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“REBADGE SOME CHANGES!”

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Wyndham Grand Izmir Ozdilek
Ranked #2 of 97 Hotels in Izmir
Certificate of Excellence
Cancun
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“REBADGE SOME CHANGES!”
Reviewed October 23, 2013

Delighted to find the re-badged (ex Crowne Plaza) Wyndham Izmir hotel as before. Few changes in either personnel or layout and the helpful and cheerful attitude of all staff remains extant. Wi-fi appears to have been overhauled and improved although the unhelpful reception staff response of 'general problem' when the system drops out could be polished. Timings for SPA appointments and booked transportation should be looked at. Club rooms remain a significant cut above the rest although the morning coffee continues to be of poor quality.
Still one of my favourite hotels,love the staff attitude.

Room Tip: Club room for choice. The availability of the business centre, comfortable seating and none of the n...
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WYNDHAM_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, November 15, 2013
Dear Geoff D,
Thank you for choosing Wyndham İzmir Özdilek and sharing your experience about your last stay . We highly appreciate you taking the time to let us know your experiences and apologize for any inconvenience you may have experienced. We are pleased to hear about our staff positive attitude.All our staff try their best to meet our guest expectations. Unfortunately there are times unexpected disconnection occurs because of our provider, although our wi-fi systems were invested with new technologies. Regarding your comment about reception staff, please let me share that they have been informed about your comments and as always requested to supply % 100 help to our guests. Please kindly be informed that international well known coffee brands are being served in all selling points but will be more than happy to meet you during your next visit in order to learn more about the details. Again, I would like to learn your experiences related with SPA appointments & transportation service in order to supply the best service to our guests.
Your experience enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Wyndham İzmir Özdilek for your future travel needs.

Sincerely,
Funda BEZIRCILIOGLU
General Manager
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689 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Zurich, Switzerland
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 9, 2013

I stayed here over long weekend for a special event and was happy with my choice. If you are looking for a comfy stay in Izmir, Wyndham Izmir Ozdilek provides you what you need.

I had a room with sea view. The cylinder shaped architecture enables gorgeous view over the sea. You don't have to select a room in higher floors. The big windows give you the impression also in lower floors. Just let your curtains open before you sleep and enjoy the fantastic sun rise with amazing sea view. Excellent!

The room was big, clean and enabled enough space for two people. The decoration was fully ok. Sleep quality was just perfect. It was hard to get out from the comfy beds.

Generally I enjoyed my stay. The hotel building is nice and new. You can enjoy the roof bar with awesome view and very good service. The breakfast is just perfect. They offer wide range of options plus local specialities. You wouldn't want to leave the breakfast :)

I was aware of the fact that the hotel is located outside of city center. Since the hotel provides free shuttle service to& from airport and to &from city center; I didn't have any problems with the distance. Maybe, in case you go there for business and have limited time for leisure; the distance can be challenging.

The reason why I don't rate my stay is due to some small organizational problems I faced during my stay. They took away our dirty towels and didn't bring new ones. When we tried to call reception, we noticed that the phone in our room was broken :) when we reached the reception and informed about the problem; they forgot about us. So we spent the day with 1 towel. Not a good experience.

Another small thing was that someone from housekeeping came 2 hours before our check out time in our room to check the minibar. I was surprised and said that I have never experienced that the minibar was checked by housekeeping when the guests are there. Not a good impression for hotel guests. After having paid the expensive room rates, no one will cheat in case they use anything from minibar. Besides, you have our credit card number for guarantee.

For some other very small organizational changes we found the staff lying us. I mentioned this for another hotel I stayed this year. Lying to guests and hidden problems seem like a standard procedure globally. But we travelers are now experienced enough to see what is truth/ lie. Such a gorgeous hotel is not helping its reputation by lying for small things.

Overall the staff was very friendly, talkative and helpful. You can feel the Mediterranean culture there.

Despite the small organizational issues I faced, I believe I am going to stay in this hotel for my next trip to Izmir. Especially because of 3 things: fantastic view, comfy rooms and very delicious breakfast.

Room Tip: Select rooms with sea view and you'll be amazed by the beauty
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simofor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WYNDHAM_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, October 30, 2013
Dear Simofor,

Regards from Wyndham Izmir Ozdilek.

