Yes, the place is lovely and the food terrific with an excellent location and wonderful staff. However my partner arrived ill and after a day of not getting any better we were accompanied to the local doctor and then into town to the hospital where we were ushered through a medical process which was unilingually Turkish, by the manager of the Venus , who accompanied us the entire day. I have no idea how we would have managed without him, and am glad that I dont need to imagine it!
We had initially been told that it was 'market day' and the manager's presence was needed at the hotel, however when it was clear that we could not navigate the medical establishment on our own, provisions were made for him to come.This was service beyond extraordinary and ranks as one of the unforgettables of travel experience.
As well, they allowed us to stay an extra night, as we really couldnt move, even though they were going to be full for the night. This meant that they might have to move someone to another hotel and there was a concern that a negative review might ensue as a result of such a request on the part of the hotel . I somehow had no doubt that if the circumstances were known that anyone would be able to imagine that they too, at some point down the road , might find themselves in such an unfortunate situation and would be more empathetic rather than annoyed.
As we needed to leave and could not drive ourselves, they allowed us to leave our car at their hotel for a number of days, with the idea of our returning when possible, and moving on.
The kindness, generosity and consideration went way beyond the imagination.
- Official Description (provided by the hotel):
- Venus Hotel is a charming family run hotel located in the pleasant Pamukkale villiage. Facilities include a swimming pool, tranquil garden, free internet, and a relaxing 'Ottoman' corner. You can see Pamukkale's famous travertines or enjoy mountain views from the balconies of our sunny rooms. We also serve a large variety of homecooked Turkish meals for lunch or dinner in our popular restaurant. ... more less
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- Also Known As:
- Venus Hotel Pamukkale