Just got back from an 8 night stay at the hotel with my husband and 2 year old. Weather was lovely but was let down by the hotel. The hotel was very clean and the family room was ideal. Very big! The beach is about 10 min walk so not too bad. That is all the positives....
We arrived at 9pm and was told the room was not ready! At breakfast the following morning we realised that the majority of guests were German or Russian. Every meal time was a fight! Guests pushing in front of you to get to the food first. My daughter was pushed over on several occasions and no apology was given. There was no food options for children so my daughter spent most of the time eating bread and ham that we took from the breakfast buffet!
The evening entertainment was German so my daughter didn't really get involved as she didn't understand. The same with the kids club in the day time.
Most German and Russian guests refused to share or hold a lift if they knew you were British.
The majority of the staff did not speak English and only had time for other nationalities. At times they could be quite rude.
We only saw the Thomas Cook rep at the welcome meeting when she tried to sell us trips but there was no further sightings of her for the rest of our stay.
I do personally feel that Thomas Cook should advise customers that the hotel cater for Germans/Russians. if you are aware then you can make the decision as to whether you are happy to pay to stay there and not have the surprise when you arrive.
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Expedia, Hotels.com, Orbitz, Travelocity and TripOnline SA so you can book your Seher Sun Palace Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Seher Sun Palace Hotel Side