I stayed here on oct 30 for seven nights with my wife and 2 boys aged 7 and 8.
Booked 2 bedroom family room.
When i reached there i was told they dont have 2 bedroomed family rooms and gave me a room with a bedroom and two sofas!!
I complained but the customer service was appalling,they just were not interested.
The hotel is average to say the least but i was determined to enjoy my holiday.
Next morning went for breakfast and my son spat out a cockroach from his tea,i was so annoyed and disgusted i took pics on my phone and showed the reception manager to complain.
I might as well not have bothered,they apologised reluctantly and that was it.
The option they gave me was stay and dont cause trouble or they will vacate me from the hotel.
I asked to speak to a duty manger and was refused rudely.
The animation is non existent the pools are very untidy and there was never a lifeguard or any staff.
The food is average and the staff are extremely rude.
I only met one freindly staff their his name was salim from the animation team.
I couldnt believe it,i strongly reccomend anyone to avoid this hotel.
- Official Description (provided by the hotel):
- Grand Prestige Hotel & Spa - All Inclusive sells fast on our website. Totally renovated in 2011, this 5-star hotel is set amidst beautiful gardens between Sorgun Forests and Titreyengol area. Surrounded by lush gardens, Grand Prestige Hotel & Spa-All Inclusive offers a host of leisure facilities including a aqua-park, swimming pools and spa centre. Grand Prestige Hotel & Spa offers swimming pools and aqua-park with a total size of 510 m² and various sports activities including table tennis, beach volley and tennis. The 1000 m² spa centre of Grand Prestige is professionally run by a team of therapists offering a range of massages and spa sessions. The hotel offers all-inclusive service including breakfast, lunch and dinner at the main restaurant. There is also an à la carte restaurant where guests can sample delicious international dishes. The bar also serves a selection of local alcoholic and non-alcoholic drinks. If you need a change of scenery, the beach is just steps away from Grand Prestige Hotel & Spa. Manavgat's shops, bars and restaurants are also close by and the historic town of Side is just 7 km away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, HotelsClick, Agoda, Orbitz, Hotel.de, HRS and Despegar.com so you can book your Grand Prestige Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.