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Reviewed 2 weeks ago

We have stayed in other Sentido hotels so didn't mind paying a little more, but felt totally ripped off with this one.The place was so tired and dated, it didn't cater for the English at all, if you are Russian or German you will be well looked after, staff will even reserve tables by putting glasses of wine on them to make them look in use ! Food was always luke warm, and the premium drinks were kept out of site. Pool daytime barman was so miserable, unless your not English then he was all smiles. The tv had one English news channel and that is all we got. As for evening entertainment we have never seen so many acrobatic acts in one hotel, yes lots of different acts came in but each one was acrobatic. Even the staff on reception didn't break into a smile, when we paid our bill we didn't get told "we hope you enjoyed your stay" or "please come back again" !!
Cleaning staff were very good. Treat yourselves to a day in a beach cabana, those staff are great, so attentive and happy, worth every penny, its just a shame that your not treated the same up at the hotel.
If you fancy a really nice, tasty, reasonably priced Chinese meal, get a taxi to China Corner, ten minutes away by taxi, the owners are great, it does get busy but you can sit and have a drink while you wait for a table, or ring and reserve. We found out about it from the rep. Don't bother going to the steak restaurant, go to the Italian, it offers the same steak but cooked a lot better, and the desserts are so much nicer and better choice. Also you have to pay a surcharge each for the steak restaurant, and not for the Italian, we went to the Italian 3 times.

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank jak401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palomatolga, General Manager at SENTIDO Perissia, responded to this reviewResponded 2 weeks ago

Dear Jak401,

Thank you for the review and your most valuable comments. We are sorry to read that you did not enjoy several aspects of the stay and wish you shared mentioned above comments with us when in the hotel, letting us make your holiday better.

We hope to have a chance of seeing you again in the future to provide you with better memories.

Sincerely,

Sentido Perissia Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2018 via mobile

I really don't know what some people expect from a foreign holiday. This has to be one of the best hotels we have stayed in. Rooms are clean and nicely fitted out, only grumble would be it was a little warm so we opened the door. Problem solved. The food was plentiful and tasty, we tried the Italian,Turkish and Steak restaurants all were fabulous. Drinks again were always available and the staff attentive. The biggest problem here is not the staff, building or facilities it is other nationalities, in particular those who can't win a world war, they are so rude to the staff, and expect to be run after constantly. However having said that it didn't spoil out time in Perissia and we would definitely return. Thanks for a smashing holiday.

Date of stay: November 2018
Trip type: Traveled as a couple
2  Thank miffiee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palomatolga, General Manager at SENTIDO Perissia, responded to this reviewResponded November 11, 2018

Dear Miffiee,

Thank you for appreciating our five star quality and service as well as for sharing your review on Tripadvisor.
We are glad to hear that you had an amazing stay at Sentido Perissia Hotel. We hope to welcome you soon for another memorable stay.

Sincerely,
Sentido Perissia Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2018 via mobile

Stayed in the perissia first 2 weeks of September there was 5 of us in total ! As it was my sons first time in turkey we booked this hotel because of the sentido name. Having stayed at other sentido hotels we thought we couldn’t go wrong ! O how I was wrong.
This hotel was advertised as a signature
Hotel by Thomas cook a signature hotel
It is definitely not !
Bad points:
Reception area is dated by about 15 years
They say first impressions count ! Wel it definitely didn’t impress us!!

Main restaurant: well this was like a throw back to the eighties!! We tryed to avoid it
As much as possible!! Trying to get someone to bring you a drink was a task on its own ! Meal times in it was like an endurance test an we had tried it a diff times of the night!

Carpets leading up to rooms were all stained ! Lost count of how many glasses we had with chips in them!

One nite a lady sitting next to us found a screw in her dinner this put us right off

Thomas cook rep::
Well she was as much use as a chocolate
Fire guard!!

Good points
Grappa restaurant was lovely food v good
As was the service
Steak house again v good an steak to die for
We visited all the other restaurants an again all good !! So why is the main restaurant so bad !!