First of all we would like to thank you for preffering our hotel & sparing your time to share your review concerning your stay with us. It is so nice to read that you liked our hotel generally. We would like to underline that we seriously consider all feedbacks and comments of our guests in order to improve our service. We work to maintain high quality of facilities and service with our team members .

Please let me share some details & comments about your review.
Staying at our property for business is an advantage since our guests do not need to drive in city traffic but have the option of motorway.
We regret to learn that you experienced some organizational problems which as management we highly consider. Please be informed that a new training provided for the Housekeeping team; especially for the new members about your review regarding the replacing the towels in order to supply you the highest comfort. Due to the information received from our Housekeeping department, they did not deliver the same number of towels that they removed; which is a mistake but please kindly be informed that necessary actions were already taken in order not to repeat.
Related with not receiving feedback from reception on time; our HR department has organized a training to all staff members in order to remind them how to follow up guest requests. Again please accept our sincere apologies for this & please be sure that you will not face such a situation during your next visit.
Concerning your comments about not being truthful of some staff, I kindly & personally request to share with us the details in order to have a detailed investigation. Your comment is very important for us since our priority is to be truthful to our guests regardless what the problem is. I will be more than happy to receive your mail which you can send to our hotels’ mail address in order to investigate it.

Once more I would like to thank you on behalf our team & looking forward to welcome you soon in order to experience our high service standards.

Best Regards,
Funda BEZIRCILIOGLU
General Manager
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Turnhout
Level Contributor
109 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed September 26, 2013

In general the hotel should have all the ingredients to be a first class hotel,but:
During our stay we could not enter the swimming pool due to an organized wedding party
The bar inside was a slapstick,considering bartender didn't know how to fix frozen strawberry margarita,and it took 4 people to get something, in the end which was everything except a frozen strawberry margarita,the gin tonic was brought without any ice,and was warm.
The breakfast for guests above the thirteenth floor could have a separate breakfast room,but the choice of the food was limited and far too less for 4 people in our party.
The next morning we joined the general breakfast room which was ok,though the attention of the service people was below standard,you had to searched your coffee,and the people baking the eggs were not really skilled.

Room Tip: get a room away from the swimming pool even if you are at the fiftheenth floor
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WYNDHAM_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, October 12, 2013
Dear Guest
Greetings from İzmir
Thank you sparing your time to write a review about your stay in Wyndham Izmir Özdilek. We believe that all guest comments are so important and they will help us to evaluate our services.
We would like to underline that our hotel is 10 km away from the commercial center of the city which is mentioned in all web sites and our local web site.
Our hotel offers beautiful indoor & outdoor venues and time to time these venues are being preferred for social gatherings & weddings. Our outdoor pool is available from May to October between 08.00-20.00 hrs. Due to the poolside organizations, it is available till 18.00 hrs. In these days our guest still have the chance to benefit our indoor and thermal pools till 23.00 hrs and this information is given on our local web site as well.

We regret to learn that you had an disappointing experience about your drink. Unfortunately ‘’frozen strawberry margarita ‘’ is not on our menu but I believe this is not a reason to explain your unsatisfactory experience. We serve gin tonic with ice upon request. We thank you for appointing this issue and we had the chance to consider & underline the importance of ‘’understanding the guest demands’’ with our team once more.

May we give you a detailed information about our Club Lounge buffet which is being prepared due to international standards? We offer 53 different items on breakfast buffet, 7 different hot dishes and 7 different fruits. We would like to add that a team member is always on duty to meet our guests’ requests if not available on the buffet.

It’s so nice to hear that you liked the buffet at main breakfast room. We would like to give you an additional information that our team serve tea & coffee there is no self service there.
We believe the importance of keeping communication channels open and our management team does utmost to reply guest demands directly. It would be great that you had informed your comments regarding the service to the supervisors at breakfast room so we will be able to help you during your stay.
We do appreciate your comments & details of your experience and I have passed your feedback onto our Food and Beverage Manager to be able to take the necessary precautions.

