I was attending a friend's wedding which was taking place in this hotel. It included the pre-wedding "Hen's (Henna) evening, the weding ceremony, the pre-dinner coctails/drinks, dinner and dance to live music.
The hotel was rated as a 5* hotel. Now, I have been to many 5* hotels across Europe, Far East, America and Africa and there is no way that Barbarossa comes anywhere close. Most of the staff could not speak even basic English. Consequently, when you asked for something, you just never got it. My son was trying to phone me from England every day, they were unable to connect him and they did not forward a single message that he had left. There were no helpful notices in the room, telling you what amenities there were, not even a simple instruction on how to call the reception, You had to go there personally, but to no avail, thay didn't understand.
The groom's sister (who spoke Turkish) spent the wedding's dinner evening in the kitchen to instruct and direct the staff, to ensure the guests got the right food and in a timely manner. For pre-dinner drinks, you had to go down to the bar yourself, nobody was serving these and the wine was not what the groom's father selected and had delivered to the hotel, they forgot to chill it.
The final straw was to discover that, the area surrounding the platform on which the bride was to alight from a yacht and the adjoining area reserved for the ceremony, were cluttered up by sun beds with heaps of used towels, empty beer bottles and drink's cans. The groom's mother requested the staff to clear it up, but they only removed two sun beds and then disappeared. The family and friends had to do the rest. Throughout the evening, the manager could not be found.
What a shame! The location is breathtakingly beautiful, it has all the requisits for being an outstanding venue, but for the management, who, to be fair, was probably very willing, but lacked understanding and know-how of what a 5* hotel should be like.
- Official Description (provided by the hotel):
- Your home away from home. ... more less
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- Also Known As:
- Barbarossa Hotel Kas