Rooms were decent enough but could do with an update
Beach : pretty good all sand an water lovely an warm !!

Staff we found to b pretty good an mostly friendly ! They do work v hard an sometimes there is not enough of them

If your think of going to turkey do look all all you options!! There are much better hotels for you money an much cheaper

Sorry Thomas cook but you def don’t
Don’t do what you promise

Date of stay: August 2018
Trip type: Traveled with family
4  Thank HughM572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palomatolga, General Manager at SENTIDO Perissia, responded to this reviewResponded November 6, 2018

Dear Hugh M,

Thank you for the review and your most valuable comments. We are sorry to read that you did not enjoy several aspects of the stay and wish you shared mentioned above comments with us when in the hotel, letting us make your holiday better.

We hope to have a chance of seeing you again in the future to provide you with better memories.

Sincerely,

Sentido Perissia Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2018

Just one back lovely hotel with great pools and gardens, it mainly caters for German guest lstaff spoke very little English but quite good German and if waiting for drinks they seemed to serve them before you, lovely rooms but once agai over 90 TV channels but only news channels in English but plenty in German . Not great food and drinks were weak did not feel English guest were well catered for

Date of stay: October 2018
1  Thank Lilian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palomatolga, General Manager at SENTIDO Perissia, responded to this reviewResponded October 27, 2018

Dear Lilian B,

Thank you for the review and your most valuable comments. We are sorry to read that you did not enjoy several aspects of the stay and wish you shared mentioned above comments with us when in the hotel, letting us make your holiday better.

We hope to have a chance of seeing you again in the future to provide you with better memories.

Sincerely,

Sentido Perissia Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2018 via mobile

Having read many reviews I was dubious of this hotel. Many reviews are correct the staff are very friendly and helpful and work very hard.
More focussed on Germans and Russians than English but I did not find that a problem nor did I feel concerned by this. We tipped well and it was appreciated.

The moxy bar far better than Bacchus and served more branded spirits at no extra charge. The main restaurant was average to say the least. Boring and very canteen style with a lot of soggy everything! I don’t gonin holiday tona ‘5 star’ Hotel thinking I could cook better than that and so could my local pub! It’s not special it dull, repetitive and often not hit or sometimes so hot you scald yourself when opening to kid of the tureen!
Fresh fish was ok as was chicken but what to go with it depended on what time you arrived! Arrive after 8.30 and it’s slops and the dregs.
Steak restaurant and Chinese at a €15 Euro supplement were well worth the change and the service great. Fish restaurant also very good although that didn’t have any supplements.
Spa/Turkish bath looked promising until a free 15 min ‘trial’ turned into a 45 min hard sell you are so I’ll you need at least 4 treatments this week to survive the journey home!!! Suggest €250! I am 10 stone? Very active very healthy 53 year old I think!!
I declined all and didn’t bother with the one Haman and massage I wanted.

Disappointing to say least although there were good points the rooms clean, the towel artistry creative. Could have done without the 8am wake up on departure day asking for a tip amen we had consistently left tips each day! They are obviously paid so little it’s relied upon but that’s wrong in a ‘5 star ‘ hotel.

If you want 3 star all inclusive go for it but at £800 per person for a week Thomas Cook you should be ashamed.

Sorry to say I wouldn’t go back although maybe planned refurbishment will help but I suggest a kitchen menus revamp more important. Why have a dress code for men of no shorts in the evening when a) it’s not enforced and b) you wouldn’t wear smart casual long trousers to a Butlins level canteen.

We had fun because we made our own fun and enjoyment buy wouldn’t go back or recommend.

Date of stay: September 2018
Trip type: Traveled with family
4  Thank salphil642018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palomatolga, General Manager at SENTIDO Perissia, responded to this reviewResponded October 27, 2018

Dear salphil642018,

Thank you for the review and your most valuable comments. We are sorry to read that you did not enjoy several aspects of the stay and wish you shared mentioned above comments with us when in the hotel, letting us make your holiday better.

We hope to have a chance of seeing you again in the future to provide you with better memories.

Sincerely,

Sentido Perissia Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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