We stayed here for one night, en route back to Istanbul.
The hotel itself is lovely. Shaped like a Sail on the main road from the motorway into Bursa. Ideal location for us as we wanted to get into town, to see the sights as well.
As soon as we arrived, we were welcomed warmly, our luggage taken off us and the car was valet parked.
The lobby is modern, spacious and very well decorated.
Check-in is typical Hilton. Fast, efficient but not exactly warm.
The room itself was great. Very modern, with a good sized bed, comfortable, flat screen TV, with plenty of channels, great bathroom with modern shower as well as bath.
We were impressed to find a TV in the bathroom, 'hidden' as part of the bathroom mirror.
What disappointed us here were the details:
The TV in the bathroom started off well, became intermittent and finally gave up altogether.
We has had a long day, so ordered room service. Beef-burger and kebab and honey mousse arrived fast and efficiently. However, while the mousse was delicious, the burger and kebab were under-seasoned and over-cooked. Not normal Hilton standard.
And, finally, the doorbells are awful. Terribly loud and, to be frank, quite frightening, when ours went off. We could hear the bells for the rooms around us as well. Not great when one went off at 6am and we both leapt out of bed.
Check-out was swift and efficient but, again, not exactly warm. I was asked the automatic question: "How was your stay". When I responded "OK", there was no follow up, making me feel the question was not really genuine.
A model of modernity and efficiency spoiled, for us, by some details and a lack of warmth. Particularly noticeable, given the amazing warmth we have received at all other hotels in Turkey.
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