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Reviews (2,768)
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All reviewsanimation teama la carte restaurantseastern europeansnearest towngreat holidaybeach shoessnack barprivate beachpool gamesbig hotelroom cleaningsummer holidaystayed here for a weekgreat facilitiesbar staffbritish guestsguest relations
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Reviewed September 17, 2017 via mobile

A holidays what you make it .. my partner & I and 2 kids 6 & 9. We upgraded to a family room at cost of €20 a night , well worth it !.. the standard room was only big enough for 2 beds ... plenty of places to eat .. entertainment ok too .. lots for the kids to do through the day with animation team ... we went in to Side on public transport .. just wait outside the hotel & the bus stops for you .. easy quick change at Manavagat will cost you €15 in total for 4 of us .. taxi was €30 one way ... Side is good for restaurants, bars & shopping .. about 10min walk from the bus station though, but you get to see all the ruins ... we went to the green canyon & waterfall trip .. recommend this .. good value €35 adults & €15 kids .. there was canoes, slides, trampoline , all free .. jet skis ( €15). In the lake & boat trip inc where you could swim .. all in all a great holiday & good value for money .. we went for 12 days in summer hols for £2300. All inc ... enjoy!!

Stayed: September 2017
3  Thank Mandini4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal A, Yönetici at Crystal Admiral Resort Suites & Spa, responded to this reviewResponded September 25, 2017

Dear Mandini4,
Thank you for your kind feedback. We are delighted to know that the holiday not only met but exceeded your expectations and hope to have a pleasure of seeing you again soon.

Crystal Admiral Resort Suites & SPA

Kind regards,
Zafer Birışık 
General Manager
Crystal Admiral Resort Suites & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2017 via mobile

We stayed in the hotel end of July for 7 nights. There were 6 X adults and 5 x children in our party. The hotel is massive and it was full on our stay. The rooms are cleaned daily. The staff at the hotel generally helpful however there are queues everywhere.

For example it took us three days to book ala carte restaurant. You can only book these restaurants between 9 and 11am and they usually run out of space by 0915. People start queuing up at 0830 to book ala carte restaurants.

It was always difficult to find a table in the main restaurant and the staff never had enough cutlery.

In the main restaurant if you turn up after 8 am for breakfast, you will have to wait 10-15 mins for simit turkish pastry, 5-10 mins for toasters, and 10-20 mins for pancakes. This is the same for dinner where you will have to queue for BBQ, doner kebab, fish etc. We were never served drinks on any of the visit to the main restaurant. I agree with other reviews, there is a foul smell by the main restaurant just next to the bar.

The food is mainly chicken and turkey dishes (beef and lamb are triple price compare to chicken in Turkey). We did see some red meat dishes served but the queues were too long to wait so cannot comment on the quality.

The dessert menu was awful. The cakes (yas pasta) were only served when the restaurant was opened and when they ran out they were not replaced. Do not take me wrong there were other desserts but not cakes.

There were not enough sunbeds.

We liked the small waterpark and the pool. The WiFi was working in the lobby but not other areas of the hotel.

I never had to queue up for so many different things in one hotel such as food, reception, guest relation, bars and even to go to toilet( only one occasion).

This hotel certainly does not deserve 5 stars.

Never again.





Stayed: July 2017, traveled with family
4  Thank Serkan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal A, Yönetici at Crystal Admiral Resort Suites & Spa, responded to this reviewResponded September 25, 2017

Dear Serkan T,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.

Best Regards,
Zafer Birışık
General Manager
Crystal Admiral Resort Suites & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2017

After seeing this hotel was rated #7 out of 332 we was very excited to visit this hotel, however it is truly not as it seems, here is why:

- On arrival we were 'greeted' by very miserable staff, who on front desk did not speak a word of English!

- We arrived early hours in the morning and were under the impression there was a 24hr food service, there is not. We were shown to cold soup which had been sitting there for so long it had skin over the top. We were then told to pay for room service.

- The hotel is overrun by Russians and Ukrainians who are disgustingly rude. Staff in the hotel watch them push in and do not do anything. They are then treated better than the English, they would serve them first at both reception and bars.

