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“Lovely hotel” 5 of 5 bubbles
Review of Crystal Sunrise Queen Luxury Resort & SPA

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Crystal Sunrise Queen Luxury Resort & SPA
Ranked #13 of 228 Hotels in Side
Trondheim, Sor-Trondelag, Norway
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely hotel”
5 of 5 bubbles Reviewed July 26, 2013

Me and my family has been in Turkey on a 5 star all inclusive hotel for 4/6 times now, so we have high expectations to our hotel.

We arrived around 11pm local time, and the lobby area was quite and the check in went quick and easy. Our room was in a new(er) department at the hotel, and had a good standard. Air condition was very effective and we had enough space for four adults. When we arrived we thought that we probably should have ordered another type of room, since one bathroom and four adults could be tight, but it was not a problem after all.
Nice porch with a little bit of sea view, but mostly we saw the children pool and the other hotels around. Quite and nice.

The first night we took a stroll around our hotel. Could not se much in the dark, but we got an overview, and understood that it would take us some time to now this hotel well. Lots of different decks, stairs, restaurants and so on..
We noticed the relax/adult pool on the top deck and decided we would try to get sun beds there the next morning. And we did. A great place with some wind most of the time that helped us survive the heat.

We ate breakfast in the main resturant, and it had lots of nice food. Oatmeal, real bread (not just the white loaf they always have) and a grilled cheese sandwich maker was new for us. Very good!

We ate lunsj at the buffet near the beach, and they also had enough food and variety.
Mostly we ate dinner in the main restaurant, but two of the day we ate in the ala carte restaurants and one day we actually went to eat on a restaurant outside the hotel.

It was always easy to get a table at the restaurants and I liked that it is a certain dress code.

Most of the time we enjoyed our quite windy spot on the top, but we also wanted something to do.
"Little" brother went for beach volley and water polo, and me and mum went to the bar for some tea. After some days we found out we should use Crystal bar for teatime, and get all the activities to. We tried dart, watched water polo and pool games and joined the clap dance.

The beach was lovely, with lots of space, and the best, a water park in the sea. It was visit several times and gave all of us some challenges.

In the after noons we watched the show after dinner, and went to Sunset bar to enjoy the evening with music and a family quiz.

After all we are really satisfied with our stay and one week was not enough!

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Cathrine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalSunriseQueen, CRYSTAL SUNRISE QUEEN CRM at Crystal Sunrise Queen Luxury Resort & SPA, responded to this review, January 16, 2015
Dear cathrineH,

Thank you for taking the time to post your review of our hotel on tripadvisor.

We were very pleased to read that you enjoyed your stay with us.

We hope you will come back to visit us soon.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,550 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Swedish first
  • Turkish first
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English first
Bury, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed July 25, 2013

My wife and I stayed at this hotel in May.What an excellent hotel. The situation is first class and the gardens pools and views are beautiful. The hotel is a little tired in some parts but this does not detract from what is lovely clean holiday accommodation.When the refurbishment takes place in January all this will be resolved. Food, I have read some reports of the food being repetitive. Well tell me any hotel for that matter, after a two week stay that is not. We found the food great. This is not the hotel for people that think a' la carte food is a choice of cheese or standard burgers . If you are willing to try different foods and take advantage of the a' al carte restaurants [ free twice each week) I cannot believe you would have much to complain about. I have also read about a lot of the staff speaking German or the guests being mainly German. That is true but the reason is, because more Germans go than the English, the reverse would be true if there were more English visitors . There are always awkward people of any nationality including English but I can assure you that my philosophy of treating every one the way I wanted to be treated, Including the staff, resulted in that we had no problems at all. The" adults only" relax pool was brilliant.The entertainment was not always to my liking but alternatively there is always a nice table in the complex that you can have a drink with your new made friends.The management team lead by example. Right from the general manager Ali, down to the rest of his team, the attention to detail is exceptional for example, the welcome cocktail party for new clients ,the meal for returning visitors and even having their own customer relations desk in the hotel. The proof of the success of these policies is confirmed by the many returning guests. We cannot wait to return to this lovely hotel next year.
Chris

Room Tip: Sea view rooms are great
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CPSait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalSunriseQueen, CRYSTAL SUNRISE QUEEN CRM at Crystal Sunrise Queen Luxury Resort & SPA, responded to this review, January 16, 2015
Dear cpsait,

Thank you very much for choosing to stay at the Crystal Sunrise Queen and for your kind comments regarding your recent stay with us. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.

It was a pleasure to read of your satisfaction with the Crystal Sunrise Queen on your stay with us. It is our intention to see that each and every stay meets or exceeds your expectations.

We look forward to welcoming you once more to the Crystal Sunrise Queen in the near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geinsheim, Germany
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 22, 2013

Hi there,

This is my second review of this Hotel and although we had some problems, it is still our favorite hotel to visit.

