This is in no way a 4 star hotel. The gym is less than inviting, with old floors and broken mirrors, the pool is small and the food is okay but no way 4 star. There was an ice cream freezer but it was empty when we asked we were told we could get ice cream next week - shame we were not going to be around for it as we only stayed 1 week. The staff are strict but I cannot fault them on that really. Perhaps they can use a softer approach but they are very sharp and immediately chastise people for bad behavior such as drinking too much or making too much noise. In one way this is good and reasurring but in another way it comes accross quite harsh, we saw 2 people being removed from the public bar or restaurant to be told off in the managers office. Both times the guest was drunk. All inclusive here means the bar closes at 11pm and before it closes they also ration the alcohol. so dont think you can for example order 2 drinks before closing, noooo - you can have a new drink once your current drink is finished, and then sometimes the bar closes at 22:55 or the vodka is finished. on our first night we arrived at 22.45 and were taken up to our room, by the time we came back the bar was closed, we could only drink water or fruit juice. They also ripped us off arranging tickets for a night club and transfer to Side - they charged us 10 euro saying it was for mini bus plus disco entry and a free drink - not bad we thought till you find out a taxi is only 8 euro, the disco entry was free and the drink was a weak cocktail in a shot glass. Total rip off as there were 7 of us who paid 10 euro each when we could have shared taxis at 8 euro per 4 persons. Also you can get a shuttle to the beach but once their you are hit heavily to buy food and drink, if you dont you can still sit there but you are told exactly where to sit and you cannot take your own food or drink with you. Busses to the beach leave in morning at 9 or 10 and come back at 4 or 5. also when we arrived we were told to pay 50 to 70 euro for a room with a balcony, when we refused we got the room with balcony anyway - im not even sure there are any rooms without a balcony. Enough said? we had a good holiday loved the place and the people but the hotel, it was okay but now way 4 start.

+Good hotel location- old town, the beach, Novo
+hotel shuttle to the beach or 25 min walk by the shore
+COPPA beach is wider and better than 5*
+rooms are good condition and clean. Housekeeping decent, changing towels

-a lot of food but no variety if you’re looking for something to suit your needs. Lack of fresh fruit. You get dill, lettuce, spinach.

Soups are watery, meals get reheated several times and the tableware is not the cleanest

- alcohol in small doses, heavily diluted with ice and cola. The beer is fine

- constant loud noise from the street and nightclub. Might be less noisy on the hotel entrance side

Arrived early hours for week stay , staff welcoming we had 2 rooms booked one double and one family was told family room wasn’t ready so gave us 3 double rooms and would move us by next day, rooms was sorted promptly, had issue with air con not working in one of rooms and again was delt with promptly , can not fault the staff for being polite and helpful.
This hotel does not cater for the English (no English flag out side hotel is your first give away)
It is German /Russian hotel and the staff fall over themselves to accommodate them, German food , no English breakfast if you took children there is nothing for them to eat , food is below average.
I feel totally ripped off as we stayed all inclusive and eat out for breakfast and dinner, as we could not eat what they was serving up. (We did try but apart from it being very poor it was also a health hazard as covered in flys )
The all inclusive drinks are a total pee take basically, one draft beer which never heard of...no efes beer...in a Turkish hotel !?.
Vodka was rationed few afternoons staff would tell you no vodka and do the same in the evening, probably to make sure enough for the Russian and would keep offering you whiskey or raki as no one else wanted it, soft drinks and mixers was always flat.
Towels was changed twice in a week and second change was only cause I asked for clean ones.
Hotel was a let down and wasn’t cheap either,
7th time in turkey but first time in side and will be last , wasn’t really taken with the area not much going on, bit too quite for my liking not the turkey I’m used too.