I had 11 days at the Club Bella Sun Hotel just a week ago and was rather disappointed as my expectations were much higher for a place to be called a 4 star hotel.
Could be that I am picky on many things especially when it comes to a hotel accommodation, but I cannot tolerate things like bed linen not changed after 7 days of stay. And even after my complaint at the reception all what I got was a folded bed sheet next day on my bedspread, not pillow cases, no extra sheet for a blanket. I was told my frieds used to leave a dollar every day in their room and for that their beds were always made nicely. But why should I pay daily though not a lot for the service I had already paid and as stated by reception that i would have my bed changed every 4th day. The bad was never changed even on my last day. By the way it is time for some towels and bed linnen just to be binned, stains and holes all over.
Additional word should be mentioned to the shower rooms with no shower cabins, only a curtain and flooded all over after showering. My sink was never cleaned during my stay, as i coiuld see some tooth paste on it. Wobbling toilet pan not secured properly to the floor, eeemmm, safety is not the strongest part of the hotel. I have noticed that a hair dried power cord was missing isolation...
Food- nothing special, just ok.
Swimming pools are ok, clean but strange that you need to pay extra for a mattress at a swim pool sun beds... why? same for beach towels... you rent them for 5 and 7 days and pay...
Animation team- nice guys, speak English and Russian, able for full blast show for 12 hours.
Please pay more attention to housekeeping inside of the rooms, really poor.
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