Thank you again for your review & looking forward to welcome you again.
Best Regards,

Funda Bezircilioğlu
General Manager
Wyndham İzmir Özdilek
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istanbul
Level Contributor
6,666 reviews
268 hotel reviews
common_n_hotel_reviews_1bd8 10,070 helpful votes
Reviewed September 25, 2013

l have been to this hotel several times on various occasions during the different period of the year and must state that l have always liked to stay at this establishment as it has excellent facilities.
Panoramic view on the upper floors are magnificent.Breakfast buffet is very good with plenty of choices.You must also try SPA as we loved it.Staff is very helpfull and polite.You can also use public transportation like the mini buses servicing to the city centre at a very small fee.

Room Tip: Ask a room on upper floors looking at the bay...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank junior1907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WYNDHAM_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, October 7, 2013
Dear Junior1907,

Thank you for taking the time to post such a nice review of your stays here. We are delighted you enjoyed your stay and had such wonderful memories to write about. Thank you for choosing to stay with us and we look forward to welcoming you back to the warmth and hospitality of the Wyndham Izmir Ozdilek when your travels bring you back to Izmir.
Warm regards

Funda Bezircilioğlu
General Manager
Wyndham İzmir Özdilek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
3 reviews
Reviewed September 24, 2013

Stayed on the 11th floor below night club or restaurant. Music was extremely loud. Could not move me that night. The room is on a smoking floor and smells like smoke. The room is beautiful with a great view.

Room Tip: Night club/ restaurant on floor 13. Floor 11 very loud.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C8TW1L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WYNDHAM_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, October 12, 2013
Dear C8TW1L,

Greetings from Wyndham Izmir Ozdilek. Thank you for your review concerning your recent stay here.
We are pleased that you liked the room & the view. We would like to give you additional information regarding your complaints about the music; our restaurants & bars are located on lobby floor, 19th floor and 20th floor. As you mentioned that you were staying at the 11th floor we believe the disturbing music source would not be the bars or restaurants . We would be more than happy to change your room if we were aware that your room was not comfortable.
About the smoke smell in the room ; unfortunately we do not know if your reservation is made for a non-smoking room or not ? Please kindly be informed that if a non-smoking room is reserved, allocations are being made very attentively
Our priority is creating 100% guest satisfaction and we try to reply enquiries.
We believe in the necessity of creating open communication channels ; in order to provide it our reception is available 24 hrs.
Our guests may contact duty manager between 18.00-24.00 hrs. and between 24.00-08.00 hrs. our night manager is in charge.
Please be informed that we regret to learn these negative points and would like to have the chance to learn them during your stay to be able to fulfill your needs. Thank you again for choosing our hotel and hope to see you here when your travel plans brings you back to our beautiful city Izmir.

Best regards

Funda Bezircilioglu
General Manager
Wyndham Izmir Ozdilek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton Courtenay, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 13, 2013 via mobile

This hotel is as you would expect from the Crowne Plaza chain, very good with excellent facilities. Our room had an amazing panoramic view of the Izmir Bay and looked over the battleship and submarine static museums. We only stayed for one night but, the room was more than adequate for myself, my girlfriend and my son to all share comfortably. The pool and bar area are situated behind a high fence which is a nice touch to keep it private. The breakfast buffet selection was vast and plentiful with more than enough variety for anyone's tastes. It did get very busy though so.... Be warned!

Overall, a very pleasant stay. Would like to stay again the next time we're back in Izmir.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bigred5057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, August 15, 2013
Dear Bigred5057,

Greetings from Wyndham İzmir Ozdilek.
We thank you for your good words about our hotel, team and the facilities. It is a pleasure to learn that you had a good experience in our hotel and we believe your kind information will be a good key for our future guests.
We would like to underline that our hotel has been in service since August 2003 as ‘’Crowne Plaza Izmir’’ under the Ozdilek Holding management. Our management decided to enter into partnership with the largest hotel chain in the world, Wyndham Hotels & Resorts and we will continue to offer service as Wyndham Izmir Ozdilek as of August 1st, 2013.
We are rebranded but our team and the management remains same.
We thank you for your compliments and hope to have the chance to host you here again.
Funda Bezircilioglu
General Manager
Wyndham Izmir Ozdilek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiato, Greece
Level Contributor
100 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 27, 2013

