This is a very large hotel. The dining room was enormous and soulless - we had to walk miles to get anywhere. But my main grievance is that, because of the early call in the morning for our flight, I accidentally left an expensive dressing gown and pyjamas in the bathroom. I emailed the hotel on our return, giving the room number and stressing that I would meet the costs of returning the items to me, by credit or debit card. I didn't even have the courtesy of a reply. It sums up the attitude of these behemoths - pack em in with the minimum of service.
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