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“Comfortable rooms great facilities, overpriced for everything”

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Sheraton Cesme Hotel Resort & Spa
Ranked #23 of 134 Hotels in Cesme
nyc
Level 4 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Comfortable rooms great facilities, overpriced for everything”
Reviewed November 10, 2012

There's no doubt that the facilities are great, from the beach, pool, and spa, but the food is pretty terrible. I would recommend guests go outside for food, there is awesome food just right outside the entrance of the hotel. The buffet dinner at the hotel is not worth the money. It's too expensive and poor food quality. If you want a really nice meal, take the mini bus to Alacati - tons of great restaurants there and the town is so charming. Cesme was great for beach time, but I much preferred the liveliness of Alacati for dinner and after dinner activities. There are some supermarkets around the hotel area if you want to buy food and bring it back to the hotel. They don't allow it, but no one really enforces it. I went to the spa and the hot springs pool is interesting. The water is a bit green, so don't have any images of crystal blue spring waters. It smelled a bit like sulfer too. I soaked in a it a bit, didn't feel like it was anything too special. I then went in for my massage, which was awesome, there's also a small pool outside the little cabanas they use if you buy the 'packages'. Very nice private pool away from the crowds at the regular hotel pool. I enjoyed the rooms and facilities, but I booked the room on points (very affordable points cost), but for anything else, it was pretty overpriced. Avoid the food there.

  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank lexington8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ERGUN M, Guest Relations Manager at Sheraton Cesme Hotel Resort & Spa, responded to this review, November 14, 2012
Dear Guest,
Thank you so much for taking the time to write your review here on Tripadvisor and share with the traveler.

We were very happy when reading that you thoroughly enjoyed your stay. Also I would like to thank you for your great recommandations and comments with regards to our service.
Thank you for your beneficial comments .
We are looking forward to welcoming you back soon.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Value
  • Cleanliness
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Ankara, Turkey
Level 5 Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 26, 2012

As is the case with most of my business trips, my accomodation at this hotel was covered by my contracting company and I felt the need to check the prices before writing my review. I know the current rate is so high because of the seminars and conferences, but even so, the hotel is not worth the given rate. I do not generally badmouth hotels, but this time, I was really disappointed.

HOWEVER, I must state at this point that I stayed at this hotel during the low season and I was with about 300 people for a conference. Therefore, the actual "tourist" experience in the high season of the hotel might (and generally does) differ.

Pros:
1. The view was quite nice - the sea is filling your eyes with its wavy blueness.
2. The hotel was spacious with good room sizes.
3. I loved the interior decoration. The lobby was a masterpiece.
4. The rooms were cleaned daily and featured tea, coffee and a kettle.
5. The room's balcony was one of the biggest I have seen.
6. The guest relations lady was really nice. I had an accident during my stay and twisted my ankle and she was happy to call me a cab and ask me about my situation after I returned to the hotel after the hospital visit.

Cons:
1. The food was definitely not what I would expect from a Sheraton. I nearly compared to the 3-star hotels I sometimes have to stay at. There weren't many dishes to choose from and I can define the food only with the adjective "bland".
2. The staff was "indifferent" at best.
a) I do not like having to shout out my room number every time I go for breakfast. Especially the staff that were in charge of that were not friendly at all.
b) I don't like the impression that I am treated not as a guest, but as an ordinary person that stays at a hotel merely for a seminar (and not pays for it themselves!).
c) The food serving staff and the staff at the bar were mocking about! I even heard one of them swearing right next to the customers. Maybe it's just me, but I don't like the staff to talk to each other or to the guests so casually when customers are around. I felt like they were trying to fill their shift and did not care about the guests at all.
d) The receptionist did try to help me a lot, but he couldn't even give me the directions to the hotel on my arrival at Ilıca at 1 a.m. (in a small place like Ilıca!) and had no idea about the program of the seminar on-going at the hotel. He also gave me wrong information about the minibusses working to and fro among the districts of Çeşme - I had to walk for an additional 20 minutes at night and that's when I twisted my ankle! If he weren't supposed to know such staff, he could've easily directed me to conciergé.
e) After I checked out, I was literally limping because of my accident and no staff even tried to help me with the luggage.
3. Internet is not free unless you want to have a limit for 2 hours during which you will not be able to go very far because of the slowness. I even couldn't connect at my first night at the hotel.

My disappointment comes mostly from the food and service, which I believe are not so difficult for a hotel to improve.

