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Palmin Sunset Plaza
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Reviews (332)
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Reviewed August 14, 2013

Where do I start? Myself and my wife and two daughters visited the sunset plaza for 1 week at start of July.I was a bit apprehensive about it as this was our first time in Turkey.But i have to stay that it was one of the most enjoyable and memorable holidays ever. Everything was the perfect. The location, the staff Jamie, Ramazan and Gorkan who were always friendly, courteous and very hard working, the facilities,and finally the entertainment team Ozzy,Amet & Charlie led by the enthusiastic Fifi who kept us entertained by day and night.we enjoyed the week so much we decided to stay on for the second week which was sorted out by the hotel manager in and the sunway rep in a few hours. Food wise - the breakfast was served between 7 and 10 even though it was fine it could do with a few more items like fresh orange juice etc. The evening meals were really good value and the portions were huge. the hotel was 15 minutes from the town centre and this was easily got too by the Dolmus bus which runs every 5 mins (Im not joking) just to the left of the entrance of the hotel and only cost 1euro/2 lira each to be brought into the centrum or 1.50lira to Ladies Beach.The only down side i would have to say is that the 2 weeks went too FAST..All in all it was a great holiday enjoyed by both our teenage girls and ourselves. we mIssed the place so much we are returning to the Palmin Sunset Plaza at the end of AugUst for another 2 weeks before the dreaded irish winter arrives.CAN'T WAIT........SEE YE SOON...

LIKES The location,turkish bath, the company, the pool, the staff, the facilities, the entertainment team. Absolutely no complaints at all.

DISLIKES.people complaining

IMPROVEMENTS . better breakfast,grocery shop needs a facelift, table tennis and pool room area needs to be refurbished and free.also a clothes, bag,jewellery shop would do well here too.

Room Tip: pool veiw room to watch the sun go down magic.
  • Stayed: July 2013, traveled with family
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3  Thank martin l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

I really don't know what problem the people who give this hotel bad reviews have. I have been to the Sunset Plaza 4 times and have just got back after another fantastic holiday there. The staff are really nice and welcoming, almost as if we were family coming back to visit. The rooms are lovely, clean and spacious. The food is excellent and very favourably priced compared to other places in Kusadasi, especially when you take the quality and size of portions into account. The service is excellent. One night, I left my wallet on the chair beside me and 2 minutes after returning to my room a waiter was knocking on my door with it. The night time entertainment is the best I have ever seen anywhere - fire shows, synchronised swimming display, acrobats, dancers, singers, etc.
Please don't be put off by bad reviews, go and see for yourself, you won't be disappointed.

Room Tip: Go for a pool/sea view, the sunset alone is worth the exra cost.
  • Stayed: July 2013, traveled with family
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2  Thank DuchessIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2013

Very mixed views on this hotel. Check-in was far too fast...given keys and go...receptionist was not one bit friendly and felt like we had to rush away. Had to go back down 10 mins later to ask about security box, air con, breakfast (etc). Rooms were cleaned everyday so we were happy with that side of things. Although staff weren't rude (except the manager one night) but they certainly weren't very friendly either. They focused on certain groups of people (don't know why as we did tip the first few days...which soon stopped!) and ignored all others. Wi-fi only in lobby area. Breakfast was awful..unless you get a fresh omelette.Cheeses, fruit, bread all left open and flies circling everything. Food during the day was grand and the 2 evening dinners we had were really nice. Entertainment team I thought were fantastic with children, from what I could see and really kept them entertained at night. Speaker system around pool needs serious improvement (hadn't a clue what they were saying half the time). When we asked for more sugar in our room, as we weren't given more when I used the 2 sachets provided, the manager gave us two more and told us to go to the hotel shop next time and he should be charging for the sugar...extremely rude. One or two of the bar staff would leave you sitting there waiting to be served for 5 mins and continue talking or cleaning..completely ignoring you. Asked for extra sheet on bed, got it the next day, then it was taken away again the following day..very annoying. Female receptionist there was lovely and about the only staff member I dealt with with a smile on her face. The views were amazing and the sunset is fabulous. BBQ night was good. If Id a family with young kids I would probably go there again but certainly not as a couple. Pool area lovely...big and clean. Extra sunbeds provided on request (by a not very friendly staff member!) Great turkish bath in salon and girls very nice. Don't leave any marks on towels or you are charged. Overall, an ok stay but staff really need to work on basic tasks...starting with a smile every once and a while!

Room Tip: Pay the price for a pool view if possible. You will also get a sea view with this.
  • Stayed: July 2013, traveled as a couple
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1  Thank FBMAB W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2013

Service: waiters are quick, constantly happy and speak a fair amount of english.
Food: Very good with generous amounts. Wide range of drinks.
Rooms: Spotless, bathroom clean and roomy.
Beds are quite hard but still very very comfortable.
Balcony over looking pool.
Beach: Does not belong to hotel but is a stones throw away, literally.
Steep walk down to beach but it's nothing to fuss about, other routes.
Guests say they are on their 4th or 5th visit to this hotel.
Wifi and large pool area as well as small shop in hotel.
Entertainment every night as well as animation team with games and activities.
Salon and wellness centre. AMAZING authentic turkish bath!!!
Ps. The air con in rooms only works if balcony door is closed and it is switched on using the remote.

Room Tip: Ask for pool view.
  • Stayed: July 2013, traveled with family
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Thank Elise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2013

i have stayed in this hote,l its sister hotels the sea pearl and the palmin.These 3 hotels are only after one thing ur MONEY.They will try to get u to spent in the hotel at all times.When u go into town to eat the staff become very very rude.The male staff are more interested in what irish women they are goning to try and con. IT FAIRLY SAD to watch.The food is basic and nearly double the price.Coke and ice cream for kids is off the wall. Its nearly 3 euro for a tiny bottle of coke.If u bring in drinks from the shop they will nearly call the police.The staff add things on to ur bill all the time.THE KIDS CLUB IS A JOKE.The nite time at these 3 hotels are the same every day and every year.Why wud people keep going back to these 3 rip off hotels.If u dont keep tippin the staff the will get very rude.If u buy 10 thing a day they will expect u to keep tippin them. The staff cling on to the people that spent alot in the hotel AND try to make friends with guests to get more tips,then they will tell u about how poor they are back home and they have to work 15 hours a day to send money home.ALSO BEWARE WHEN LEAVING THE HOTEL the staff will find something u have damaged in the room that u have to pay for example make up on towel,t.v remote,torn pillow that u didnt tear.Anybody that thinks that the staff in these hotels are ur friends think again they want ur money. semus ur hotels have really gone down hill. i have been to turkey 12 times take my advice and try someother hoels because these 3 are a joke.

Room Tip: just dont stay here
  • Stayed: August 2012, traveled with family
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3  Thank tony r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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