Very mixed views on this hotel. Check-in was far too fast...given keys and go...receptionist was not one bit friendly and felt like we had to rush away. Had to go back down 10 mins later to ask about security box, air con, breakfast (etc). Rooms were cleaned everyday so we were happy with that side of things. Although staff weren't rude (except the manager one night) but they certainly weren't very friendly either. They focused on certain groups of people (don't know why as we did tip the first few days...which soon stopped!) and ignored all others. Wi-fi only in lobby area. Breakfast was awful..unless you get a fresh omelette.Cheeses, fruit, bread all left open and flies circling everything. Food during the day was grand and the 2 evening dinners we had were really nice. Entertainment team I thought were fantastic with children, from what I could see and really kept them entertained at night. Speaker system around pool needs serious improvement (hadn't a clue what they were saying half the time). When we asked for more sugar in our room, as we weren't given more when I used the 2 sachets provided, the manager gave us two more and told us to go to the hotel shop next time and he should be charging for the sugar...extremely rude. One or two of the bar staff would leave you sitting there waiting to be served for 5 mins and continue talking or cleaning..completely ignoring you. Asked for extra sheet on bed, got it the next day, then it was taken away again the following day..very annoying. Female receptionist there was lovely and about the only staff member I dealt with with a smile on her face. The views were amazing and the sunset is fabulous. BBQ night was good. If Id a family with young kids I would probably go there again but certainly not as a couple. Pool area lovely...big and clean. Extra sunbeds provided on request (by a not very friendly staff member!) Great turkish bath in salon and girls very nice. Don't leave any marks on towels or you are charged. Overall, an ok stay but staff really need to work on basic tasks...starting with a smile every once and a while!
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- Also Known As:
- Palmin Sunset Plaza Kusadasi
- Palmin Sunset Plaza Hotel Kusadasi