  • Stayed September 2012, traveled on business
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Helpful?
1 Thank Gökçe K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this review, February 25, 2017

Dear Guest frozenapple,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Hotel Manegement
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Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 11, 2012

I stayed there between 3 - 7 September with my husband and 2 year old daughter. The beach was so beautiful and clean. Food quality was very good and the hotel's location is good so that if you want have lunch outside the hotel you can easily find good places to eat.
The beach is very suitable for young children. With good quality sand, clean and shallow sea our daughter enjoyed the vacation so did we.
Restaurant on the outside was excellent with the pool covered covered with glass so you can dinner on the pool which our daughter again throughly enjoyed.
We had to spend time in our room everyday because our daughter has naps. The rooms are spacious and comfortable. Hair dryer was not working properly, but we did not care much.
In the evening there was live music in the lobby and it was very nice to listen to it with our daughter.
In short we had one of our best summer holidays. I strongly suggest to visit this place in the September when it is not crowded. I read the reviews here and saw that it is very crowded in high season so it may be as enjoyable. Also the sea is warmer in September.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
1 Thank Brigdece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this review, February 25, 2017

Dear Guest Brigdece,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Hotel Management
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ankara
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 4, 2012

This is one of the biggest hotels around. The view is wonderful. But it is located in the windiest bay of Cesme. So hard to swim at the beach of the hotel. Altough the interior is designed with the historical figures of the territory, rooms and lobby is very dark. This hotel has very exciting promotions every year. But still it is too expensive for this kind of old hotel. I saw the sea viewed rooms were better but our room was a family room. And we had one bathroom. This year we visited at the holiday time, so it was extremely crowded and the staff was mad. Also the kitchen is average. The dinner outside looks great but we had to eat inside every evening because there were weddings.

  • Stayed August 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank meldao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this review, February 27, 2017
Dear Guest cemelda,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Hotel Management
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Izmir, Turkey
Level 5 Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 30, 2012

Great location has a beautiful beach excellent spa but food quality is not so good, restaurants are too big and noisy, we stayed half board and extras were very expensive. Also not possible to feel Cesme life in the hotel

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank heidi298006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this review, February 27, 2017
Dear Guest heidi298006,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 28, 2012

I stayed from 17 Aug-22 Aug with my family.2 kids one is 4 one is 8 months,also we had another family same as us ,and a couple.Hotel is old but rooms are spacious.We had family rooms,is nice,but furniture is old,closets smell like humidity.Hotel is very clean.Our deal was half board,we only had dinner 2 times 1 was inside and the other was outside.Outside dinner was nice,but inside dinner wasn't very good,because space is not enough.Breakfast was really good,we find out at the 9th floor there is different breakfast section.After we had breakfast we find out it was VIP area,but no body care about it.The hostess were really nice there.During the check in the front dest didn't give any information about when where dining,restaurant,breakfast are or pool or anything about hotel.Next day they left a peace of paper with the information to our room.F&B service is horrible,i never had such a bad service in my life.There is nothing about even 1 star hotel.At the lobby area in the evening there were 60-70 guest ,we were 6 adults 2 kids ,we ordered 1 bottle wine and 4 whiskey it took 1 hour to serve it.3 times we went to bar to ask for drinks at the 4th time my friend went over and made the waiters bring our orders.By the way those are overpriced extras not included.I don't suggest anyone to go,its not sheraton standards,not a Starwood standard.Very disappointed.There a lot bad to write about service but i dont have time.

Room Tip: Family room ,but dont go to this hotel,there is better hotels for that money in cesme
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank erimleb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this review, February 27, 2017

Dear Guest erimleb,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Hotel Management
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Travelers are raving about these Cesme hotels

Ankara, Turkey
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 23, 2012

Wonderful location,expensive price,,reception personnel too much talking,not working,not helping...i selected this hotel for its beach,but nearby beaches are same with more helpful service. Not again...

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank serdarali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this review, February 27, 2017

Dear Guest serdarali,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Cesme Hotel Resort & Spa

Property: Sheraton Cesme Hotel Resort & Spa
Address: Sifne cd. Celal Bayar Mah. 5152 Sok. No:43 Ilica, Cesme 35940, Turkey
Location: Turkey > Turkish Aegean Coast > Izmir Province > Cesme
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cesme
#8 On the Beach Hotel in Cesme
#8 Luxury Hotel in Cesme
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Cesme Hotel Resort & Spa 5*
Number of rooms: 398
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Also Known As:
Sheraton Cesme Hotel Cesme
Sheraton Cesme Hotel Resort And Spa
Ilica Sheraton

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