We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“lovely club, terrible customer service”
Review of Club Med Palmiye

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Club Med Palmiye
Ranked #5 of 283 Hotels in Kemer
Certificate of Excellence
Manchester, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“lovely club, terrible customer service”
Reviewed June 20, 2014

Palmiye is a huge club with masses of beach and garden space for loungers etc so even when busy at school holiday times there are plenty of spaces after a leisurely breakfast, although some people still seem to get up at the crack of dawn to place towels around the main activity pool. ( there are six pools in four areas, one just for adults and one with slides etc for kids) Activities are second to none with all equipment and lessons if needed included. there are two buffet restaurants which do get a bit hectic but the food is superb with masses of choice and there is an adults only waiter service restaurant in the evening for a more peaceful meal. One big problem for us was the standard of high chairs in the hotel restaurant there were very few, safety straps were broken or absent and the seats were ripped and dirty, very disappointing for a club designed for babies. Our other problem was our transfer for return to the UK, we were left at the wrong terminal with all our luggage and twin babies, the terminal we should have been at was 4km away. It was a very stressful end to our holiday and when we arrived home we phoned the club to ensure this did not happen to anyone else. However they continued to send guests to the wrong terminal even after we had phoned and emailed the problem. We have since sent more emails and written to Club Med but they have completely ignored our correspondence, it seems if there is a problem especially once you have left they have no interest in you at all, just makes you wonder if there would be any help from them if a problem was encountered during the holiday too.

Room Tip: Hotel rooms are more spacious and have balconies,interconnecting great for our twin babies 'Bung...
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mgt129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,768 reviews from our community

Traveler rating
    2,074
    520
    103
    39
    32
See reviews for
1,785
376
103
20
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 18, 2014

Club Med Palmiye is a perfect place for a family holiday. Especially, the shows for children were excellent. Couscous Team, petit club and mini club were really wonderful. They were very organized and secure. Special thanks to Chef de Village Raphael and Chief of Kids Club, Otman and their teams. Families with kids must definitely go to Club Med Palmiye. We will again visit.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 79Alev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ankara, Turkey
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 18, 2014

This club med has the concept of family. The rooms, restaurants, kid clubs are all for the comfort of families. The garden and the environment is maintained very well. If you like tennis or water ski or acrobat or ....... activities you will satisfy the service the club offers. Meals are also very good. If you have visited the club med freestyle one 70 percent of the concept is the same. Dress codes, foam parties, food, other activities...
The negatives...The beach is stony. Sea has waves. The villa rooms are noisy. If you have a little kid or baby it will be difficult for him to fall asleep in the room. So prefer hotel rooms if you want a good sleep. Also if the guest profile is important for you %40-50 percent was Russian, %20 German, %20 Turk, the rest are French, Irish....

Room Tip: If you have little kid prefer Hotel rooms.
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ouz33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 17, 2014

hi we were put here instead of belek and our experience was as follows
upon arrival we were led to a bungalow room 116e to be precise the room was very small and the childs bed was a sofa bed which sagged in the middle and as such most uncomfortable
the room was only 24m2 very small compared to beleks 50m2 when we accepted the bungalow we were told it would be a similar size it isn't we complained and were told the hotel would do nothing except email head office and they would ring us forthwith the head office did not ring
and would not return our emails or action the managers request to ring us we were eventually told upon our return we had been credited with 60 gbp and that was all they were going to do so if you have excepted a swap beware
on to the holiday the kids club very french only a few english speaking staff and they were not very attentive you have to book your child in for half a day or all day no in-between
food very good all well cooked and plenty of choice poolside plenty of lifeguards and pools were heated shows okish they push sales from boutique at every opportunity and pressure you to buy a kids tee shirt at 45 euros for a group photo
go staff hardworking and polite but limited english in short won't be staying again
when on holiday want to relax and not be pressurised and also expect better customer service than i received if french may have been a different story

Room Tip: do not request a bungalow
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bromley
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 15, 2014

