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Bilem High Class Hotel
Ranked #76 of 234 Hotels in Antalya
Reviewed March 17, 2013

I booked this hotel via onthebeach.co.uk. As others have already pointed out this is anything but high class hotel and God only knows how it has 4 star status. onthebeach.co.uk displayed beautiful images of a sunbathing area, swimming pool and a view. However, I was horrified when we approached the hotel to find an absolute building site (politly ommited the "h"). The hotel boasted its own sunbathing area on the sea. As can be seen from the pictures, this was not present. In addition coupled with no swimming pool there was nowhere to relax in the sun. The whole of the front was a complete safety hazard and on the second day they attempted to cover this with a big black cloth. The rooms had lots of stains everywhere, we changed rooms three times and they were all disgusting. During the stay the staff were not at all helpful. I tried to complain when I returned, onthebeach's attitude was awful and pretty much told me its not their problem take it up with the hotel. When I spoke to the hotel they pretty much said "nothing we can do" despite the false advertising by themselves and onthbeach.

Conclusion - Extremely unhelpful, rude, disgusting, dirty, very poor location. The spa was ok though, however the corridors were littered with old chairs and furniture etc

  • Stayed: April 2012, traveled as a couple
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7  Thank Donkey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BilemHotel, Satış Müdürü at Bilem High Class Hotel, responded to this reviewResponded November 24, 2017

Dear Guest,

First of all that was an honour to welcome you in our hotel and thanks for your time to write this comment.

We would like you to know that the guests recommends are really important for us to improve our service quality because of that we are really interested in every words of them. When our guests inform us about the wishes when they were here we try to do the best to fix everything.

We kindly check all the details that you talk about and made the changings directliy. We want to invite you to choose us again to see the chanings by yourself.

Please do not hesitate to contact with us for any reguest.

Best Regards
Mrs. Ömürden ÖNCEL ÖZMEN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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151 - 157 of 374 reviews

Reviewed February 15, 2013

We stayed in this hotel after touring Cappadocia, because of work going on in the hotel (decorating) we thought it would not be a good stay but how wrong can you be; the hotel was charming, the staff very friendly and the food very good. The outdoor terrace bar had a wonderful view of the sea and the gorgeous sunset all in all a very pleasant nights stay.

  • Stayed: February 2013, traveled as a couple
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1  Thank Sue48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BilemHotel, Satış Müdürü at Bilem High Class Hotel, responded to this reviewResponded November 24, 2017

Dear Guest,

First of all thank you for your time to write your comments and that was an honour for us to welcome you in our hotel.

Please do not forget to contact with us if you would like to choose us one more time to prerare repeat guest suprises for you.

Best Regards
Mrs. Ömürden ÖNCEL ÖZMEN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2013

We stayed at the Bilem Hotel for three nights. The room was quite alright and the service, just fine. Some minor fixes needed here and there. My room had a wonderful view over the rocky cost to the east but due to strong wind blowing from the sea and rather week balcony door the I got rather limited sleep one of the night. The Turkish bath was wonderful.

Room Tip: Good option - good value outside high season.
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  • Stayed: February 2013, traveled on business
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Thank Magnus O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BilemHotel, Satış Müdürü at Bilem High Class Hotel, responded to this reviewResponded November 24, 2017

Dear Guest,

First of all that was an honour to welcome you in our hotel and thanks for your time to write this comment.

We would like you to know that the guests recommends are really important for us to improve our service quality because of that we are really interested in every words of them. When our guests inform us about the wishes when they were here we try to do the best to fix everything.

We kindly check all the details that you talk about and made the changings directliy. We want to invite you to choose us again to see the chanings by yourself.

Please do not hesitate to contact with us for any reguest.

