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Crystal Aura Beach Resort & Spa
Ranked #250 of 284 Hotels in Kemer
Durres
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Check Reviews before travelling”
Reviewed October 18, 2013

Stayed at Crystal Aura Beach Hotel 1 week during September with my Family, The hotel consist in different 4-5 layer buildings without elevators , Old buildings, Old hotel, Old furniture's,Old mattress, Split type Air conditioners with extended Noising , Couldn't sleep at night from Air condition.......Well the Hotel serves mainly for Russian and Kazakhistan Citizens,All over the day you can get Russians drinking over the counter as Hotel offer Full board drinkings(Local alcoholic). The food is low quality, the Omelet Eggs smells, The meat and Kofte(Turkish Speciality) comes totally frozen and cooked, Couldn't find for 1 week any Hot Croissant , It look to be leftovers, Salads are earthen-ed , ,,,,,,,all in one The worst Hotel we have Got in Turkey, Not 5 stars, Even 3 are too much fro this,,,,,We had a family room, well good, but pay attention "Our sleeping room Lock's door" do not work . Hotel organizes some Free Bingo,,,,,,,,,,,my SON got a Ticket and we win a Prize,,,,,,,,,to Change Hotel, in a New One,,,,,Are you kidding me ? 3-4 times went there and receptionist played with me like a BALL.The only thing they did well was Decorating Our Room for my Small Son's Birthday.

Room Tip: Big size but Old rooms
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DerinDurres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalHotelsTR, Genel Müdür at Crystal Aura Beach Resort & Spa, responded to this review, April 13, 2016
Dear Valued Guest,

Thank you for being our guest and for taking the time to share your review following your stay.

As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.

We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.

We hope that you will give us one more time your trust and we welcome you again in one of our hotels.

Best Regards

Ersin ÖZDEMIR
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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278 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Polish first
  • Russian first
  • Serbian first
  • Turkish first
  • Any
English first
Cluj-Napoca, Romania
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 6, 2013

good location, clean property, great restaurant and food!!! pebble beach, but very clean, free umbrella and sunlounge,beach towels. room cleaned daily, but small and a bit outdated, clearly not a 5 star hotel room. besides the room, everything very good: clean beach, pool, great staff, great food, nice town Kemer, lots of stuff to do.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank daniel m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalHotelsTR, Genel Müdür at Crystal Aura Beach Resort & Spa, responded to this review, April 13, 2016
Dear Valued Guest,

Thank you for being our guest and for taking the time to share your review following your stay.

As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.

We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.

We hope that you will give us one more time your trust and we welcome you again in one of our hotels.

Best Regards

Ersin ÖZDEMIR
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Transylvania, Romania
Level 4 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 5, 2013

We were asked to write a review about Crystal Aura Beach Resort & Spa (Kemer, Turkey), so here goes! We chose Crystal Aura due to the beautiful natural surroundings, as a last resort. Kemer district is located between mountain and sea. Actually, we had in mind to travel to Mount Tahtali, ~2300m above the sea, so we did a trip to this awesome sight with Olympos Teleferik. We warmly recommend it; however, take a jacket with you! The Hotel is near to the pebble beach, at 1-2 minutes walk by clean pools and lots of lounge chairs and umbrellas. Now, let’s say a few words about the Aura Beach Hotel services. Room: clean and comfortable, even if it is a bit crowded. Food and beverage: we are not really keen on all inclusive concept, thus we found plenty of tasty food, especially salads and sweets. We had better sushi in some other locations, like Sydney and Montreal, aught is understandable. The local brands of soft drinks and alcohol are not bad. Efes Pilsner beer and semi-dry white wine (don’t remember the name) were to our taste. On the other hand, the perfect dinner was at “à la carte” restaurant, inside the hotel complex, where we were served with Turkish dish. Congrats to the chef and staff! By the way, about the other hotel personnel: impressive, when it comes to promptness and hard working. For example, they repaired the air conditioning in a couple of hours, at our request, with no harm to our comfort; they cleaned the tables at the restaurant and bars in a blink of an eye. But, we must say that the employees either have to learn to speak English or French, or improve other foreign languages than Russian; receptionists, bartenders, waiters, cleaning staff barely spoke English. Sorry folks, this is a fact. Ooh, almost forgot! The security staff was exactly what it should be. An improvement I suggest to be done there: Wi-Fi range. Bottom line: is it a 5-star hotel? My guess: not quite. Is it worth? Yes, definitely. We really had a very good time for the price we paid, as a last minute decision to spend a short holiday in Turkey. Thank you!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank HeySmorfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalHotelsTR, Genel Müdür at Crystal Aura Beach Resort & Spa, responded to this review, April 13, 2016
Dear Valued Guest,

Thank you for being our guest and for taking the time to share your review following your stay.

As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.

We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.

We hope that you will give us one more time your trust and we welcome you again in one of our hotels.