I have just got back from this resort it was amazing we went with 19 of us ranging from my nan of 82 and nephew of 5 months. We all had a brilliant holiday I couldn't recommend enough. The resort is beautiful, lovely pools, scenery, hotel.
There is so much to for everyone we tried trapezing, water sports, mountain walks, aerobics classes and much much more!
The staff are just brilliant and couldn't make you feel more welcome they are all just so nice and work so hard to make your stay perfect! There is entertainment and fun all day and night! The shows of an evening are so professional the staff must work so hard, the costumes and coreography as well as the stage set are just brilliant! The shows also have brilliant displays from the circus team which are just breathtaking! Not what you'd expect from a holiday resort you'd think you were at a paying show! After the show there is a chance for everyone to join in with dance routines with all the staff getting involved making it a really fun night every night! The entertainment team and management are brilliant!
The circus school and trapeze are also a brilliant aspect of the resort I've never had this before at any holiday or even seen one it's so great to watch and brilliant to have the chance to try it out!! The circus team are all so lovely! They are so great at what they do and also so friendly and great with the adults and children who come along to try!
The mini club is also great the staff are just brilliant with the kids, there is such a range if activities and the mini club area is brilliant! The kids absolutely loved it! They also put on a show which out children loved to be part of and we all loved watching! It made the holiday so special! We wee amazed how much thy taught the children and the costumes, routines etc in such a shirt space of time!

Just want to thank all the staff at club med for such a great holiday I will be recommending this resort to all my friends and I know my family I went with have said the same a brilliant holiday for adults and children!
I would defiantly come back here and in future will 100% be using club med - couldn't recommend enough!
Carly

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carly_w123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 11, 2014

We all had a great time. Our 10 year old got to roam the resort with complete freedom and tried trapeze, sailing, water skiing, kayaking, wind surfing and archery. Our 7 year old loved it too. The food was fantastic and the staff went that extra mile to make the holiday special.

Room Tip: The bungalows are basic but all the activities happen in the resort so that is fine. Get a bungalow...
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 195Suzanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sidcup, null, United Kingdom
Level 5 Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 9, 2014 via mobile

I have been there probably 50times to date. Each time Palmiye betters itself! the club contsantly improves on amenities, food and service. We had a brilliant holiday as a family and can't wait to book again. the children said that it's their yearly BEST holiday even though we go to hong kong, vegas etc! I also met my wife there 22 years ago when I was 18 so of course i have a little soft spot for Palmiye. Nevertheless this is almost four seasons service in an all inclusive resort! A special thank you to Burak and Florence who always make our stay that little bit more enjoyable and special! This year, great chef (General manager) Raphi and new executive chef in the kitchen turned Palmiye into an almost michelin star restaurant (my opinion) and also more fun with a real club med atmosphere (bubble party etc..). Recommended to everyone! Don't hesitate to contact me for further advice. This is the BEST club med in Europe!
stephane

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephane E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Kemer hotels
4.2 mi away
Maxx Royal Kemer Resort
1.8 mi away
Karmir Resort & Spa
Karmir Resort & Spa
#6 of 283 in Kemer
1,155 reviews
1.8 mi away
Barut Kemer
Barut Kemer
#2 of 283 in Kemer
2,417 reviews
Show Prices
Show Prices
Show Prices
5.2 mi away
Nirvana Lagoon Villas Suites & Spa
10.7 mi away
Amara Dolce Vita Luxury
Amara Dolce Vita Luxury
#5 of 21 in Tekirova
1,163 reviews
4.5 mi away
Rixos Sungate
Rixos Sungate
#4 of 63 in Beldibi
3,174 reviews
Show Prices
Show Prices
Show Prices

Been to Club Med Palmiye? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Club Med Palmiye

Property: Club Med Palmiye
Address: Tekerlektepe Mevki Kemer Merkez, Kemer 07980, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Kemer
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Kemer
#2 Family Hotel in Kemer
#3 Romantic Hotel in Kemer
#4 Spa Hotel in Kemer
#5 Luxury Hotel in Kemer
#14 Business Hotel in Kemer
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Club Med Palmiye 4*
Number of rooms: 724
Official Description (provided by the hotel):
In Turkey, Palmiye nestles alongside an extensive beach between the wild peaks of the Taurus range and a warm sea of sparkling blue. Bungalows shelter beneath a pine grove and the hotel looks out onto the Mediterranean : two complementary atmospheres for this great family Club Med Village, home to a vast array of sports on land and sea, with something for all ages. A dreamlike place to unwind and put yourself in the expert hands of our Club Med Spa staff. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Club Med so you can book your Club Med Palmiye reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Club Med Palmiye Hotel Kemer
Club Med Kemer
Kemer Club Med

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing