Arrived at Sueno Hotel in Side on 5 March 2013. First impression were nice hotel but not the 5* that it had on the outside, Thomson holidays rated it as 4*, which in my opinion was still slightly high, more like 3*. The hotel had conferences on Monday to Friday and also had a football tournament during the first half of our holiday so it was extremely busy for March. Our room was clean but smelt very musty. Went all inclusive so decided to make use of the bar straight away. I was surprised to find the only local spirits were Vodka, Raki, Gin or Cognac. Having stayed all inclusive in other hotels I was somewhat disappointed by the lack of choice of spirits at Sueno. The food in the restaurant was ok but very repetitive and as we found out later was based round Turkish and German tastes because apart from a handful of Brits, the hotel was full of Turkish and German guests.The breakfasts were awful. When having lunch and dinner in the restaurant you were meant to be served drinks by the waiters. On the 2nd evening we went for dinner and had to sit at a dirty table, when tables are vacated the waiters are meant to reset them for the next guests, we kept trying to get the attention of the waiter in our section but he kept ignoring us, so in the end I went to the drink counter and got our drinks. After we finished our drinks we tried to get the waiter's attention for another drink but again he ignored us. So again I went to the drink counter but it was a different man pouring drinks who was quite rude to me for not getting the waiter to get our drinks. I explained that the waiter was ignoring us and was more interested in serving the Turkish guests. He poured me 2 beers and then raised his voice at out waiter. We didn't sit in that section of the restaurant again. Some of the bar staff could be a bit rude when I went to the bar for alcohol. I got the impression that they didn't like serving women alcohol because my husband didn't get treated like it. While we were at Sueno we could visit the A La Cart restaurants once each during our stay. We made reservations at the Mexican and the Asian restaurants and I have to say I couldn't fault them. The service was excellent, the food was excellent and I would recommend a visit to both. The animation team where really friendly and helpful especially Kar and Sarah. This is a nice hotel it's just that some of the staff clearly didn't want to be there. Also I felt it was more of a business hotel out of season rather than tourist, therefor I feel Thomson should be making customers aware before they book that it might not be what they expect at this time of year. As for value for money I would say it was ok for what we paid but I don't think it's worth the money in the height of the season.
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- Also Known As:
- Sueno Hotels Beach Side Hotel Side
- Sueno Hotel Beach Side