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“Unique hotel but although service is friendly could be improved”

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Cappadocia Cave Resort & Spa
Ranked #12 of 30 Hotels in Uchisar
Certificate of Excellence
Osaka, Japan
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Unique hotel but although service is friendly could be improved”
Reviewed May 14, 2012

The hotel itself is unique. Surrounded by the particular landscape of Cappadocia and build-in the mountain offers unique views and amazing facilities such as the spa. Breakfast was also very good with a wide variety of different types of food and drinks. Room was also very comfortable and what I specially liked was the chance to set a fire in the fireplace (very romantic).

However I have to say that the quality of service could be improved. First, most of the employees do not speak English and second, when we asked for the activities that the hotel offers we were not properly informed. Particularly about one thing I did not like; when you do the organized trip around the area (museums, blankets shop, jewelry shop, etc,.) with the tour guide they (the locals) will try to sell you everything... so at the end it turns to be a commercial tour instead of a cultural one. I do not blame the local people because it is the way the do business but the hotel should informed us about this fact before paying.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CappadociaCaveResort, Front Office Manager at Cappadocia Cave Resort & Spa, responded to this review, May 16, 2012
I would like to thank you for your visit to Cappadocia Cave Resort&Spa Hotel. It was truly a pleasure to serve you.

I hope that the accommodations and service were to your liking, as complete satisfaction is our goal at Cappadocia Cave Resort&Spa Hotel.

We are so sorry for your guide.Normally if you don't want they must not to shopping centers.If you let us know details about you guide and names we will search and stop working this guide.

We would love to have the pleasure of seeing you as a regular guest.

We are looking forward to your next visit and wish you the best in your business and personal endeavors.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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528 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 26, 2012

Strategic location and fantastic view.Nothing much to see within 10 minutes walking distance.
Spa is good and complete.Hotel staff are friendly and went all out to service us.A lot steps to go through before getting to our Cave room.Furnitures in the rooms seems dated and need replacing.and the King Size bed is too big for the space.Very hard to squeeze through to get to the bed.the decor pieces seems out of place for example a Vietnam Lacquer piece does not blend well with a cave room.Toilet is good and the built in bidet is good.
Breakfast at the restaurant is good with combination of Western,Turkish and healthy salads.
All in all we had a good stay.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fazillah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CappadociaCaveResort, Front Office Manager at Cappadocia Cave Resort & Spa, responded to this review, April 26, 2012
Thank you for choosing Cappadocia Cave Resort&Spa for your recent stay in Cappadocia was delighted to hear you had an enjoyable time at our hotel.

It was a pleasure to have you as our guest. We hope to see you again soon.

Best Regards from Cappadocia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 4 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 24, 2012

It is an amazing place to stay; the hotel is inside cave, on the side of mountain. The room I stayed was beautiful, got a feel of medieval beauty/charm with touch of modern world technology (heated bathroom floor during winter, nice flat screen TV). The room had 2 large beds, a livingroom, a large bathroom with bathtub, closet, and a shower. It is very clean.

The staff are also friendly and nice, they speak English very well.
When I went there, there was a snow storm and the hill to the hotel was too slippery. The hotel quickly arranged alternative transportation for us and carried all our luggages.
Breakfast was quite good, but could have been better. It did not have a lot of varieties. Dinner was very good, the lamb chop was delicious.

The spa is breathtaking! Unfortunately, I didn't have time to try it.

The hotel is expensive but it's worth it. However, you need to check which room you get; some rooms are small / do not have good location (very dark, no sunlight).

Room Tip: Check with travel agent/receptionist which room you'll get before check-in. Some rooms are small...
See more room tips
  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yolanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CappadociaCaveResort, Front Office Manager at Cappadocia Cave Resort & Spa, responded to this review, April 25, 2012
We would like to thank you for your recent visit to Cappadocia Cave Resort&Spa.It was truly a pleasure to serve you.

We hope that the accommodations and service were to your liking, as complete satisfaction is our goal at Cappadocia Cave Resort&Spa

We would love to have the pleasure of seeing you as a regular guest.

We are looking forward to your next visit and wish you the best in your business and personal endeavors.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level 5 Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed April 20, 2012

We arrived early after flying down from istanbul and were greeted with a delightful welcome drink and fortunately the rooms were ready. We had a deluxe room near the top of the resort that looked out for miles and miles. Atfer a busy day of sightseeing, we were dropped back to the resort and was delighted to slip down to the pool area which had an adventure shower, sauna and pool and heated floors. Delightful if you have some kids. We loved being able to walk just a few steps to the restaurant and had a nice dinner each night and breakfast. Loved watching the balloons in the morning from breakfast. It is the best and most expensive place in town, but have no regrets. Service was good and rooms were better than i was expecting with great TVs. So perfect to relax after a day of hiking and hot air balloons. The hot air balloon was a life highlight,

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aussieNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CappadociaCaveResort, Front Office Manager at Cappadocia Cave Resort & Spa, responded to this review, April 23, 2012
Thank you for choosing Cappadocia Cave Resort&Spa for your recent stay in Cappadocia was delighted to hear you had an enjoyable time at our hotel.