We had some trouble with our original room location but the hotel relocated us twice until we were happy with our view and the room itself. We also had some problems in our room with a water leak but the hotel, once again, resolved everything and worked very hard to make sure that everything was to our satisfaction.

The hotel will be closed for some time this winter for renovations. I am sure that any issues we had with our room will be corrected and we can hardly wait to visit again next year.

This is the only hotel in the area that I know of that has such fantastic views from where ever you are and the beach is always clean. The staff is wonderful, the food is fantastic and the evenings shows are always improving.

We now do all inclusive. It is much easier to not worry about expenses at the end of the trip. There is a wonderful walkway that has been build also the ocean so access to the town of Side is an easy and beautiful walk, during the day or evening.

Side and our hotel are very safe and secure and you can truly relax and enjoy yourself.

Room Tip: If you want a fabulous view, ask for a side view of the ocean and do not ask for a terrace room. Th...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalSunriseQueen, CRYSTAL SUNRISE QUEEN CRM at Crystal Sunrise Queen Luxury Resort & SPA, responded to this review, January 16, 2015
Dear Sarah H,

Thank you very much for choosing to stay at the Crystal Sunrise Queen and for your kind comments regarding your recent stay with us. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.

It was a pleasure to read of your satisfaction with the Crystal Sunrise Queen on your stay with us. It is our intention to see that each and every stay meets or exceeds your expectations.

We look forward to welcoming you once more to the Crystal Sunrise Queen in the near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 13, 2013 via mobile

We stayed here from 18th June - 2nd July. After searching many of the hotels in Side the sunrise looked best to me because of the way it has been landscaped. We arrived at 1am reception staff were very friendly, we were given a welcome drink, our bags taken to our sea view room and then we were shown where we could get something to eat, which was a very pleasant surprise as it was 1.30am! The hotel staff are what make this hotel remarkable, they all work very hard and make sure you are catered for to the best of their ability, the rooms are spacious and cleaned everyday, the views are magnificent and I think even of our room wasn't sea view it wouldn't have mattered as the whole hotel has lovely views, when I eat at breakfast lunch or dinner u always have the beautiful sea view! The hotel is huge but like other reviews say it has been made in such a way that u can't tell, there is something for everyone, the food is amazing and the head chef is a very talented man who cooked to perfection, the animation team are very motivated and very good at what they do, the whole stay and whole experience has been lovely and it was very sad to come back home, but like the repeaters I think we will be joining them to come to the sunrise again and again, ts a truly lovely hotel and excellent place to relax.... Absolutely amazing

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Krishkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalSunriseQueen, CRYSTAL SUNRISE QUEEN CRM at Crystal Sunrise Queen Luxury Resort & SPA, responded to this review, January 12, 2015
Dear Krishkk,

Thank you for taking the time to write such fantastic comments in your review. It is extremely rewarding to hear that our guests have had a memorable experience with us and that you would recommend our Hotel to others.

Once again, many thanks for your positive comments and we look forward to welcoming you back to Crystal Sunrise Queen again in the very near future.

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 10, 2013

Having travelled to lots of different places I would like to say how good this hotel is. From the moment we arrived (4th June) we found everything to be perfect. Rooms were very clean and comfortable with minibar which was re-stocked every day (Free.) Linen and towels changed every day. Food was plentiful and very varied (can't understand people saying food bad) yes it might have been a little repetitive, but every hotel is like that.
Staff were always helpful and never had to wait long for drinks night times.
Entertainment team were very, very good and they always took the time to talk to you and pass the time of day also let you know what was going on during the day and night. The shows were excellent.
Cancelled a holiday in Egypt September to return to the Crystal Sunrise and will be returning again next June after the refurbishment.
Well done to all the staff etc.

Room Tip: Worth paying the extra for a sea view room.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Norwichnr3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalSunriseQueen, CRYSTAL SUNRISE QUEEN CRM at Crystal Sunrise Queen Luxury Resort & SPA, responded to this review, January 16, 2015
Dear NORWICHNR3,

Thank you very much for choosing to stay at the Crystal Sunrise Queen and for your kind comments regarding your recent stay with us. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.

It was a pleasure to read of your satisfaction with the Crystal Sunrise Queen on your stay with us. It is our intention to see that each and every stay meets or exceeds your expectations.

We look forward to welcoming you once more to the Crystal Sunrise Queen in the near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 5, 2013

My family and I spent 10 nights at this hotel in may 2013. Service was great and we were immediately made to feel very welcome. Service was of a high quality throughout our stay however many staff did pester for tips. The building was beautiful & immaculately maintained and the views from most of the hotel were uninterrupted. The food was very good and no matter how fussy an eater you are, there is something for everyone. My only disappointment on this holiday was the sea and the dangerous sand bag walls used to hold the beach together. The situation made going to the beach less pleasurable as swimming in the sea is so restricted by the sand bags. The hotel compensates for this with the great pools and lounge areas suited for all ages.

