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“Definitely not five star”

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Crystal Kaymakli Hotel & Spa
Ranked #3 of 12 Hotels in Nevsehir
Staines, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Definitely not five star”
Reviewed October 9, 2012

We stayed in this hotel for two nights as part of a five star tour. The hotel has a sign up displaying five stars but bore no relation to the other five star hotels on the tour. The room we had was basic, shabby furniture, carpet was badly stained and the keycard lock did not work properly. There were no shampoo, conditioner and other items you expect to find in a five star hotel, only soap dispensers, one of which was broken. There was no complimentary water, there was a kettle and one mug, but when we asked about tea and coffee provision we were told the hotel didn't provide it. The bed was smaller than in other hotels, only one pillow each. The outside swimming pool was half empty (in mid September with temperature in the high 20s) it was dirty and had rubbish floating in it. At 5 p.m. there were no staff in the indoor spa, but we would not use it anyway as again, it was dirty. Do not pay for a five star hotel and stay in the Crystal Kaymakli as we did not get what we paid for.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jameses16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalHotelsTR, Genel Müdür at Crystal Kaymakli Hotel & Spa, responded to this review, April 15, 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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139 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sydney
Level Contributor
69 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed July 9, 2012

We stayed in this hotel for 3 nights in June. Here is a summary of good and bad:
Good points
1. Fresh new hotel
2. Good aircon in our room
3. Local basic shops across the road and some local restaurants and cafes (not touristy) and a small market
4. Friendly staff
5. Comfortable but firm beds
6. Close to one of the more popular underground cave cities (there are many in Capodoccia)
7. Good Hammam (turkish bath) facilities
8. Reasonable pool

Bad
1. Charge like wounded bulls for extras including water
2. Poor food quality at buffets (meat dry and tough)
3. Expensive massage and Hammam (Turkish bath) use
4. Gave us 2 single beds instead of a double
5. Very remote from hot air ballooning and Fairy Chimney areas, takes almost an hour to get there
6. Hard to find the town, our driver regularly got lost as there are no direction signs to this place
7. A strange clinical like atmosphere to this place, maybe because most guests are spaced out from the 4am hot air balloon ride start
8. Wifi useless, always crashing and unreliable

Room Tip: Rooms are pretty quiet everywhere. Perhaps avoid rooms facing the pool for more quiet however no one...
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank izramSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalHotelsTR, Genel Müdür at Crystal Kaymakli Hotel & Spa, responded to this review, April 15, 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Nevsehir hotels

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London, United Kingdom
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 1, 2012

i have stayed in many hotels in cappadocia and the rest of the world.i have not stayed in a hotel this backwards and noisy and terrible in this particular area.it is literally in the middle of nowhere.rural but unfriendly terrain.only the positive part maybe breakfast.still nothing exciting but i would not call it bad.if i were you i would stay away there and buy a tent as it is probably more comfortable anyways.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank efesmurat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalHotelsTR, Genel Müdür at Crystal Kaymakli Hotel & Spa, responded to this review, April 15, 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
albuquerque
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 23, 2011

This 5 start hotel is in a very nice surroundings. It has a very nice thermal pool. But that is about it.

The dinner buffet was aweful. Such hotels bring bad name to Turkish food which is excellent -- at least the food I have eaten in Turkish Restaurants in Germany and small eateries in Istanbul.

The rooms were run-down. They were very small. The air conditioning did not function.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank worldtraveler1102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalHotelsTR, Yönetici at Crystal Kaymakli Hotel & Spa, responded to this review, April 15, 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 14, 2011

On a tour of turkey and this 5 star hotel lives up. Granted it's out of the way a bit, the place makes up for it with excellent pool, fitness room, and quite honestly the best buffet I've had in months( beating the Swiss hotel which I thought was impossible). The hotel is new and has a nice pool table, ping pong and indoor sauna and massage services available if that's your thing. You'll definitely be happy with this oasis amongst great scenery. Enjoy!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Buddyspied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalHotelsTR, Yönetici at Crystal Kaymakli Hotel & Spa, responded to this review, April 15, 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pistoia, Italy
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 25, 2010

Graet Hotel in a cosy, beautiful village. Staff is kind and professional. I have good memories about this hotel

  • Stayed August 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank piccolafru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalHotelsTR, Yönetici at Crystal Kaymakli Hotel & Spa, responded to this review, April 15, 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vermont
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 30, 2007

We stayed here for two nights, July 7 and 8 of 2007 as part of a tour of Cappadocia. This hotel was a pleasant surprise. Although located off the beaten track, it was a great place to relax after a full day of touring. The rooms were somewhat spartan for a five star hotel, but they were clean and comfortable. The food was excellent and the staff were friendly and always willing to help. We arrived at 10:00 pm on our first night and they kept the restaurant open an extra hour to accomodate us.

  • Liked — The staff
  • Disliked — nothing, all good
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank vermontmikey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalHotelsTR, Yönetici at Crystal Kaymakli Hotel & Spa, responded to this review, April 15, 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal Kaymakli Hotel & Spa

Property: Crystal Kaymakli Hotel & Spa
Address: Belediye Cad.No:114 | Kaymaklı, Nevsehir, Turkey
Phone Number:
Location: Turkey > Nevsehir Province > Nevsehir
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Nevsehir
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crystal Kaymakli Hotel & Spa 5*
Number of rooms: 272
Reservation Options:
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Also Known As:
Crystal Kaymakli Hotel & Spa Turkey/Nevsehir

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