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“A VERY PLEASANT HOTEL BUT 5 STAR IT AIN'T!”

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Charisma De Luxe Hotel
Ranked #24 of 156 Hotels in Kusadasi
Certificate of Excellence
Reviewed October 27, 2013

The hotel is well situated within easy walking distance of various restaurants and bars, good quality shopping outlets and its position provides beautiful views over the town of Kusadasi itself and over the Agean Sea towards the Greek island of Samos. The rooms are large and generally well fitted-out, with flat screen TVs, good bath/shower rooms, the usual selection of toiletries and large fluffy towels, as well as a small balcony with a table and two chairs.

There is a large and impressive infinity swimming pool, together with a relaxing area with a plentful supply of sunbeds, a small crazy golf facility and a bar/restaurant.

In its present configuration it could never be considered as a 5 star hotel. However, with just a little senior management thought and consideration, it could be so much better and provide significantly improved customer service. The main areas of concern to many guests that I spoke to and which were supported by many comments in the hotel's comments book, are:

1. No tea and coffee making facilities in the bedrooms,
2. no complimentary water, despite the fact that the hotel water is considered non-potable,
3. very high prices for drinks at the bar and other outlets, If these prices were lower, more guests would be happy to use the bars, etc. During our stay the bars were generally empty.
4. almost draconian regulations published in the lobby, regarding guests bringing water and other drinks into the hotel - see para 3 above.

Despite these observations, we enjoyed our stay at the Charisma. Breakfasts were of a good quality with plenty of options (we were on a B&B basis) and the majority of the staff were friendly and helpful, especially when greeted with a cheerful "good morning" by hotels guests.

This hotel has lots of potential if the owners and managers just had the sense to see it and take-in the guests' comments.

Room Tip: Must overlook the sea.
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  • Stayed: October 2013, traveled as a couple
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1  Thank justSKIing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 24, 2013

The hotel rooms and bars are 5-star and certainly our room was super. There was an excellent bathroom including a jacuzzi, but the extractor fan didn't work, so it got very steamed up. The view from our 6th floor veranda was magnificent. However the hotel caters for coach parties and this may be the reason why there appeared to be only buffet style dining. We found the staff in the restaurant to be impersonal if not unfriendly, which was unlike the other hotels we visited in Turkey.

Room Tip: Rooms overlooking the independent fish restaurant can be noisy as a colleague found, when the "...
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  • Stayed: October 2013, traveled as a couple
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2  Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2013

we stayed there 2 nights and it is a nice place to stay because of the view. the room was ok (not 5 star stuff) but for the time we spent in there we didnt care as it was great to have a balcony with a ocean view. wifi dropped in and out all the time. never had to pay for a in house safe before and i think for a 5 star hotel that is going too far. the towel card i can understand as alot of people may take them and it was easy to get one and take them back, so we didnt have a problem with that. the buffet looked impressive and it was good but not great. there was a bbq outside offering different hot foods which we liked as it was good to get something hot as we found in most places the food is never hot just luke warm. drink prices were dear but not over the top.the wait staff made sure you knew that they wanted you to leave. pool was freezing and i think they should heat it so it can be used more as there was not one person in the pool when we were there but more in the ocean. the hotel is ok but its all about that view and to just walk a few steps into the aegean sea was wonderful.

Room Tip: you have to get a room with a balcony - maybe closer to reception as the wifi may be better
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  • Stayed: October 2013, traveled as a couple
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Thank MDKbrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2013

The hotel is in a great location, with a spectacular view over the Aegean Sea and just a short walk from the shops and restaurants around the marina at Kusadasi. We stayed two nights while visiting the archaeological sites and other places of interest around Ephesus, which is about 25 minutes drive from Kusadasi.

The rooms and facilities are just lovely and there was nothing to complain about whatsoever. Our room was well appointed, spotlessly clean, quiet and comfortable. The pool and sundeck by the Aegean Sea are great places to laze or swim (I really enjoyed swimming in the warm sea). Reception staff were attentive and helpful. The free wi-fi worked well.

If the hotel is so good, why did I give it a rating of 4 rather than 5 out of 5? The reasons are:
1. The hotel is a little anonymous. There is nothing in the personality of the hotel that says 'Turkey' - you could be anywhere in the world.
2. The quality of the food at dinner time was a bit variable. There is a huge variety of dishes available from the buffet; perhaps less variety and more consistent quality would be better. The desserts were spectacularly good however.

Despite these little niggles, I would love to stay there again.

Room Tip: The upper floors have a better view. Ask for a room that has a view of the sea.
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  • Stayed: October 2013, traveled as a couple
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Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2013

A fantastic location on the water for this deluxe hotel. The restaurant had great food with a large buffet at breakfast and dinner. The pool was very large and there was also easy access into the sea. It was a short walk into the center of town. A nice spa, indoor pool and workout room were also available.

  • Stayed: October 2013, traveled with family
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Thank CruisingCalifornian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

This was a very bizarre experience after staying on a gulet and small boutique hotels during the first 2 weeks of our Turkey trip. We felt like a giant cruise ship had drifted onto the shore especially in the restaurant where the food was of marginal quality. The room was nice, large, and great views. However, a big storm came through and water was running down the glass walls and our carpet was soaked. If you like big and impersonal, you will like this hotel.

Stayed: October 2013, traveled with friends
1  Thank jmocko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

This hotel is sort of strange. It is located on a beautiful part of the Aegean sea. It is clean, neat and the staff is very helpful. Has an infinity pool, bar area and a great place to swim and lounge. But it has a sign that warns tourists not to bring in outside food and water into the hotel. If they catch you they will charge you mini bar prices for the items. If you check in here, bring your own water and snacks, because while the buffet is great the mini prices are sort of out of whack.
Breakfast buffet and dinner buffet are quite outstanding and the breakfast wait staff is great. Both buffets had ample amounts of food and lots of choices. Room was large, had a great balcony overlooking the sea. Room was clean and except for the fireworks from a wedding reception, very quiet.

  • Stayed: October 2013, traveled solo
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1  Thank WSCTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charisma De Luxe Hotel

Address: Akyar Mevki No:5, Kusadasi 09400, Turkey
Location: Turkey > Turkish Aegean Coast > Aydin Province > Kusadasi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Business Hotel in Kusadasi
#13 Spa Hotel in Kusadasi
#13 Romantic Hotel in Kusadasi
#18 Luxury Hotel in Kusadasi
#29 Family Hotel in Kusadasi
Price Range: $45 - $513 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Charisma De Luxe Hotel 5*
Number of rooms: 133
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Also Known As:
Charisma De Luxe Kusadasi
Hotel Charisma De Luxe

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