It was a pleasure to have you as our guest. We hope to see you again soon.

Best Regards from Sunny Cappadocia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coos Bay, Oregon, United States
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 5, 2012

If you are looking for a pretty amazing place to spend some time, this cave resort was pretty cool. The hotel is built into the side of a mountain, and an old fortress is above it on the mountain side. We climbed to the top of the hill for some pretty spectacular views. The setting is other-worldly. Our room had a beautiful view in the morning of all the people hot air ballooning. The textures and fixtures in the room were beautiful. The staff met us upon checkin with a drink and a gracious welcoming. The entire village feels trapped in time with some very convenient modern touches. The shower was the my one bone of contention. It shot water from 10 too many angles, and the door didn't quite close all the way, so it left a pretty substantial puddle on the floor of the bathroom after each use.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MargaretBarber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CappadociaCaveResort, Front Office Manager at Cappadocia Cave Resort & Spa, responded to this review, April 8, 2012
Dear Guest,
It is our pleasure to welcome you to Ccr Hotel.We strive to provide you a room that is clean and comfortable, with friendly attentive service. And we always want to be your first choice.
If at any time you have a suggestion on how to improve our service to you, please just let us know.
And we are so sorry for technical problem in your room.We solved this problem immediately.
We want you to enjoy every day of every stay so we pledge to your our service guarantee. The professional and friendly staffs at Ccr Hotel are committed to making your stay both enjoyable and comfortable
Thank you for choosing Ccr Hotel again. We trust your stay will be enjoyable and hope that you continue to use Ccr Hotel for your lodging needs in the near future. We look forward to serving you on your next trip. Thank you!
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 5 Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 3, 2012

stayed there for an extended family holiday. some of the staff was good but the overall experience was average.
some rooms were good but we got an old room. the bathroom was renovated but the room itself was not so great. the small terrace was nice but the weather was not comfortable for us to be able to use it.
of the 3 nights we stayed there, twice the room was not cleaned while we were out. however, the service was immediate when we complained.
food at the restaurant is average but the buffet breakfast has a good spread.
one should be prepared for the climb upto the rooms especially since there are no lifts and usually no staff to help you with bags.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rjagga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CappadociaCaveResort, Front Office Manager at Cappadocia Cave Resort & Spa, responded to this review, April 8, 2012
Dear Guest,

We would like to thank you for taking the time to inform us of the issues you reported.We do hope that you accept our sincere apologies for this short coming.

Our all rooms different from each other because of they are using as a home lots of times ago.And I think you don't like this original cave room.If you come again we will give you best room.

I have personally spoken with our Executive Head Housekeeper, to which I am assured that they have taken the necessary action within their department to ensure that the shortfalls you encountered do not happen again in the future. I can assure you that this incident is an isolated one, and I am sorry that we failed you on this occasion.

In the meantime, please accept our sincere apologies for your disappointing experience. We are only sorry you did not receive our normally high standards of service.

We look forward to welcoming you back in the near future.

Best wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trieste, Italy
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 15, 2012

Cappadocia is the place of one's dreams, and this hotel made our stay there even more fabulous. The rooms are carved in the side of the hill, and feature high, stone-vaulted ceilings you would expect only in a sultan palace. Add to this the luxurious buffet at breakfast and the delicious dinner, accompanied by live music, and last but not least the full-featured spa. Does not keep cheap, but well worth for a once-in-a-lifetime experience.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Riccardo79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CappadociaCaveResort, Front Office Manager at Cappadocia Cave Resort & Spa, responded to this review, March 18, 2012
I would like to thank you for your visit to Cappadocia Cave Resort&Spa Hotel. It was truly a pleasure to serve you.

I hope that the accommodations and service were to your liking, as complete satisfaction is our goal at Cappadocia Cave Resort&Spa Hotel.

We would love to have the pleasure of seeing you as a regular guest.

We are looking forward to your next visit and wish you the best in your business and personal endeavors.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cappadocia Cave Resort & Spa

Property: Cappadocia Cave Resort & Spa
Address: Tekelli Mah. Goreme Cad. Divanli Sok. No. 83, Uchisar 50240, Turkey
Phone Number:
Location: Turkey > Cappadocia > Uchisar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Uchisar
#3 Luxury Hotel in Uchisar
#5 Family Hotel in Uchisar
#6 Romantic Hotel in Uchisar
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cappadocia Cave Resort & Spa 5*
Number of rooms: 108
Official Description (provided by the hotel):
Cappadocia Cave Resort offers discerning guests a luxurious experience amid this unique area, with breathtaking panoramic view over the magical lunar landscape.Unforgettable dining experiences combine with cozy and intimate accommodations and a very exclusive, private spa to create memories to last a lifetime.Life moves forward, seasons pass, yet time stops along the historic sights of Cappadocia, a calming retreat nestled among the rock carved dwellings of Uchisar. ... more   less 
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Also Known As:
Cappadocia Cave Resort And Spa
Cappadocia Cave Hotel Uchisar
Cappadocia Cave Resort & Spa Turkey - Uchisar

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