Best Regards
Mrs. Ömürden ÖNCEL ÖZMEN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2013

My husband and I had a stop over here on our way to our holiday villa. It was a very noisy night because of the bar across the street being open until way in to the morning hours and the busy road outside. I am glad I took my ear plugs! We were given a twin room instead of the double booked and when we mentioned this to the 'porter' he simply pushed the beds together smiled and left. The spec of the room and hotel in general is low, tatty, basic and out dated. There was a huge tarpaulin draped across a front section of the building which appeared to be covering what looked like old fire damage to some of the floors but we werent entirely sure?? It was OK if all you want to do is lay your head somewhere for a night. We had to laugh at the little security safe in the room as it was out in the open, not secured to any surface and could have easily been carried out under someones arm with all your valuables in it!! Breakfast too was very dissapointing with a very poor and limited choice. Staff were very pleasant and polite when spoken to but we didn't experience any service as such. The small shop in the foyer did have some nice designer copy handbags but unfortunately the shop was always closed while we were there. This is not a 4 star hotel at all and not at all 'high class' as it's name would have you believe so I would suggest you only pay a basic 2 star price if you are booking here to avoid dissapointment.

Room Tip: Book a room as far away from the street and bars as possible and make sure you negotiate a competiti...
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  • Stayed: July 2012, traveled as a couple
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2  Thank itsmaxinelily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BilemHotel, Satış Müdürü at Bilem High Class Hotel, responded to this reviewResponded November 24, 2017

Dear Guest,

First of all that was an honour to welcome you in our hotel and thanks for your time to write this comment.

We would like you to know that the guests recommends are really important for us to improve our service quality because of that we are really interested in every words of them. When our guests inform us about the wishes when they were here we try to do the best to fix everything.

We kindly check all the details that you talk about and made the changings directliy. We want to invite you to choose us again to see the chanings by yourself.

Please do not hesitate to contact with us for any reguest.

Best Regards
Mrs. Ömürden ÖNCEL ÖZMEN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2012

We have just returned from a 3 night stay with dinner b&b. We booked through Bookings.com and got a really good deal. The food was good and plenty of it, our room was comfortable with a lovely sea view. The staff without exception were helpful and pleasant. There is building work going on but that didn't interfere with us. Only draw back was the price of the drinks, but I suppose that is what you get in these hotels. We would deffinitely stay there again.

  • Stayed: November 2012, traveled as a couple
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1  Thank janetalison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BilemHotel, Satış Müdürü at Bilem High Class Hotel, responded to this reviewResponded November 24, 2017

Dear Guest,

First of all thank you for your time to write your comments and that was an honour for us to welcome you in our hotel.

Please do not forget to contact with us if you would like to choose us one more time to prerare repeat guest suprises for you.

Best Regards
Mrs. Ömürden ÖNCEL ÖZMEN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2012

There was few nice hotel workers but rest of them were rude. You are not allowed to bring beverages to room outside of hotel and for example beer was 10 liras per can 0,33. Panorama restaurant was not open, pool was closed, we didn't find the garden and breakfast was cold. Walls were like paper. Wallpaper was peeling off.There was supposed to be an access to the sea, but there was not. I do not recommend this hotel to anyone.

Room Tip: Walls are like paper at least in 4th floor.
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  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank Hzy_w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BilemHotel, Satış Müdürü at Bilem High Class Hotel, responded to this reviewResponded November 24, 2017

Dear Guest,

First of all that was an honour to welcome you in our hotel and thanks for your time to write this comment.

We would like you to know that the guests recommends are really important for us to improve our service quality because of that we are really interested in every words of them. When our guests inform us about the wishes when they were here we try to do the best to fix everything.

We kindly check all the details that you talk about and made the changings directliy. We want to invite you to choose us again to see the chanings by yourself.

Please do not hesitate to contact with us for any reguest.

