My travel partner and I recently stayed at this hotel two nights. Our original intention was to stay there for up to four nights if the services were satisfactory. What originally attracted us to the hotel was its prime location which is near hot air-balloon take-off site as well as the Goreme Open-Air Museum. We were able to enjoy morning air-balloon take-off activities, and so, we are satisfied with the excellent view from the room.
There are, however, some unsatisfactory points which prompted us to decide an early check-out after two days. While the room and food were O.K., services and attitudes of staff, particularly at restaurant, were disappointing for a four-star hotel. The general negative attitudes of staff bothered us most. With the exception of one reception staff, we did not come across with any staff who greeted us with smiling or pleasant faces. Most of them maintained cold faces even when we said greetings towards them. One staff at the restaurant did not even bother to respond to our hellos when we said Turkish hellos to him. During our stay, we never had any disputes or issues with the hotel and staff, so we were quite annoyed by their bad reactions. As a result, we decided to shorten our 4-day stay plan just to two.
I personally feel that it is a shame that staff of a four-star hotel behaved with such an unpleasant manner towards its guests.
- Official Description (provided by the hotel):
- Tourist Hotels&Resorts Cappadocia on the way to open air musuem,300 meter away form city center and bus station,45km away from nevsehir airport and 75 km away from kayseri airport where you can imagine yourself on quiteness and liveliness.At the middle of fairy chimneys which there are magical times you can spend and having sunbath on the edge of swimming pool where you can have quiteness over chimney tales which you reach peaks of your pleasure on one of the unique hotels. Guests may have their drink at the lobby bar and where they can reach unique flavors of local and international cusine at Grape A’la Carte Restaurant, apparently sensitive enjoyable into the non foundable times. Where the kids club on the lush green of lawns where we appeal families with children also spending good times with reading books at library and having fun at games room within relishing the enjoyable times. Guests will have comfortable and modern rooms in accommodation in the facility with the aim from unique and splendid desing made up of cottage style villa’s in our magical times who can spend a time in jacuzzi and fireplace where our door opens for forever.Also our standart rooms are mere and elegant and some of our rooms has jacuzzi also with some of them has turkish hammam type bathrooms into luxury and elagance where to be get relaxed. To get away stress of the day and relax via bali massage in Spa or get into grape juice filled pool.To get more relaxed enter sauna or into turkish hammam can make scrub and foam massage.Also in fitness center with sport tools you can gain you form easily. Passing around the hotel in the early morning hours without getting up from your bed, you can see the hot air balloons and unique images that leave an irresistible and the taste would be common, sound is not heard, but your heart will jump out of place. At the breakfast when having your organic and local taste of flavors will see hot air ballons passing close by you with magnificent view of the flow of time. Guests may sit in the lobby convenient and comfortable via using free wireless internet or business center. The guest relation will help you with the local environment and relevant information easily as well as can make reservations for hot air ballons,atv safari and underground city tours.Also can request for guidance for the area. ... more less
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- Also Known As:
- Tourist Hotel & Resort Cappadocia Goreme, Turkey