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“Perfect location but service could be improved”

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Charisma De Luxe Hotel
Ranked #24 of 156 Hotels in Kusadasi
Certificate of Excellence
Reviewed December 30, 2013

Stayed two nights here during December 2013, first time I see a five star hotel asking for payment for an in room safe. Also, the hallways are not lit and are quit e dark to walk at night. The hotel is beautiful, the location overlooks the Aegean sea, the hotel is quite new but a lot of improvement could be used with the services like to coffee shop, front desk, etc..

  • Stayed: December 2013, traveled with family
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3  Thank 711traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 10, 2013

Beautiful hotel. Amazing view of the Aegan Coast. The buffet spread was really good in terms of quantity as well as quality. However , our stay would have been more enjoyable if the staff was friendly. We stayed fr 4 days 3 nights and didnt manage to see any of the staff smile at us even once.Moreover at the restaurants we felt like we are being watched all the time by the waiters.

  • Stayed: December 2013, traveled with family
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1  Thank Vinita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2013

Stayed here for 3 nights in late November.
Pros- Great sea view (all rooms have a view), big infinity pool (not used, but in the summer this would be really nice), a large breakfast spread (hot and cold, including fresh bread and good coffee), decent dinner spread as well (though drinks are not included, not even water. this is typical at hotels where dinner is included). Fitness center is not state of the art, but has 2 treadmills, 2 stair masters, a bench press, pull up bar, and a few free weights. Indoor pool is in a heated room, but the pool is not heated. Unfortunately, no jacuzzi. There's also a spa, which can do facials/massage/turkish bath for reasonable hotel prices.
It's a bit off the path of all the lights and action toward downtown, which is nice because there's no flashing lights or noise from the street. The bus #1 stops right outside the hotel--- you can take that to downtown (if you didn't want to walk the 8 minutes) and it also can take you to the Tues/Thurs farmer's market.
Wifi is somewhat shoddy-- I stayed in the lobby if I wanted to make a call on skype or send emails.. it was better there.

I feel like since I stayed in November, I didn't get to use the lounging amenities.... however, I thought it was a solid hotel. It looked like they put out lounge chairs in the warmer months.. since it was raining, I didn't sit on the quite large balcony much...

  • Stayed: November 2013, traveled with friends
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Thank al182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2013

If you like to listen to the sea, this is what you will get at the Charisma. The rooms are average, though quite well maintained, with the basic necessities. There is no tea/cofffee making facility and no drinking water. The buffet dinner offers very average fare, no drinks, not even water provided. Don't ecpect waiter service even though there is a tip box at the exit. Breakfast is a better basic spread, with an egg cooking station we appreciated. There is a quietness along the long corrudors on the ground floor, strange for a hotel. Piped in music or a lobby bar could add a little 'life'.

Stayed: October 2013, traveled with friends
1  Thank Leesah65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2013

This five star property has a beautiful location and wonderful view of Aegean sea. The view from the balcony was amazing, other than that there is not much luxury in the room. No tea/coffee makers and not even 1 bottle of complimentary water to drink. The stay included dinner and breakfast but we being vegetarians the choice was very limited. Oh, we found them saving on electricity by not putting on lights in the foyer and parts of dining room. The staff were typical 5 star types, professional but not friendly

  • Stayed: November 2013, traveled as a couple
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Thank Suma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2013

Stayed in mid Nov. 2013. The hotel sits on a cliff side with a gorgeous view of the sea. It's too cold to even dip your toes in the ocean, but the views remains terrific. We initially was placed in a room with two double beds and noted that's not what we ordered, then a king size bed with a mattress that sinks in the middle, then moved to a corner suite with amazing views, carpets that are truly worn and need replacing, bathrooms that have jacuzzi jets but smelled of mole, and soap dispensers with no soap. Then you have to pay extra for safe, you are not allowed food from outside the hotel, not even bottled water--and you cannot drink the tap water.

If you need to stay close to Ephesus, do yourself a favour and not stay at this hotel.

  • Stayed: November 2013, traveled as a couple
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2  Thank hughsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2013

The location of the hotel is very good. It is right on the water with beautiful sunset views. The rooms are very mediocre specially for a family. Family accommodation basically means a queen size bed with 2 very small cots (not very comfortable) in a small living room area. Service for the most part is completely non existent. The food is decent. For the price this place is a really poor value.

  • Stayed: June 2013, traveled with family
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1  Thank Lovetotravel1234665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charisma De Luxe Hotel

Address: Akyar Mevki No:5, Kusadasi 09400, Turkey
Location: Turkey > Turkish Aegean Coast > Aydin Province > Kusadasi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Business Hotel in Kusadasi
#13 Romantic Hotel in Kusadasi
#13 Spa Hotel in Kusadasi
#18 Luxury Hotel in Kusadasi
#29 Family Hotel in Kusadasi
Price Range: $43 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Charisma De Luxe Hotel 5*
Number of rooms: 133
Reservation Options:
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Also Known As:
Charisma De Luxe Kusadasi
Hotel Charisma De Luxe

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