Best Regards

Ersin ÖZDEMIR
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tuzla
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 7, 2013

First of all I am obliged to explain that this Hotel has 5 stars but hidden under the Turkish flag - which means they are lying to be a 5 star hotel. They are NOT!
If you look at the photos you will realize that the stars are under the flag - but that is not the only problem here.
Rooms are messy and small, interior is pre 1980s, buildings are scattered around the rather large pools and you have to walk miles to get to the restaurant, the towel issuing place, to get wi-fi (which is bad) etc...
- Accomodation:
Beds are horrible, rooms and bathrooms are old and messy. This place needs a thorough restauration.

- Restaurants:
Food is poor (except the bbq, but you can't only eat that), believe me you wont find anything else here - because it simply does not exists...
They serve drinks in super-small glasses and you have to wait for ever to get a glass of water or whatever. I've never experienced horrible service in Turkey like this hotel has offered.
There are numerous situations and incidents I could write about but dont want to waste your time... stay away from this hotel.

- Pool - nice and big, but that's not why you wanna go there...

- Beach:
Nice, but you have to get there at 7:00AM the latest if you want to grab a sun bed otherwise you will never get one free, except around the lunch time. Ppl get there early to reserve (throw towels on it) and if you dare to take one, be aware of rude tourists ready for the fist fight.

- Staff is unfriendly and rude... they give you the worse room there is and if you complain about it, they will laugh you out and make fun of your messed up vacation.
(we got the room that is more on the road than in the resort)

Basically, this Hotel does not deserve such a long review and if we did not regretted so much - i would never write this long review.

Be warned - keep out!

Room Tip: Don't go there!
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Harichello B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalHotelsTR, Genel Müdür at Crystal Aura Beach Resort & Spa, responded to this review, April 13, 2016
Dear Valued Guest,

Thank you for being our guest and for taking the time to share your review following your stay.

As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.

We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.

We hope that you will give us one more time your trust and we welcome you again in one of our hotels.

Best Regards

Ersin ÖZDEMIR
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 17, 2012

After a terrible experience at Kemer Reach hotel with my boyfriend we managed to book into the Crystal Aura for the remaining 6 nights of our holiday!! It was lovely. The staff were so helpful!! They gave us a choice of rooms. Whilst we were at lunch the bell boy took our luggage to our room. The only thing is that we were not able to have a double bed but the cleanliness of the room and hotel grounds made up for that by far!! The dining hall was gorgeous!!! The food was delicious!!! The alcoholic beverages were yummy!! I was drinking pineapple and cherry with amaretto or malibu non stop!! This was definitely all-inclusive!! The chalets/bungalows were great. The evening entertainment was FANTASTIC!! Brazilian dancers my boyfriend especially enjoyed!! I would definitely return to this hotel again!! Only negative was the a la carte restaurant. We had an Italian meal but it DID NOT TASTE ANYTHING LIKE AN ITALIAN MEAL!! We quickly left and went to the main restaurant and filled up on the buffet experience. The whole Kemer resort is filled with Russians and Germans. Do not let that put you off. Just enjoy your trip and the hotel!!

Room Tip: Try and get a bungalow room. Not too close to the restaurant because of the smells of the grilled fo...
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Gemma Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalHotelsTR, Genel Müdür at Crystal Aura Beach Resort & Spa, responded to this review, April 13, 2016
Dear Valued Guest,

Thank you for being our guest and for taking the time to share your review following your stay.

As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.

We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.

We hope that you will give us one more time your trust and we welcome you again in one of our hotels.

Best Regards

Ersin ÖZDEMIR
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal Aura Beach Resort & Spa

Property: Crystal Aura Beach Resort & Spa
Address: Ataturk Cad., Kemer 07980, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Kemer
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #250 of 284 Hotels in Kemer
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crystal Aura Beach Resort & Spa 5*
Number of rooms: 501
Official Description (provided by the hotel):
Named after the crystal clear waters of the Mediterranean, our hotel is constructed in the region of Antalya, directly on the beach of Kemer and is located only 55 km from the Antalya International Airport and 38 km from the city center of Antalya.With its different architecture and the extraordinary beauty of the environment, our hotel is indeed a paradise for couples of all ages and families with children – offering a private pebble-sandy beach of 180 m length and 30 m with as well as a variety of pools and aquapark. An area of 29.000 m² the guests will find a total capacity of 501 rooms.In order to grant our guests a pleasant stay, our “Ultimate All Inclusive” concept starts with a warm welcome to our guests upon arrival by offering them Turkish traditional sweet called “cezerye” and a glass of Turkish sweet fruit drink called “sherbet”. We continue with showing our traditional Turkish hospitality, including a wide range of food and drinks for 24 hours and hereby we aim to guarantee 100% happiness and satisfaction.There is fully equipped SPA health and beauty center (skin and body treatment).They are comfortably decorated and designed for a super holiday stay. Room amenities: tile or laminat floor, electronic card locking system, central air conditioning and heating, satellite TV and music channel, mini bar, safe box (suitable to put the notebooks), direct dial telephone, wireless internet connection, sprinkler system and fire detector. Bath amenities: telephone, hairdryer and shower, 220 volt electricity supply. Handicapped rooms are available.Animation activities throughout the day, Evening shows, life music (on certain days of the week) and disco. ... more   less 
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