Second time in the same hotel of Smyrna in less than a year.At same floor (15th) and with the same meal plan bed-brekfast-dinner and lounge access.Generally a good hotel with small problems which those of their employees knew in English helps to have a good time (Waiter Ilgid and his Manager Bayram) also the 2 girls who had duty in Lounge is very helpful.Dinner is not so Turkish ofcourse this is normal for an international hotel but if you search you can find Turkish tastes .. .... the minus of the Brasserie is the prices of alcohol (13 Turkish lira for a botle of 330ml of Efes Beer is expensive!!! 3,5 TL in super market ...... i know is NOT THE same but try to lowered the price a bit). Avoid also the use of room phones, the price for a call in European country is high-expensive, better in this hotel the use of your mobile phone.Generally a very good large hotel with good employee and manager and a very good spa center.Dear hotel manager noticed a bit partial detailed in service breakfast (amount of coffee!) And in-room equipment (in-room coffee, shampoo, buds) during the day and everything will be teleia.I hope to help and next time make it all better.

Room Tip: Sea view rooms is AMAZING !
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Giannis_Anna96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, August 22, 2013
Dear Giannis_Anna96,

Greetings from Wyndham İzmir Ozdilek.
Thank you for your detailed review & compliments about our hotel, team and the facilities. It is a pleasure to learn that we had the opportunity of welcoming you for the second time.
We would like to underline that our hotel has been in service since August 2003 as ‘’Crowne Plaza Izmir’’ under the Ozdilek Holding management. As of 1 August 2013, we decided to enter into partnership with the largest hotel chain in the world, Wyndham Hotels & Resorts and we will continue to offer service as Wyndham Izmir Ozdilek.We are rebranded but our team remains same.
We would like to give you some additional info about the drink prices; as you have also mentioned the price of beer cannot be same with the market , but the our prices are not higher than the equivalent five star hotels in the city. For the other underlined issues about in room amenities the related departments have been informed.
Thank you again for your compliments and hope to see you here when your travel plans take you to our beautiful city Izmir.
Funda Bezircilioglu
General Manager
Wyndham Izmir Ozdilek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Izmir Ozdilek

Property: Wyndham Grand Izmir Ozdilek
Address: Inciralti Mah, Inciralti Cad, No:67 | Balcova, Izmir 35340, Turkey (Formerly Crowne Plaza)
Location: Turkey > Turkish Aegean Coast > Izmir Province > Izmir
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Izmir
#2 Spa Hotel in Izmir
#2 Family Hotel in Izmir
#4 Business Hotel in Izmir
#5 Romantic Hotel in Izmir
Price Range (Based on Average Rates): $
Hotel Class:5 star — Wyndham Grand Izmir Ozdilek 5*
Number of rooms: 219
Official Description (provided by the hotel):
As a member of Wyndham Hotels & Resorts chain, Wyndham Grand Izmir Ozdilek offers privileges and advantages of distinguished location embracing sea & city to guests travelling for business or leisure purposes and meeting delegates with five star hotel quality. Hotel is close to recreation area with shopping malls, restaurants, cafes and military museum ship. Proximity to motorway for International Adnan Menderes Airport, Gaziemir Fair Complex, industrial zones including Aegean Free Zone, Ephesus and House of Virgin Mary makes the Hotel' s location excellent. Scheduled free shuttle service to/from airport & different points in city,internet and free parking are available. Wyndham Grand Izmir Ozdilek's deluxe guest rooms; standard, club, connecting rooms and suites offer sea & mountain view, wireless high speed internet access in addition to luxurious comfort as expected from an international chain hotel.Club Lounge presents special complimentary services to suite & club room guests at a private floor devoted for lounge.SPA & Wellness Center offers free of charge services for guests; indoor& outdoor pools, jacuzzi, Turkish Bath, sauna, steam bath, aroma therapy rooms & fitness center usage.Beauty , body care & massage services are available. Meetings, events and banquet organizations are well catered at high-tech indoor venues with daylight outdoor venues. Wyndham Grand Izmir Ozdilek serves exclusive tastes at 2 restaurants & 3 bars distinctively designed. ... more   less 
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Also Known As:
Crowne Plaza Izmir Hotel Izmir
Izmir Crowne Plaza

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