Room Tip: Not all rooms have sea views
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  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Matthew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalSunriseQueen, CRYSTAL SUNRISE QUEEN CRM at Crystal Sunrise Queen Luxury Resort & SPA, responded to this review, January 15, 2015
Dear MatthewL,

Thank you for posting the review of your recent stay.

It is great to read about your experience, particularly your kind comments about our buffets and staff! We are glad you enjoyed your stay.

We hope to welcome you back again in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Level Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

I have recently returned from this fantastic hotel. (15th June - 29th June 2013) On arrival we were greeted with the usual compliementary drinks whilst we waited for our rooms to be sorted out. We were located in the Family block as we have two children (11y & 8 y). The room was in excellent condition as you entered there was a twin bedroom with plenty of hanging space & shelves. There was also a fridge in this room which we used to keep the sun cream & aftersun cold. This room also had seperate air conditioning & access to the bathroom. The hanging space was ample for all of us. The main room had super queen size bed, mini bar, it's own air conditioning & access to the balcony. We were located on the 2nd floor so even though we over looked the pool it had plants & shrubs that obstructed the view. (This didnt both us at all) The cleaners were excellent, as they cleaned & changed towels everyday.
First impression's on this hotel was - it is very large and can get a little disorientating for the first few days whilst you find your way around the complex.
The general feel is it's a quiet hotel suited to couples, falmiles with children of similar ages to ours.
The cocktail bar by the reception was excellent & the bartenders really knew their stuff! We visited it everyday before dinner to try a different one & we were never disappointed.
Every mealtime there was a good selection of food to suite everyones requirements. We also visited the A La Carte Restuarnants, in my opinion the best was the mexican for food & hospitality. Closely followed by the fish & turkish one. We found the italian very disappointing as the menu was poor & the waiter was disappointed we had not order wine from the wine list that we had to pay extra for & he made it perfeclty clear, spilling drinks, banging plates on the table. But please dont let this put you off a fantastic hotel.
Great staff at the kids club, the waiter around the family bar bought us drinks without even asking as he knew what we would have. Very friendly staff in all areas of the hotel, I had read some comments before going about them being more friendly to people from other countries. This was not true they could not do enough for us. Considering the hotel was full as they had taken on the overspill from the Crsytal Sunset Hotel that did not open on time.
We spoke to many guests who were returning for the 4th & 5th time.
So if you are looking for a holiday to this area it's the best in SIde, I would fully recommend & would definatly re-book again.
Hope you enjoy it as much as we did!

Room Tip: Family suite - the newset part of the hotel
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 224Clare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalSunriseQueen, CRYSTAL SUNRISE QUEEN CRM at Crystal Sunrise Queen Luxury Resort & SPA, responded to this review, January 16, 2015
Dear 224Clare,

Thank you very much for choosing to stay at the Crystal Sunrise Queen and for your kind comments regarding your recent stay with us. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.

It was a pleasure to read of your satisfaction with the Crystal Sunrise Queen on your stay with us. It is our intention to see that each and every stay meets or exceeds your expectations.

We look forward to welcoming you once more to the Crystal Sunrise Queen in the near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal Sunrise Queen Luxury Resort & SPA

Property: Crystal Sunrise Queen Luxury Resort & SPA
Address: Bingesik Mevkii, Kumkoy Yolu, Side, Manavgat 07330, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Manavgat > Side
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Side
#10 On the Beach Hotel in Side
#11 Spa Hotel in Side
#12 Family Hotel in Side
#12 Luxury Hotel in Side
#13 Romantic Hotel in Side
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crystal Sunrise Queen Luxury Resort & SPA 5*
Number of rooms: 514
Official Description (provided by the hotel):
Named after the crystal clear waters of the Mediterranean, our hotel is constructed directly on the beach of Side-Kumkoy and is located only at 65 km from the Antalya International Airport, and at 70 km from the city center of Antalya. With its different architecture and the extraordinary beauty of the environment, our hotel is indeed a paradise for couples of all ages and families with children - offering a private fine sandy beach of 150 m length and 50 m width as well as a variety of pools. An area of 50.000 Sqm, whereby 27.000 Sqm consists of hotel buildings and 23.000 Sqm consists of garden area. The guests will find 4 floors of a main building, 5 floors of an annex building and 4 blocks with terrace rooms with a total capacity of 514 rooms. DRESS CODE for evening meals. ... more   less 
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Also Known As:
Crystal Sunrise Queen Luxury Resort & Spa Hotel Side
Crystal Sunrise Queen Luxury Resort And Spa

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