Best Regards
Mrs. Ömürden ÖNCEL ÖZMEN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2012

Bilem Hotel was a good hotel and more than what I expected after reading some of the negative reviews on here. I stayed here with my boyfriend from Sept 30th - Oct 6th 2012.
When arriving, I noticed that it was the most noticeable hotel in that area, as it really stands out. It was well known to all the locals and cabdrivers. When entering, the staff were very welcoming and helpful, they showed us to our room and explained all the room and hotel features.
My first impressions of the room was that it was clean, but the décor was very outdated and was definitely in need of a revamp, this didn't bother me too much though. Mini bar prices were reasonable and the view from the balcony was pleasant.
Breakfast was great, and more than what I expected! Great selection that caters to everyone. We didn't really get a chance to try all of the hotel's facilities because we were always out and about. We did get to use the outdoor pool which was cold and perfect for the hot and humid weather! We also ate at the 'Panoramic Restaurant' which was amazing. You have to book reservations at least 15 mins in advance, so on our first night I decided to book that to give my boyfriend his birthday presents, and to my luck we had the restaurant all to ourselves with 1 waiter catering to us. He put on romantic music for us, food was delicious and the scenery was beautiful at sunset, definitely a memorable evening. Our waiter named Tuna was charming, funny yet professional so we tipped him.
One feature that I weren't so keen about is the hotel's 'beach', its more like a platform with steps to the sea. It was full of local people who all knew each other so it was a bit intimidating to go there, there was also extremely loud Techno music playing which made it difficult for me to relax. The stairs seemed to lead directly into the middle of the sea, which was not ideal for me as I'm not a strong swimmer at all! I steered clear of their 'beach' after checking it out, but it weren't an issue as Lara beach isn't too far away.
Bilem is in an excellent location, there are many shopping places which are in walking distance like She Mall and Terra City mall for example. There is also a cab station just around the corner and many restaurants and bars near by.
Overall this hotel was great in my opinion, I was expecting just a basic hotel for somewhere to lay my head at night but got much more than that and definitely made my first visit to Turkey very pleasant.
Tip: Make sure you visit the Turkish Bazaar which is located in less than 5 min walk from Bilem hotel and its only there on a SATURDAY, you will need to dedicate the whole day here as it is a huge market that sells everything from clothes, to souvenirs, to traditional Turkish food. It is best to save all your shopping money for the bazaar because it is cheap and even cheaper if you've got great haggling skills!

Room Tip: When checking in, you must request to have a sea-view room if you want one!
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  • Stayed: October 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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4  Thank ClarissaElena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BilemHotel, Satış Müdürü at Bilem High Class Hotel, responded to this reviewResponded November 24, 2017

Dear Guest,

First of all thank you for your time to write your comments and that was an honour for us to welcome you in our hotel.

Please do not forget to contact with us if you would like to choose us one more time to prerare repeat guest suprises for you.

Best Regards
Mrs. Ömürden ÖNCEL ÖZMEN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bilem High Class Hotel

Address: 1512 Street, Antalya 07230, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Best Value Hotel in Antalya
#39 On the Beach Hotel in Antalya
#55 Luxury Hotel in Antalya
Price Range: $31 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bilem High Class Hotel 4*
Number of rooms: 81
Official Description (provided by the hotel):
In the coastal Lara district, Bilem High Class Hotel is only a few steps from the blue waters of Mediterranean Sea. It has an outdoor pool, fitness center and air-conditioned rooms with sea views. The rooms are decorated with classical furniture in light colors to create a warm setting. They all have LCD TV with satellite channels and a balcony. Free Wi-Fi is also included. The restaurant features chic interiors decorated with luxurious chandeliers. Guests can enjoy Turkish or international cuisine, and the drinks are provided by the hotel’s bar with panoramic sea views. There is a Turkish bath, sauna and an indoor pool at Hotel Bilem High Class. Guests can get private massages at the spa center. The hotel also has a private beach area. Lara Beach is just a 15 minute drive from the hotel. Antalya Airport is 10 miles away and airport shuttle service can be requested. Lara Shopping Mall is just over a quarter mile away. ... more   less 
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Also Known As:
Bilem Hotel Antalya

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