakes or creeps, etc. I was especially impressed when the staff brought up breakfast to my room at 5 am on the last day because I had an early departure and the buffet was not yet open. I think this was partially influenced by my generous tipping during the week (you get what you pay for right?)
My biggest gripe (and I hope the hotel is reading and addresses this) was the WiFi. It worked fine in all the common areas but I wanted to have a private video conference with my wife in my room. It is allegedly available in all rooms but works very poorly in corner rooms. I started out on the fourth floor in the back, right corner room (I am being very specific for the hotel's sake) and could not get a WiFi signal in that room at all. The staff was very helpful and transfered me to room 501 which was an upgraded room. In 501, I barely received a signal. To have a private Skype call with my wife I literally sat right behind the room door in the narrow entry way because if I tried to walk into the room I lost the WiFi signal.
If I didn't have to play "duck the hot water bursts" in the shower and sit next to the door to use WiFi, my rating would have been "Excellent". With minor inconveniences like that, it was still "Very good", especially because of the food and the staff.
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