The hotel is well situated within easy walking distance of various restaurants and bars, good quality shopping outlets and its position provides beautiful views over the town of Kusadasi itself and over the Agean Sea towards the Greek island of Samos. The rooms are large and generally well fitted-out, with flat screen TVs, good bath/shower rooms, the usual selection of toiletries and large fluffy towels, as well as a small balcony with a table and two chairs.
There is a large and impressive infinity swimming pool, together with a relaxing area with a plentful supply of sunbeds, a small crazy golf facility and a bar/restaurant.
In its present configuration it could never be considered as a 5 star hotel. However, with just a little senior management thought and consideration, it could be so much better and provide significantly improved customer service. The main areas of concern to many guests that I spoke to and which were supported by many comments in the hotel's comments book, are:
1. No tea and coffee making facilities in the bedrooms,
2. no complimentary water, despite the fact that the hotel water is considered non-potable,
3. very high prices for drinks at the bar and other outlets, If these prices were lower, more guests would be happy to use the bars, etc. During our stay the bars were generally empty.
4. almost draconian regulations published in the lobby, regarding guests bringing water and other drinks into the hotel - see para 3 above.
Despite these observations, we enjoyed our stay at the Charisma. Breakfasts were of a good quality with plenty of options (we were on a B&B basis) and the majority of the staff were friendly and helpful, especially when greeted with a cheerful "good morning" by hotels guests.
This hotel has lots of potential if the owners and managers just had the sense to see it and take-in the guests' comments.
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- Also Known As:
- Charisma De Luxe Kusadasi
- Hotel Charisma De Luxe