- There was a really bad smell in almost every eating area. Food is very limited and again mainly caters for the Russians. After a couple of days of eating the same food, it get's boring. Not to mention the massive ques for the food.

- The hotel is literally abandoned along a main road and is surrounded by houses for the locals. It takes around an hours to go to Side.

- The window in the main restaurant was smashed and was not replaced the whole 10 days we were there.

- All staff and animation are generally miserable and will not make any effort to speak to you, when we tried to make conversation 9/10 they did not understand.

- Guest relations do not speak English either, when trying to book an al a' carte (which if this hotel is already booked I would advise doing) we were shrugged at.

The entertainment (shows) in the hotel is probably the best thing about the place. Pool areas and beach are also nice.

This hotel was a huge disappointment for me and my partner and we were baffled how it had such good reviews. This hotel needs more than a lick of paint!

  • Stayed: September 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank sarahlnevis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal A, Yönetici at Crystal Admiral Resort Suites & Spa, responded to this reviewResponded September 25, 2017

Dear sarahlnevis,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.

Best Regards,
Zafer Birışık
General Manager
Crystal Admiral Resort Suites & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2017 via mobile

This was by far the best holiday we have been on Turkey. Friendly staff, friendly animation team. I enjoyed Boccia and darts on holiday. Onur who organised the darts was very nice person. Our family met the general manger he is very polite person and very welcome person. The food all day was perfect. In particular they did watermelon all day. The chef arranged good foods. The Waiters they were very polite and helpful. Only one negative in the hotel was the slow wifi, I requested the management team to improve internet service. Also guest relations, they don't speak to English holiday makers properly, but they speak better with the Turkish holiday makers. My request to the management team is to have more English speaker in the guest relations. I stayed for 2 weeks and they did not ask me for a reservation for a la carte restaurant. But overall the holiday was very fantastic.

Stayed: September 2017, traveled with family
2  Thank Salah U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal A, Yönetici at Crystal Admiral Resort Suites & Spa, responded to this reviewResponded September 24, 2017

Dear Salah U,
Thank you for being our guest and for taking the time to share your review.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards

Zafer Birışık 
General Manager
Crystal Admiral Resort Suites & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2017 via mobile

I came to this hotel again 4 years ago and I liked it.You can verify this from my other comments.
I came here with my family again and unfortunately I'm here for 2 more days.
The hotel is crowded, staff is inadequate, there is some kind of food but not hygienic.You have to wait in line to eat.
The hotel is completely out of the concept of a family hotel and has returned to the busine$$.
The pools are filthy and inadequate. You need to get up at 7 in the morning for sunbeds.
Sea stony and filthy, wavy.The quality of the customer is incredibly bad.Family or non-couples entered the hotel for make more money. I certainly don't recommend to families and especially honeymoon couples. I will never choose the crystal hotels again.

Stayed: September 2017, traveled with family
Thank osman s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal A, Genel Müdür at Crystal Admiral Resort Suites & Spa, responded to this reviewResponded February 13, 2018
Google Translation

Değerli Misafirimiz,

Bizi ziyaret ettiğiniz ve bize zaman ayırarak otelimiz ile ilgili değerlendirme yapmış olduğunuz için çok teşekkür ederiz.
Crystal Hotels Resorts & Spa Ailesi olarak amacımız her geçen gün kendimizi yenileyerek servis ve hizmet kalitemizi daha üst seviyelere çıkarmaktır. Bu doğrultuda siz değerli konuklarımızdan gelen şikâyet, eleştiri ve önerilerin yönetim olarak yapacağımız çalışmalara olumlu katkıda bulunacağına inanmaktayız.
Bilmenizi isteriz ki, yorumunuz yönetim tarafından zamanında değerlendirilmiştir.
Sizi tekrar ağırlamak ümidi ile saygılarımızı sunarız.

Saygılarımızla, 

Zafer Birışık 
Genel Müdür
Crystal Admiral Resort Suites & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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