The reception and the staff are not friendly at all. They talk loud and never smile. Same food every day! The animation team is lazy and is sitting around all day chatting on their iphones and when you ask a question they just want to get rid of you. There is no drink menu at the bar and the bar staff speak no english. The entertainment show at night is worthless and a real wase of time. The hotel is almoust fully booked with local people every day and thats why you might not find a place to sit and are forced to go back to your room. The hotel is not friendly for eldery peolpe. There are for example no elevators in some buildings and they charge €20,- per day for a wiel chair. We had to pay €210,- extra to upgrade our rooms so we could have a elivator.
Some positive things:
The hotel it self looks nice and the rooms are ok. Nice garden and lots of cats around. The food is good (just the same every day). The only nice people you find in the hotel are the guesst relations guys!
Long story short: do not book your holiday at this hotel, while there are so many nicer hotels around!
I pernonaly think this hotel does not deserve to have 5* at all. :(More
- Free Wifi
- Free Parking