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“Happy Valentine's Day”

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DoubleTree by Hilton Hotel Kusadasi
Ranked #8 of 156 Hotels in Kusadasi
Certificate of Excellence
Reviewed February 18, 2014

The price/quality index is way too below avarage when compared to its rivalries all around Izmir. It was over-expensive and the service quality was not quite what we expected. My girlfriend and I were not leaving the hotel with happy faces. The king size beds were quite comfortable, however some cleaning conditions were extremely undesirable. The breakfast was OK, however the varieties of the breakfast is not too broad. Eventhough we liked the chees variety, it was not quite what we expected. There was a queue for valet services and we had to wait in front of the reception for the valet to take our luggages and get our car. Unfortunately, I had to carry some of my luggages. There were no arrangements or plans made for organizing the expected outcalls on Sunday morning. It was for sure that the hotel will be working with higher capacity in the weekend of 14th of February. I am not going to mention what we found in our room. Moreover our room did not include slippers. When we asked in the reception desk, the response was “You should demand it sir”, but noone asked during our incall. The perception of Hilton image is above the standards of other hotels, unfortunately the service provided to us was not.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
2  Thank Ismail Cem O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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251 - 257 of 747 reviews

Reviewed February 17, 2014

Great hotel. Great personel. Perfect location. Great food & Music for Valentine's Day Dinner. There was two problems with meaintenance, one which was not resolved until the next day. Also we had to ask twice for things that should have been for two people, such as Q-tips, shower gel & deoderant. Also coffee table had stains, and the bathroom door glass was not cleaned properly. Once these problems are resolved I will have no problem giving this hotel an Excellent rating There was two problems with meintenace

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
2  Thank Bulent I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2014

We stayed in Kusadasi for 3 nights and booked 2 adjoining rooms. The rooms were nicely decorated & clean. During the 1st night stay my daughter woke up due to a foul odor in the room, it smelled like something was dead in the room or the vent so the next morning when my husband reported it the staff cleaned the room real well, but unfortunately the smell was still there. The management didn't go with us to the room or anything they just looked at us like whatever & offered to change the room for us. We did move rooms. The internet was fine for our family and we all had at least one device going! The location of the hotel is awesome! You can walk to lots of restaurants & bars. It was nice to have the car park & there was easy access in & out. I do agree with other reviewers that the staff could use some more training. They seem young & unexperienced & not too keen on customer service. With that being said, I would still book this hotel in the future!

  • Stayed: January 2014, traveled with family
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2  Thank bakerswoodfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2014

The rooms at first appear very nice, but sadly at 3am, bruised toes are easily done, with too much useless furniture occupying a space.
Frequent telephone calls to room service were needed, as the room housekeepers would often remove towels and not replace them, sadly more than four times in a week is annoying.
They provide tea/coffee making facilities in the rooms, but remove cups on a regular basis, without replacing. Smoking is only allowed on the balconies, not a problem, but please provide ashtrays... Even our own ashtrays were removed...
The beds are luxurious, and is one of the quietest hotel rooms I have ever stayed in, in Turkey, very plush and a shortish walk into town along the sea front.

  • Stayed: December 2013, traveled with friends
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3  Thank dlt164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

Comfortable stay, pleasant staff, But chargeable internet 12 TL. Surprised as even budget hotels these days do not charge for this nowadays essential communication tool. Great Italian Restaurant , good steak, chicken, and mushroom soup with truffle.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank MKh00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014 via mobile

Room product is good overlooking the marina but location on the Mai. Road as well so can be some noise from traffic. Breakfast was fine. A new property so all items in good workout order but the silly wifi policy of hilton detracts from the experience.

Stayed: January 2014, traveled as a couple
4  Thank UncleMomok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

This new hotel in the Hilton group probably caters more to large groups. The location is good, right on the marina and opposite a mini-mart. And the rooms are spacious and clean. But attention to details is poor, and several things don't work in the rooms - may be it is still new. The window could not close properly, and the staff did not speak English mostly. We had to ask for some things more than once - the staff just seem to forget after saying 'yes'!?
The hotel was not good value for money at the low season. In the high season - it will probably be full! So if you can get a good deal - probably worth it.

  • Stayed: December 2013, traveled with family
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3  Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Kusadasi

Address: Yat Limani Mevkii, Kusadasi 09400, Turkey
Phone Number:
Location: Turkey > Turkish Aegean Coast > Aydin Province > Kusadasi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 156 Hotels in Kusadasi
Price Range: $29 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — DoubleTree by Hilton Hotel Kusadasi 5*
Number of rooms: 88
Official Description (provided by the hotel):
Enjoy a warm welcome at the DoubleTree by Hilton Hotel Kusadasi. Ideally situated in the city center of Kusadasi, directly across from the marina, our Kusadasi hotel is just 50 minutes from Izmir Adnan Menderes Airport and close to many historic sites and shops. ... more   less 
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