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Fantasia Hotel De Luxe Kusadasi
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Reviews (1,540)
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Reviewed September 29, 2013

Again this is a HOTEL review not a flight or travel company review and it is an honest review....

Hotel in General:
The hotel is spotlessly clean throughout. The gardens are well maintained and the rubbish LEFT by GUESTS around the pool is cleared away several times throughout the day as are empty glasses etc.
Not really suitable for those with walking difficulties as there are a lot of steps down to the pools and beach.
Do not agree with the amount for Wifi so didn't connect all week.
There is a Bizarre about ten minutes walk and is open from 0900 -2400 and a bus about every 5 minuets from across the road and into Kusadasi and takes about 15 minutes for 2 TL and run from 0700 - 2400, a must to go on the evenings for a look around for all your bargains.

The spa is great for a Turkish bath, we had the basic which is an exfoliation, foam wash and mini massage which I highly recommend, they also offer a free facial and tester massage afterwards but then come on with the hard sell, just be firm. When we went into book they also try to give you the bronze and gold package and say that you need more, again just be firm.


Rooms.
Cleaned very well daily, fresh towels and a large bottle of water, tea and coffee facilities, mini fridge, tv and hairdryer. Not sure why they charge for the items in the fridge as you can take what you want up to the room, not a huge amount of wardrobe space but it wasn't really an issue.
Yes there was a chargeable DEPOSIT for the safe, but so what, you got it back.
Called down for an extra pillow and it was delivered within 5 minutes.

Food:
Quite good in general for all three meals, for those that say it's repeatable the trick is not to fill your plate up with everything on offer at each meal, therefore you can have something different each evening!!!!!!! I would give the choice a 3.5/5.
There is always a bbq and fresh cooked food outside in the evening.
Ice creams, jacket potatoes and sub rolls are available from 15.30 - 16.30 then it goes over to afternoon tea and cakes and there is a late buffet about 23.00.
If you grave English type bacon then stay in blighty, but your in Turkey!!!!!!!!
Drinks were not overly strong and if you find this a problem have another, they're free your AI, plenty of waiters around to fetch you another.

Staff
A bit hit and miss, in general they were all okay though, some were poor in English, but hey I don't speak Turkish and we eventually got around to understanding each other without it being a problem. A few were really nice and they were all helpful. Quite often they brought a refill to us without asking.

FAULTS
Only two really, the cost of the Wifi that I have already mentioned and the music around the main pool is LOUD and it is thump thump thump, why it has to be so loud I have no idea so we stayed around the relax pool

Room Tip: Floor 8 with a sea view
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank tinks186414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2013

I stayed here in September, was very nervous about our visit due to the reviews mentioning the upset tummys. However no problems for me and my friend. We did take our own alcohol gel and used when entering the buffet restaurant. You can easily see how contamination occurs in a self serve area, people not using the tongs, preferring to use their fingers! And the bread station is another nightmare waiting to happen, as the bread is cut by each guest, manhandling the loaves of bread! Overall I was happy with our stay, always found something to eat, lack of vegetables lots of salad items, sweets looked great but contained synthetic cream! Not to my liking, no bananas, no bacon, but plenty of choices for breakfast continental style. The all inclusive drinks got very boring, beer was fine, gin and vodka with various mixers was the other alternative. Cappuccino was nice, rose wine drinkable after drinking 2 glasses forget the red wine. Swimming pool great by the smaller pool. Laughed at watching the "photo team" trawl the resort for single women and then set about chatting them up! Can't believe they get paid to do that as a job! Rooms were good air con just about ok, good value for money but would not want to go back.

Stayed: September 2013, traveled with friends
1  Thank Mark570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

Just come back from 10 days in Fantasia hotel and had a brilliant holiday.

- Firstly, do not go to this hotel if you have walking difficulties, there are lots of steps to access all areas; toilets, restaurants, the beach, etc. We weren't warned about this and my husband struggled to get around for 10 days,
- If you stay at this hotel, insect repellent is a must. We've stayed in many places and have never been subject to so many insect bites, we were all covered in them.
- We had a fantastic stay for 10 nights, the hotel is set in a beautiful location with a gorgeous sea view.
- The hotel is spotlessly clean and the maids did a terrific job in keeping our room clean.
- The pool area and gardens are very well maintained.
- The food was fantastic and plentiful, although slightly repetitive. The dessert selection was the best we've ever seen in any hotel.
- No major problem getting loungers, but we were slightly out of season and would hate to see it in the summer months.
- The alcohol was a bit hit and miss, not an awful lot of choice, but plentiful.
- The waiters did a very good job and were always friendly and had a smile on their face.
- The bar staff were great and always happy to help, although in some cases their English was limited so it was sometimes difficult to be understood. However, this is just a minor problem and they were all fantastic guys.
- The entertainment team, led by Simba, do a fantastic job. There's more than enough to do during the day if that's what you want and the night-time entertainment ranged from being really good to a little bit naff, but it was always good fun. We had an especially good time at the foam party, and the fire show on the beach was brilliant.
- We had no problem with any tummy bugs as mentioned in previous reviews, but we did avoid bottled water unless we bought it ourselves.

Overall, we've had a very enjoyable holiday. We've met a lot of lovely people who we will remain friends with, had a great laugh and will definitely return again.

Stayed: September 2013, traveled with family
Thank Vanessa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FantasiaHotelGR, Responsable relations clients at Fantasia Hotel De Luxe Kusadasi, responded to this reviewResponded September 27, 2013

Dear guest,
We are really pleased with your feedback about our hotel. as you know your comments and suggestions are important for us in order to improve our quality.
we will be very happy with your welcoming in our hotel and looking forward to your coming.
if you have any questions please don't hesitate to contact us:
info@fantasia.com.tr
kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

Im not return in fantasia . Reception behavior was very bad. Rooms not good. There is alot of cats and mouse and mosquito and fly in fantasia hotel. Food was soso. Towel was very dirty.internet wifi was chargable itis not good for 5 star hotel.bar stufs was very friendly. Pools was good and clean. Entertainment team in fantasia hotel was very good and active.safety box in rooms was very old and we must pay deposite money for use.hotel was old. It must be renew rooms and main building. My number for this hotel is 2 from5.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Kourosh812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

This is a very nice Hotel but the Reception staff let it down. On arriving at the Hotel the Recepion staff were the unfriendliest I have ever met, it would'nt be too bad is they were at least good at their jobs but if you are first to check in be prepared to wait until they have checked in fifteen other couples before you. On check out they were even worse. After waiting for my paid bill and the change the staff member just walked off and sorted several other couples out. I waited 15 mins and requested my change from another person, they replied did I want to change my room. At this point I gave up.

The food at the Hotel is not to my taste, you do not get any carved meat, just bits of meat mixed up with everything else. We ate out nearly every day either for breakfast or dinner. I can say that the sweets at the hotel are the best I have ever had on Holiday.

The outside areas are very nice, so are the rooms its just unfortunate that the food and the Reception staff let this Hotel down. All other staff are brilliant.

Room Tip: Request high room with Sea View
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
1  Thank Soose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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